Independent Auto Insurance Reviews

CAA Insurance Auto Insurance Reviews

(13 reviews)
This page has been viewed by:
Category: Claim Exprerience
(1.9 out of 5 stars)
Customer Service:
Value for Money:
Claim Experience:

Brutal Customer service

(2.0 out of 5 stars)
by KC Jul 10, 2019
...I have been a CAA customer for over 15 years, never had a claim until January this year. It was complicated in that I had two claims in process at once. At every turn, I had to make multiple calls to CAA to get/keep things moving. Never got the same person twice, never received a callback when promised. It took 3 months to get the work completed, for cosmetic damage (front and rear bumpers). CAA repeatedly lost track of the body shop estimates. They had to be sent 3 times. I am moving auto and home policies to another carrier, even if more expensive...
0 of 0 people found this review helpful. Did you?
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Amazing service!

(5.0 out of 5 stars)
by armas Jul 06, 2019
...My family and I had great service with CAA. Our assistant was so friendly and nice. We had a rough day and he made it much better! Our car was towed perfectly and he had lots of knowledge! Thank you! 100% recommend...
0 of 0 people found this review helpful. Did you?


(2.0 out of 5 stars)
by frustrated to no end May 18, 2019
...My wife and l own a 2000 Safari van in VERY good shape, we were hit in OUR OWN driveway by 2 men and truck movers. It was all caught on video. The "manager" told me he would settle this with me, no problem, it was only between 2800 & 3000$ damage. After a lengthy dispute with him, he told the police he did not hit my van... REALLY, how are you going to get past the security video l have! SO, this is where CAA is supposed to take over...or so l thought! After many many emails back and forth, l was told by one agent it had already been repaired, then another agent told me "sorry it's a total loss". Seriously, it went from zero to indescribable in a few short weeks. l was tossed around from one person to another. l have had nothing short of an indescribable nasty experience with CAA, they take your money and then they leave you hanging, then they give you a run-around. l didn't realize that l had to have a million dollar vehicle to get some attention to what has happened to us. Mind you, being with CAA as long as l have been, l have dealt with some "humans" that care, they are the exception, then there are those that think they are God! All this over a small incident that could have been easily resolved without all this red tape and raw feelings. Really, CAA, l hope that no one out there has to go through what my wife and l are going through jusn because you have an older vehicle...
0 of 0 people found this review helpful. Did you?
Not happy with car insurance reviews for your insurance company? Get a quote across up to 20 Canadian car insurers and make sure that you do not pay too much.

Worst experience with CAA

(1.0 out of 5 stars)
by Diana Mar 27, 2019
...Two weeks ago, to be more precise, on March 13, 2019, I called CAA department to submit a new claim regarding the fact that someone in the morning of March 13, 2018, rear-ended me while I was stopped at a Red light. It has been two weeks now and apparently, the Claim still has not been submitted/ processed. Called the claim department. To say the least, this is extremely disappointing and shows the lack of care and service towards the customers. I have called twice now to get an update, and today as I noted above, I was advised that you have done NOTHING. I sent an email and NO REPLY. I pay the required monthly payment on time each and every month, but once a claim is put, it seems that CAA reluctantly chooses not to respond to it on a timely basis. Again, this is unfortunate and unprofessional of CAA. I have been a client with CAA for several years and currently have my Car and two houses with them. The worst experience and the most unprofessional insurance company...
0 of 0 people found this review helpful. Did you?

Bad car insurance advice.

(1.0 out of 5 stars)
by CAA is bad insurance Mar 10, 2019
...I called them after a minor fender bender in a shopping parking lot to ask for advice. If I make a claim, will my insurance go up since I wasn't at fault? The agent wouldn't answer and would just repeatedly say: Do you want to make a claim? The only way to get advice was only if I made a claim first!!! So I ended up making a claim, I took photos of the parking lot and drew sketches of how the accident happened. A year later, when I got the renewal letter, the insurance was sky high! When I called to complain about this, they blamed me for not talking to the right person. How was I supposed to know who is answering the phone at CAA insurance wasn't qualified to answer car accident questions? I changed insurance companies. They still send me letters to join them...
0 of 0 people found this review helpful. Did you?
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Claim Experience

(3.0 out of 5 stars)
by CAA Claims Experience Nov 02, 2018
...I had a bad claim experience very lengthy. It is very difficult to reach adjusters, especially around lunchtime. I waited for 40 minutes one day and another day after 45 minutes on hold I had to hang up as nobody answered. However, you can get insurance staff in the evening quite quickly to enroll in the insurance. Also, I feel we were not really looked after. The first adjuster never returned phone calls or emails but we were put onto another adjuster who was very good. I think it's a bit like NO FRILLS insurance. I don't think I would renew but it was $100 a month cheaper than the insurance I was with before. Also, with me, I was getting a lot of different information. Adjusters tell you one thing, body shops tell you something else and nobody seems to be on the same page. This can cause a lot of stress...
1 of 1 people found this review helpful. Did you?

Insurance claim

(1.0 out of 5 stars)
by cathy Aug 21, 2018
...I cannot comment on their other services but I made a claim on my auto insurance and it has been an absolute nightmare dealing with them. I have never dealt with a company and have been treated with such disrespect in all areas and aspects when dealing with my claim. They have tried to bully me, lied to me, and tried to make me take responsibility for an accident that was not my fault. After 2 weeks of chasing them down, I am suddenly told the accident was not my fault, something they knew all along and they have offered me a sum much less than my car was worth. Even if they were half the price of other companies, I would never deal with them again...
1 of 1 people found this review helpful. Did you?
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

Scam, stay away.

(1.0 out of 5 stars)
by TITAN Sep 26, 2016
...Our car was rear ended at a high rate of speed at a light in May and even with ample following distance due to the speed we hit the car in front of us. CAA rated 50% at fault for the collision because that is what the book says without taking in to account the entire situation. They are very black and white. The told us to pay 50% of the deductible but the collision would not effect our premiums or policy at all. We renewed in October with no issues and went through a whole year when we received a letter this October telling us we are not being renewed because of an at fault collision and they quoted the May collision as the reason. I asked why we were renewed the first October but not this year and they said no one looked at our file. I however found out that if we wanted to fight the claim it had to be within 1 year of the collision, so CAA basically ran out the clock so we couldn't fight it. I then had to shop around for insurance and called CAA 4 times now for an experience letter, I'm told every time I will receive one by the end of business day and to date have not received it. So I can't stay with CAA and they wont let me leave, do yourself a favor and find someone else to insure you...
3 of 3 people found this review helpful. Did you?

Worse than the car accident

(1.0 out of 5 stars)
by mdc Aug 16, 2016
...I got in a car accident a month ago in which I was not at fault (lady ran a red and t-boned me, car was a write-off). We contacted insurance and 3 days later they called me so I could get a rental. They proceeded to take a week to examine my car before providing me with a settlement. I should note that I had bought this car, brand new, for $25 000 less than 10 months previously. They were prepared to offer me $15 000. I said no and the customer service rep said he would listen to my original tapes when setting up my insurance to see if I had signed up for "New Car Protection". It then took a week of me calling their terrible customer service line and waiting on hold for countless work breaks to inquire about any updates. Finally, I received a call telling me that I had not been offered "New Car Protection" on my original call and they were willing to apply it retroactively for a fee. Also, note how ridiculous it is that I should need to pay more to be properly reimbursed, how many people do they try to pull this trick on thinking they won't argue with the original offer? The following day, a Friday, I was informed I needed to provide the car proof of sale via fax. I paid to use a fax machine to send it then waited until Tuesday when I finally called to ask what was taking so long. They said they did not receive the fax, although I had a confirmation of transmittal. I paid to resend it the next day, and the day after that I received a call saying that their fax machine had malfunctioned and the image was too dark. The next morning, I sent them 2 pictures of my Proof of Sale via email and they accepted that, then waited several days to give me an updated appraisal, $21 000, and that my cheque would be sent out when they received a signed proof of loss form. This was a Wednesday. They did not give me this form until later in the day on Thursday so I could not send it by the 2:00pm deadline for next day delivery. I sent it Thursday afternoon and was told that I also needed to provide images of the ownership. I sent them first thing Friday morning but, apparently, there was an issue with my email, which they did not let me know to fix it until 3:30pm, thus my cheque would not be sent that week. Meanwhile, I settled on a new car and I contacted CAA to transfer my insurance to the new vehicle. The customer service rep forgot to email my proof of insurance to the car dealership so we had to call and wait for them to send it before I could drive my car off the lot. It is now Tuesday and I just received an email that my cheque has not yet been sent because my car has not been released from the salvage lot. I was holding back on releasing it so that CAA might have some incentive to move faster with my claim. I was never informed that they would withhold my payment. I have as of yet been unable to pay off my balance on my previous vehicle and will have to wait 2 more days at the very least. This has been a 5-week ordeal that was literally worse than being in the actual accident. This company takes advantage of people who are already struggling and provides terrible customer service. I just got a letter in the mail inviting me to also use CAA Home Insurance and actually laughed. I’d go with TD...
1 of 1 people found this review helpful. Did you?
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
Want to save on auto insurance?
10+ Insurers compared
Get a free, instant quote
Customize your policy
CAA Insurance Auto Insurance
47 reviews
5 Darkstar
4 Darkstar
3 Darkstar
2 Darkstar
1 Darkstar
Most helpfull reviews