Independent Auto Insurance Reviews

CAA Insurance Auto Insurance Reviews

(3 reviews)
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Category: Complaints
(1.8 out of 5 stars)
Customer Service:
Value for Money:
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Device faulty

(2.0 out of 5 stars)
by Ken Sep 04, 2019
...They sent me a faulty device. After the trip, I checked the driving score. Two days later I check again and the score was 30 points below. I didn't drive but score gone down...
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Service awful

(1.0 out of 5 stars)
by Anon Apr 26, 2019
...Called at 8:22 pm April 25 9°C for a boost, due to a dead battery. Was told it would take approximately 45 minutes. After 45 minutes had passed, I received an electronic message stating it would be approximately 15 minutes before the employee would arrive. I grabbed my purse jacket and shoes, to meet them in the parking lot of my apartment building. This couldn't have taken even 5 minutes. When I got downstairs I sat in my cold car and waited until 9:35 pm. Then I called, inquiring where the employee was, only to be told they got here at 9:06 pm and left at 9:12. They never tried to call me, despite possessing my number, to let me know they were here. Not once did I see them enter the parking lot while downstairs. I am still, at 10:01 pm, sitting here with my son. With no boost. This is a disgusting service, and after 30 years of loyal subscription, I am outraged...
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Bad car insurance advice.

(1.0 out of 5 stars)
by CAA is bad insurance Mar 10, 2019
...I called them after a minor fender bender in a shopping parking lot to ask for advice. If I make a claim, will my insurance go up since I wasn't at fault? The agent wouldn't answer and would just repeatedly say: Do you want to make a claim? The only way to get advice was only if I made a claim first!!! So I ended up making a claim, I took photos of the parking lot and drew sketches of how the accident happened. A year later, when I got the renewal letter, the insurance was sky high! When I called to complain about this, they blamed me for not talking to the right person. How was I supposed to know who is answering the phone at CAA insurance wasn't qualified to answer car accident questions? I changed insurance companies. They still send me letters to join them...
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