Independent Auto Insurance Reviews

CAA Insurance Auto Insurance Reviews

(2 reviews)
This page has been viewed by:
Category: Complaints
(1.9 out of 5 stars)
Customer Service:
Value for Money:
Claim Experience:

Service awful

(1.0 out of 5 stars)
by Anon Apr 26, 2019
...Called at 8:22 pm April 25 9°C for a boost, due to a dead battery. Was told it would take approximately 45 minutes. After 45 minutes had passed, I received an electronic message stating it would be approximately 15 minutes before the employee would arrive. I grabbed my purse jacket and shoes, to meet them in the parking lot of my apartment building. This couldn't have taken even 5 minutes. When I got downstairs I sat in my cold car and waited until 9:35 pm. Then I called, inquiring where the employee was, only to be told they got here at 9:06 pm and left at 9:12. They never tried to call me, despite possessing my number, to let me know they were here. Not once did I see them enter the parking lot while downstairs. I am still, at 10:01 pm, sitting here with my son. With no boost. This is a disgusting service, and after 30 years of loyal subscription, I am outraged...
0 of 0 people found this review helpful. Did you?
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Bad car insurance advice.

(1.0 out of 5 stars)
by CAA is bad insurance Mar 10, 2019
...I called them after a minor fender bender in a shopping parking lot to ask for advice. If I make a claim, will my insurance go up since I wasn't at fault? The agent wouldn't answer and would just repeatedly say: Do you want to make a claim? The only way to get advice was only if I made a claim first!!! So I ended up making a claim, I took photos of the parking lot and drew sketches of how the accident happened. A year later, when I got the renewal letter, the insurance was sky high! When I called to complain about this, they blamed me for not talking to the right person. How was I supposed to know who is answering the phone at CAA insurance wasn't qualified to answer car accident questions? I changed insurance companies. They still send me letters to join them...
0 of 0 people found this review helpful. Did you?
Want to save on auto insurance?
10+ Insurers compared
Get a free, instant quote
Customize your policy
CAA Insurance Auto Insurance
43 reviews
5 Darkstar
4 Darkstar
3 Darkstar
2 Darkstar
1 Darkstar
Most helpfull reviews