Independent Auto Insurance Reviews

CAA Insurance Auto Insurance Reviews

(12 reviews)
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Category: Switching, Cancellation
(1.8 out of 5 stars)
Customer Service:
Value for Money:
Claim Experience:

re-cancelation of policy

(1.0 out of 5 stars)
by Robert G Apr 09, 2020
...I spoke to an agent and requested a quote for car insurance and accepted the same quote before looking at all the bad reviews about the CAA company. I left a number of phone messages with no reply. I sent many emails - no reply. This was just to cancel after less than 24 hours. Finally spoke to someone and was told it would cost $25.00 to cancel. They will charge my Visa. Do not deal with these people. Poor attitude and completely indifferent to my concerns. Said they take the reviews as a grain of sand Quote un Quote. Pay more and get a broker who cares and you can speak with. I can't even imagine what the service would be if I had to claim with CAA. ZERO RATING...
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Incompetent in thier ability

(1.0 out of 5 stars)
by Brian N Oct 29, 2019
...Mother and I were loyal customers. After many years, we had our first accident. Small one. Barely worth claiming. Call up to discuss the issue as I've never had to deal with this scenario. Turns out they cancelled our account due to non-payment. A fun little game they played over the last year. Come time for the automatic withdrawal and 'magically' something would go wrong. Speaking with my bank and they inform me it was the actions of CAA that was placing the stop on my account. The result, my ability to get new insurance is now significantly damaged due to the non-payment issue. Honestly, if they had just told me to leave I would have happily gone somewhere else. Let alone, if a payment is missed, the only option is to physically go into the one location. Meaning I have to leave work to do so and hope he didn't leave early because apparently, that's a thing when you only have one representative. This company only shows complete incompetence in their ability to manage their clients efficiently. Let alone such negligence. Currently building a case against them as they couldn't even remember to send me a letter of cancellation. Go with anyone else. At least you'll either know they care or know they are trying to screw you. With this company, they simply lack common sense and ability. A complete lack of professionalism...
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Low customer respect

(1.0 out of 5 stars)
by ali Oct 09, 2019
...I have a bad experience with CAA insurance. Unfortunately, my credit cards have been declined twice because of technical issues. In fact, I had money for premium. For those reasons, they charged me 20$ and 50$ extra to remove policy cancellation. I called insurance and described the situation, sent an email with credit card statements which showed the money was available on the exact date of insurance payment. It may happen, when you may want to purchase something, but it may get declined by some bad internet connection or technical problems, and if you try second time, it will work. As my statements, I had money, and the CAA customer service did not try again. You know why? Because insurance companies think their customers are their slaves. They want to charge customers whatever they like. I think this is a breach of service that they have. The funniest section is, they do not inform you that your card is declined, it means you may not know your policy is cancelled until you see yourself in a trap. Anyway, I do not like their services...
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Brutal Customer service

(2.0 out of 5 stars)
by KC Jul 10, 2019
...I have been a CAA customer for over 15 years, never had a claim until January this year. It was complicated in that I had two claims in process at once. At every turn, I had to make multiple calls to CAA to get/keep things moving. Never got the same person twice, never received a callback when promised. It took 3 months to get the work completed, for cosmetic damage (front and rear bumpers). CAA repeatedly lost track of the body shop estimates. They had to be sent 3 times. I am moving auto and home policies to another carrier, even if more expensive...
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Applying for Insurance

(1.5 out of 5 stars)
by Thomas May 09, 2019
...We decided to get a quote for new insurance rates and were told that even though my wife and I are excellent drivers my daughter who was in an accident many years ago on our Insurance and who now no longer lives with us that we would be penalized for her at fault accident until she gets new Insurance from another Insurance company. Once she gets new Insurance our rates at CAA would go down. This agent says this is a standard practice from other Insurance companies. It was a good thing we shopped around because the other 4 Insurance companies said my wife and I would not be penalized for my daughter's mistake just as long as my daughter no longer lives at our place and is not on our Insurance. One agent from a well-known Insurance company that we talked to said that we were given a line and what was told to us from CAA does not make any sense at all. As he said if she was on your Insurance policy absolutely you would be penalized but she no longer resides at your place and because she does not have Insurance you will still be penalized? He just laughed and said that does not make any sense what so ever and that is not how his Insurance company works and that my wife and I would not be penalized for her mistake. Hence we moved all our Insurance to them at a great rate! Watch out for CAA Auto Insurance as we have found out and definitely shop around as you will be amazed at what better deals you can find. I could imagine if you tried to ever make a claim with CAA and what kind of hassles they would give you. Were glad we did not go with them...
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painful experience

(1.0 out of 5 stars)
by pissed off May 06, 2019
...Wish there was a negative status like 0 to - 10 or something. Had the worst experience ever while trying to switch vehicles. First of all, they need to put an English speaking option on the menu, then get actual people capable of speaking the language. This would probably help with their dismal ratings. as for my experience with their people, I would rate them at - 10, totally useless...
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