Independent Auto Insurance Reviews

CAA Insurance Auto Insurance Reviews

(6 reviews)
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Category: Repair, Workshop
(1.8 out of 5 stars)
Customer Service:
Value for Money:
Claim Experience:

Unsafe Services

(1.0 out of 5 stars)
by PD Apr 22, 2020
...I paid premier rates for thirty years rarely ever had to use them. Have one local garage here run by a town type bully. Harassed me at my home and work and if it were not for COVID I would have seen a judge and gotten a peace bond. The nonsense stopped because I am an essential worker and lasted the police to remind him I do not need more work right now. I tried several times to get CAA to allow me to call a tow from the neighbouring village but they rudely refused. Explained my situation and that this bully character doctors his books, townspeople from anywhere and doctors it to get paid by CAA. I told them I do not like paying high rates because of these characters but still, they do not care. I am welcome to pay for their insurance and call a different tow for my home area if I wish, but would have to pay for any different tow driver than their shyster...
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Brutal Customer service

(2.0 out of 5 stars)
by KC Jul 10, 2019
...I have been a CAA customer for over 15 years, never had a claim until January this year. It was complicated in that I had two claims in process at once. At every turn, I had to make multiple calls to CAA to get/keep things moving. Never got the same person twice, never received a callback when promised. It took 3 months to get the work completed, for cosmetic damage (front and rear bumpers). CAA repeatedly lost track of the body shop estimates. They had to be sent 3 times. I am moving auto and home policies to another carrier, even if more expensive...
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Waiting for check...

(1.0 out of 5 stars)
by Linda P Feb 19, 2019
...One month so far, was told they were purolating it as soon as my paperwork came back, I even went to an office so I could expedite the process! I am so frustrated...they sent a check on the 30th of Jan...never received it. It wasn't Purolator. They won't take my old car, which I haven't driven since Dec 30, off my policy till I get my check!!! I don't have 200.00 to pay on the 25?? Also when you call and choose "talk about your existing policy", they make you sit on hold...but if you want a quote, they give you the callback option!! Nice... if they have your money already, sit on hold for 40mins!!!...
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