Independent Auto Insurance Reviews

Cooperators Auto Insurance Reviews

(5 reviews)
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Category: Brokers, Agents
(1.9 out of 5 stars)
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(1.0 out of 5 stars)
by Igahite Apr 04, 2019
...This company is a joke, if you want great customer service, and feel like you have been helped do not go here. The financial advisor was belittling me because I was able to provide a document to show my driving history. It all started with a phone call, I had called in seeking a quote and wasn't able to be given one. My advisor, over the phone she was very rude, very unfriendly, belittled my situation, and didn't call me back for my quote. I had to go to another agent over the phone, to be given a great price. The agent I worked with over the phone had advised me to pay at the main office by debit only to realize that the agent I originally worked with took on my file once again. She again continued to be rude, obnoxious and belittled me over my file. Do not go here!...
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Worst insurance in the World

(1.0 out of 5 stars)
by rubbish cooperators Aug 17, 2018
...This insurance company is really a garbage. The collision happened 3 weeks ago and they didn't reach out their client! They just told me the driver is not answering the phone and asked me to wait and wait and wait only! I personally called the driver and there is it, someone answered the phone! I told this to one of the agents but he's still saying me they cannot do anything at this point so just wait!!! And then this agent just cut off my phone!!! 3 weeks I have to pay the towing fee and all the transportation myself!!! Trust me, the Cooperators will do nothing when you have a problem. I suggest everyone, don't use this rubbish company anymore or you have to prepare for a tragedy...
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(1.0 out of 5 stars)
by sy Jun 19, 2018
...Yemi E Personal Line Claims Representative-Auto Was totally rude, raised her voice and hung up the phone on me. I was upset that I did not receive information and due to it, I was responsible for extra rental car fees. I had an oral surgery, so was unable to attend her call quickly, but as soon as I was able to speak, I called which was in a few days. Anyways, I called to ask for an extension for the car rental so we have time to look for a car or at least when we receive our cheque. She started stating the policy only covers till an offer is made (even if it is not taken). Before telling me that she has already updated it so that it will be covered only up till today, she chose to raise her voice because I said I felt like the company was scamming us. Due to the fact that they stated we have to return the rental car the second an offer was made, which does not make sense whatsoever. If the agent, who was selling the policy, has informed us about this, we would have never signed with them. Basically, they can offer $1 for the total loss amount and we would be responsible for rental, going forward. Asked to speak to supervisor or contact information and she denied providing it or transferring to a supervisor. Then hung up! I do not know what kind of customer service allows someone to hang up on a client because a customer is feeling upset about the unfortunate situation they are in. Totally unprofessional...
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Switching Vehicle

(1.5 out of 5 stars)
by Customer Feb 09, 2018
...I already had insurance with them and i decided to switch my car. I called them and I got a quote on Tuesday without giving them the description of the vehicle just by giving them the VIN number which they can have the full access of the vehicle. I call them on Friday to email me the insurance paper and I'm not been able to pick up my vehicle without insurance they told me that they had a quote by the description of the car, not by VIN number which is absolutely ridiculous cause they already emailed me the full quote with the VIN number. When I told them I can give the VIN now and get a new quote they said that are are not allowed to give a quote with a VIN number and gave me a customer service number which they gave me some random wrong number. I can't wait to pay the cancelation fee and move to another insurance. The customer service is very poor...
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