Independent Auto Insurance Reviews

Cooperators Auto Insurance Reviews

(11 reviews)
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Category: Call Center
(1.9 out of 5 stars)
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Very bad service, so bad

(1.0 out of 5 stars)
by Newcarowner Jun 01, 2019
...Called many times they put you on hold forever. Emails no one replied, I am glad that I did not go with them. After reading the people comments I am very surprised the company still existed. I think an only 1-2 person working at the company. Lousy service, and bad services sooner or late they will be out of business. I don’t the even worth a 1 star...
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(1.0 out of 5 stars)
by Igahite Apr 04, 2019
...This company is a joke, if you want great customer service, and feel like you have been helped do not go here. The financial advisor was belittling me because I was able to provide a document to show my driving history. It all started with a phone call, I had called in seeking a quote and wasn't able to be given one. My advisor, over the phone she was very rude, very unfriendly, belittled my situation, and didn't call me back for my quote. I had to go to another agent over the phone, to be given a great price. The agent I worked with over the phone had advised me to pay at the main office by debit only to realize that the agent I originally worked with took on my file once again. She again continued to be rude, obnoxious and belittled me over my file. Do not go here!...
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Not good service.

(1.5 out of 5 stars)
by unhappy customer Apr 27, 2018
...As a person who had never been insured under my own name, I went with Cooperators as it was the cheapest option. However, after a year, I realized that I was being completely ripped off. I had payment issues twice and was charged $100.00, even though it wasn't my fault that they did not process the change in my banking info. Also, I have never been able to get a hold of anyone at the KING office. Every time I called, I have been transferred to the head office. I am pretty sure all they do is go out to lunch, or not come in. Lastly, I finally got around to cancel the insurance, yet I check my account and see they have decided to pull out money and continue my insurance. These people are incompetent, and to get one issue resolved you must call at least 5 times, over a two-week span to resolve anything! PS: They offer a 5% discount for using a driving device. My new company offers up to 25%, and they gave me a cheaper quote than I got to renew my insurance after being with Cooperators for a year...
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negative 5 star rating

(1.0 out of 5 stars)
by kremmer Apr 02, 2018
...I had both home and auto, but sold my home and asked for a rebate along with some general questions in regards to my premium. They advised me that I was due about $24.00, but sent me a cheque for $8.77 while I was waiting for a return call from a supervisor (advocate). My initial call was Feb. 13/18 - no return call. 2nd call Feb 16/18 - no return call. 3rd call Feb 23/18 - after begging for 20 minutes, the CSR had an advocate call me. This is the 3rd time that I initiated a call to the Cooperators. April 2nd/18 - I receive their "Final Position" letter where they "sincerely apologize that they could not meet my service expectations" - Apparently, my expectation to actually receive a return call from them was way over their ability in selling a service. I would think twice before you choose them for your insurance as they have definitely lowered the bar on customer service in this industry...
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Switching Vehicle

(1.5 out of 5 stars)
by Customer Feb 09, 2018
...I already had insurance with them and i decided to switch my car. I called them and I got a quote on Tuesday without giving them the description of the vehicle just by giving them the VIN number which they can have the full access of the vehicle. I call them on Friday to email me the insurance paper and I'm not been able to pick up my vehicle without insurance they told me that they had a quote by the description of the car, not by VIN number which is absolutely ridiculous cause they already emailed me the full quote with the VIN number. When I told them I can give the VIN now and get a new quote they said that are are not allowed to give a quote with a VIN number and gave me a customer service number which they gave me some random wrong number. I can't wait to pay the cancelation fee and move to another insurance. The customer service is very poor...
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Cooperators Auto Insurance
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