Independent Auto Insurance Reviews

Cooperators Auto Insurance Reviews

(9 reviews)
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Category: Car Insurance Quote
(1.8 out of 5 stars)
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Extremely Rude Representative

 
(1.0 out of 5 stars)
by Rose Oct 08, 2019
...I called to get an auto & home insurance quote and spoke with a representative there. First, he had trouble hearing me, that we managed to figure out. Then he started to ask questions and I gave him trust answers base on my current family situation but he accused me of not answering truthfully. I asked what he meant by that and he said I didn't give him a true answer. What? I was calling after 1 year to check their prices and my family situation isn't the same as it was a year ago. Why he told me I lied... I asked if I could talk to someone else because he was very rude. I asked for his name too but he hung up on me. I called back and requested to speak with a supervisor or manager to complain about it but switchboard said that's no possible and I only need to speak with the next available representative. I didn't want to end up speaking with the same person again so I choose to write my complaint here. Extremely rude people. I will never call them again. I am a person with an excellent credit history and driving record so I have many other options to choose from. It is not my lost! But it was my insult indeed...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

Terrible COOPERATORS

 
(1.0 out of 5 stars)
by Tina Jul 16, 2019
...I had auto insurance for two of my cars with this company, and the individual I dealt in the past was a really nice lady. Who offered me the best customer service. But my file was transferred over to someone other individuals in this company, and I have spoken to them about insurance for my new car. Which they agreed and quoted me on and I also provided them with the date of receiving the vehicle. On the date of signing my vehicle, they called me an hour before that and told me my insurance was cancelled and I have 15 days. And gave me all invalid and unrelated reasons. My record was clear, no tickets, no claims, no accidents. I have been with them for so long. Had a good record and relationship, yet they provided me with the worst customer service. Especially the individual whom I spoke to. Disgusting manners. Never AGAIN with this insurance company. They don't know what professionalism is and sounds like they don't even like working there...
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Worst Customer Service

 
(1.0 out of 5 stars)
by InnocentBuyer Jul 16, 2019
...I called to get a quote for auto insurance from Cooperators. The representative is totally unprofessional and asking my information with the very poor manner and showing that she doesn't like her job at all and also she doesn't like that I am calling to get a quote. She asked me why I need insurance? Hahaha, I answered I cannot drive without insurance in Canada and that's why I need this. I felt like I did wrong because I am calling this stupid company to get a quote and tried to give business to them. She said I need to send my driving abstract to them to get the insurance. Because this is their policy and they have to see If I had 15 accidents in earlier. That made me super dumb and surprised!!! I told her I don't have any accidents in the past and I am a customer and calling to do business with your company and she shouldn't talk to a customer like that way. I am very happy that I didn't go too far and got insurance from this company. STAY AWAY FROM THIS COMPANY...
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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
 

DO NOT GO HERE

 
(1.0 out of 5 stars)
by Igahite Apr 04, 2019
...This company is a joke, if you want great customer service, and feel like you have been helped do not go here. The financial advisor was belittling me because I was able to provide a document to show my driving history. It all started with a phone call, I had called in seeking a quote and wasn't able to be given one. My advisor, over the phone she was very rude, very unfriendly, belittled my situation, and didn't call me back for my quote. I had to go to another agent over the phone, to be given a great price. The agent I worked with over the phone had advised me to pay at the main office by debit only to realize that the agent I originally worked with took on my file once again. She again continued to be rude, obnoxious and belittled me over my file. Do not go here!...
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Worst company ever

 
(1.0 out of 5 stars)
by greicy Aug 03, 2018
...Had to move and changed my address - they increased my insurance before the end of the 1-year contract - I was with them for only 3 months! So I quoted with other insurance companies, and they all gave me a lot lower rates for my new address. Tried to negotiate and they gave me a lower rate by phone, and then would not confirm over e-mail or any documents and started charging me the higher rate! You cannot trust this company - horrible!! Do not recommend to anyone!!!...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.