Independent Auto Insurance Reviews

Cooperators Auto Insurance Reviews

(35 reviews)
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Category: Claim Exprerience
(1.9 out of 5 stars)
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Never recommend

 
(1.0 out of 5 stars)
by Kan Apr 13, 2019
...I had a small accident while I was doing delivery for SkipThe Dishes, I didn’t know that I need to inform that I was doing SkipThe Dishes delivery and I even did it for only a few days. I told these people truly that what actually happened. I told them I didn’t know about this because I am a new driver and it’s a 2 months old brand new Hyundai Sonata. They took a statement from 3-4 times and I asked them if it's not covered, please tell me, I will fix it. They didn’t say anything, they were saying we are doing verification, it’s been 28 days, I didn’t get anything and they didn’t pay for a rental. I paid 1000$ for that, and still, my file is pending. Whenever I ask them if they would send, I need these documents and I send right away and again, they take time to reply, this is the worst service I have ever seen...
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hard time when you claim!

 
(1.5 out of 5 stars)
by vanraj Mar 14, 2019
...They didn't pass my claim because I was doing ridesharing at the moment. I had already informed them before one month of the accident that I was doing part-time ride sharing. They seemed fine with that at the moment and when the accident happened, they rejected the claim. I was covered by insurance, which was providing through LYFT, but they only gave me actual cash value as they didn't have OPCF 43 in their policy (car was declared as totalled). The car was brand new and was only used for two month and I had OPCF 43 and rented car policy in my Cooperators policy. They didn't cover me for Class 5 grand, therefore, I didn't get a new car and was in loss of 10 grand after everything because of all the accessories and aftermarket expense. I paid them for OPCF 43(waiver of car depreciation) but they didn't cover me for a penny and now I owe 6 grand to a bank and I got no car in my garage. I was right about everything and they didn't care about the customer who is broke...
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garbage service

 
(1.0 out of 5 stars)
by pissed off customer Jan 24, 2019
...If you have to deal with these people for any type of claim, make sure you have a lawyer involved. My experience with one of the agents was an absolute disgrace. I've been screwed around on every step of my claim. They cut the rental car off 3 days after their appraiser gave me an estimate on the value of my vehicle (cheque hadn't even arrived yet). They jerked me around on my injury claim. They don't seem to return phone calls. These people aren't there to help you through the process, they're out to nickel and dime you at every step of the way...
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Stay Away

 
(1.0 out of 5 stars)
by Jessica Nov 07, 2018
...Extremely poor service, the claim agent was rude and unprofessional. Made unnecessary personal comments - derogatory comments in regards to my speech disorder and age. Considering how her East Indian accent was thick and hard to understand she probably doesn't know what is deemed to be improper or impolite. This is inexcusable. As for claims, the process is a complete headache. They give you the runaround for days and find any obsolete excuse to not cover your rental, costing you hundreds at your expense. Switched to TD, where people are professional and literate. Heard bad reviews from TD but would suffer through TD than with an excuse of an insurance company such as Cooperators. Do yourself a favour and STAY AWAY!!!...
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Don’t bring your business here

 
(1.0 out of 5 stars)
by WouldGive0StarsifCould Oct 20, 2018
...This is the worst company I have had an experience with. Their customer service reps are rude and have no idea what they are talking about if you call for advice. I’m a new driver and I got into an accident 6 months after I got my car, and if my accident wasn’t bad enough, the insurance company made my life much worse while dealing with them. It took me over 7 calls to finally be told that the claims department on the weekend doesn’t know the procedures and information regarding my problem, so instead of just telling me the first time, they gave me different answers and ended up costing me 200$ extra because they instructed me wrong. I’m so beyond upset because the customer service rep wouldn’t even let me finish my sentence before he interrupted me, then had the nerve to tell me not to talk over him. Sir, if you had let me finish my sentence, then I would’ve stopped talking so you could answer. Needless to say, me and my family are taking our business elsewhere...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

Good price and service

 
(4.0 out of 5 stars)
by will Oct 03, 2018
...I am posting because I am surprised by the under 2-star reviews. Seems pretty fishy. I had a small fender bender and because of my 25 years of no claims, they did not charge me at all. They are polite every time I deal with them...
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Worst insurance in the World

 
(1.0 out of 5 stars)
by rubbish cooperators Aug 17, 2018
...This insurance company is really a garbage. The collision happened 3 weeks ago and they didn't reach out their client! They just told me the driver is not answering the phone and asked me to wait and wait and wait only! I personally called the driver and there is it, someone answered the phone! I told this to one of the agents but he's still saying me they cannot do anything at this point so just wait!!! And then this agent just cut off my phone!!! 3 weeks I have to pay the towing fee and all the transportation myself!!! Trust me, the Cooperators will do nothing when you have a problem. I suggest everyone, don't use this rubbish company anymore or you have to prepare for a tragedy...
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STOP NOW!

 
(1.0 out of 5 stars)
by Against this Apr 03, 2018
...I went through an auto collision claim with this unorganized Company. They first said the collision was my fault when there were witnesses saying the other person was speeding! Then they sent me to a car rental agency with a confirmation number that did not even exist with the company, so I was stranded all weekend without a Vehicle because I don’t even Live in an area that has city buses! I finally on my own called Another rental place and did it all myself. They are so rude and Horribly unorganized I don’t recommend using this Company for anything! They lost me immediately after the Claim was dealt with. Hear my warning people, don’t let them Screw you like they did me!...
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Ridiculous

 
(1.0 out of 5 stars)
by Disappointed Feb 16, 2018
...Worst company to deal with when you're going through an auto claim. Not one person that we've had to deal with knows what's going on. Every answer is "I don't know" "we can't say". Nobody gets back to you, weeks even months we've gone without a reply. I would never recommend this company to anyone! It's been several months now and we still don't have answers or replies from anyone, it's ridiculous and sad actually. As being a loyal customer for so many years I feel this company does not take care of their clients. I can't wait to be done with this company! If there was a negative rating I would rate them with a negative one...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

Useless

 
(1.0 out of 5 stars)
by Anonymous Jan 06, 2018
...I had a car accident and they kept in tossing me around like I was stupid. The left hand didn't know what the right hand was doing and refused to understand what I was experiencing. I am extremely disappointed and will probably not deal with them anymore. Worst insurance company. I wish there was a rating below zero...
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Ruining my life

 
(1.0 out of 5 stars)
by Cybersunday Nov 21, 2017
...Prepare for a shock if you have an accident 100% not your fault and would you like to collect any benefits. I was rear-ended in April 2016 and suffered among other things a brain injury. Constant dizziness, nausea, slurred speech and so on. I tried to go back to work 2 months later but only ended up in ER again. Lost my driver's licence. Lost totally my night vision. So far not a penny in income replacement benefits, refused to pay for physio but spent already about $13,000 on their own doctors trying to prove that I am fine. First doctor, a neurologist, just invented his own story which was immediately proven false by other medical experts. His reply was that this is not the scope of his expertise. Second doctor excused himself again saying this is not his job. Third advised them that this is not a minor injury. More doctors coming. They disregard any OCF3 from my attending health professionals. When I approached their ombudsman, it was a total joke. Run as fast as you can from this company. They can teach organized crime a thing or two...
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Cooperators Auto Insurance
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