Independent Auto Insurance Reviews

Cooperators Auto Insurance Reviews

(24 reviews)
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Category: Coverage, Conditions
(1.8 out of 5 stars)
Customer Service:
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Dont use the Co-operators

(1.5 out of 5 stars)
by iam Aug 26, 2019
...Do not use the Co-Operators! My company is in contract with the Co-Operators for a couple of years. They kept changing the policy without letting us aware of it. The coverage for all the Paramedical services such as Chiropractor, Physio, Registered Massage Therapy, Acupuncture etc suppose to be 100% with a maximum of $500/year. But they changed it into 90% without informing us. They are not even making us aware there are maximum $/visit. Our employees are not happy with them and we are not going to use them anymore once our contract is expired...
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Money grabber in cooperator

(2.0 out of 5 stars)
by Unhappy Aug 08, 2019
...All they do is collecting money. When I called for a flooded basement they said I am not covered. Called to rent a van from the discount they claimed I am not insured to drive a van. If I die they will say you are not covered...
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Never recommend

(1.0 out of 5 stars)
by Kan Apr 13, 2019
...I had a small accident while I was doing delivery for SkipThe Dishes, I didn’t know that I need to inform that I was doing SkipThe Dishes delivery and I even did it for only a few days. I told these people truly that what actually happened. I told them I didn’t know about this because I am a new driver and it’s a 2 months old brand new Hyundai Sonata. They took a statement from 3-4 times and I asked them if it's not covered, please tell me, I will fix it. They didn’t say anything, they were saying we are doing verification, it’s been 28 days, I didn’t get anything and they didn’t pay for a rental. I paid 1000$ for that, and still, my file is pending. Whenever I ask them if they would send, I need these documents and I send right away and again, they take time to reply, this is the worst service I have ever seen...
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hard time when you claim!

(1.5 out of 5 stars)
by vanraj Mar 14, 2019
...They didn't pass my claim because I was doing ridesharing at the moment. I had already informed them before one month of the accident that I was doing part-time ridesharing. They seemed fine with that at the moment and when the accident happened, they rejected the claim. I was covered by insurance, which was providing through LYFT, but they only gave me actual cash value as they didn't have OPCF 43 in their policy (car was declared as totalled). The car was brand new and was only used for two month and I had OPCF 43 and rented car policy in my Cooperators policy. They didn't cover me for Class 5 grand, therefore, I didn't get a new car and was in loss of 10 grand after everything because of all the accessories and aftermarket expense. I paid them for OPCF 43(waiver of car depreciation) but they didn't cover me for a penny and now I owe 6 grand to a bank and I got no car in my garage. I was right about everything and they didn't care about the customer who is broke...
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(2.0 out of 5 stars)
by Mb Feb 14, 2019
...I advise anyone to never use this company for anything. I had a car with them and they did have good coverage and got me what I needed for the cheapest I could find to insure my car, which is the only reason they have above zero stars from me. All customer service representatives are undereducated and quite frankly rude. I was hung up on, yelled at, and aggressively spoken to when trying to make my claim. They were unreasonable and when I tried getting a new car, I decided to give them another chance because they were cheap. And they put me through this big unneeded process just to have me transferred 3 times and after talking to one lady for no more than 2 minutes, she said even though my accident was resolved and my court case went in my favour that none of it mattered and they wouldn’t take me on as a client anymore. Terrible. Terrible company. No one use them...
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