Independent Auto Insurance Reviews

Cooperators Auto Insurance Reviews

(15 reviews)
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Category: Insurance Rates, Prices
(1.9 out of 5 stars)
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DO NOT GO HERE

 
(1.0 out of 5 stars)
by Igahite Apr 04, 2019
...This company is a joke, if you want great customer service, and feel like you have been helped do not go here. The financial advisor was belittling me because I was able to provide a document to show my driving history. It all started with a phone call, I had called in seeking a quote and wasn't able to be given one. My advisor, over the phone she was very rude, very unfriendly, belittled my situation, and didn't call me back for my quote. I had to go to another agent over the phone, to be given a great price. The agent I worked with over the phone had advised me to pay at the main office by debit only to realize that the agent I originally worked with took on my file once again. She again continued to be rude, obnoxious and belittled me over my file. Do not go here!...
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Terrible

 
(2.0 out of 5 stars)
by Mb Feb 14, 2019
...I advise anyone to never use this company for anything. I had a car with them and they did have good coverage and got me what I needed for the cheapest I could find to insure my car, which is the only reason they have above zero stars from me. All customer service representatives are undereducated and quite frankly rude. I was hung up on, yelled at, and aggressively spoken to when trying to make my claim. They were unreasonable and when I tried getting a new car, I decided to give them another chance because they were cheap. And they put me through this big unneeded process just to have me transferred 3 times and after talking to one lady for no more than 2 minutes, she said even though my accident was resolved and my court case went in my favour that none of it mattered and they wouldn’t take me on as a client anymore. Terrible. Terrible company. No one use them...
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Don't waste your time or money

 
(1.0 out of 5 stars)
by Molly8483 Oct 26, 2018
...I was a customer of Co-Operators for 5+ years for auto, and 2+ years for home insurance. Each year, my insurance rates would increase (quite substantially) even though I was a claims-free driver/homeowner. When I finally decided to cancel my insurance policies, they shut down my online account immediately - even though I had 30+ days left on my policy that I was STILL paying for - which made it a huge hassle to obtain my policy info to send along to my new insurance agency. Don't waste your time or money. They don't care about their customers at all...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

Worst company ever

 
(1.0 out of 5 stars)
by greicy Aug 03, 2018
...Had to move and changed my address - they increased my insurance before the end of the 1-year contract - I was with them for only 3 months! So I quoted with other insurance companies, and they all gave me a lot lower rates for my new address. Tried to negotiate and they gave me a lower rate by phone, and then would not confirm over e-mail or any documents and started charging me the higher rate! You cannot trust this company - horrible!! Do not recommend to anyone!!!...
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Sneaky

 
(1.0 out of 5 stars)
by gabiegirl May 15, 2018
...We are 20 year customers of the Cooperators, when they suddenly without prior notification increased the cost of vehicle policies by $500 year. The customer service representatives were misleading and would not tell us upfront about the changes to our policies. Finally I spoke with our account representative, just to be passed on to his "helper", who condescendingly went on to lecture me that "the losses of the few should be shared by many" - in other words, the Company had an increase in claims this year, so they need to up their rates to cover any potential loss to the Company, and to add to that they have so many clients that they were unable to advise them of rate increases - if you do not notice it, they are not going to tell you... Beware, you cannot and should not trust them...
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Not good service.

 
(1.5 out of 5 stars)
by unhappy customer Apr 27, 2018
...As a person who had never been insured under my own name, I went with Cooperators as it was the cheapest option. However, after a year, I realized that I was being completely ripped off. I had payment issues twice and was charged $100.00, even though it wasn't my fault that they did not process the change in my banking info. Also, I have never been able to get a hold of anyone at the KING office. Every time I called, I have been transferred to the head office. I am pretty sure all they do is go out to lunch, or not come in. Lastly, I finally got around to cancel the insurance, yet I check my account and see they have decided to pull out money and continue my insurance. These people are incompetent, and to get one issue resolved you must call at least 5 times, over a two-week span to resolve anything! PS: They offer a 5% discount for using a driving device. My new company offers up to 25%, and they gave me a cheaper quote than I got to renew my insurance after being with Cooperators for a year...
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Cooperators = Crooks

 
(1.0 out of 5 stars)
by Robert J. Sep 20, 2017
...Never a good experience. I was a loyal customer for nearly 20 years. I always felt I was paying a little more than I should be, but never really shopped around. So I decide to stop in one day and the receptionist tells me that no one would be able to see me. After looking around the only people present are the receptionist, two insurance reps and myself! I came back later at a preset time. I asked for a review of my rates and my insurance past, clean record and never made a claim. No change or savings on my rates. So I checked with CAA and received a savings of almost $30 a month on my auto insurance and $12 a month on my home, with better coverage! Cooperators answer to this was to charge me even more money for ending my policy not on my renewal date. Worst insurance company ever, find insurance anywhere else! They take more and give you nothing...
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Great company and amazing cs

 
(5.0 out of 5 stars)
by Jen Jun 27, 2017
...I was with the cooperators previously and switched to another company for a lower price. I returned because the cooperators has amazing customer service and they actually matched the other competitor's price. Never switching against...
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Cooperators Auto Insurance
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