Independent Auto Insurance Reviews

Cooperators Auto Insurance Reviews

(7 reviews)
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Category: Switching, Cancellation
(1.9 out of 5 stars)
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Don't waste your time or money

 
(1.0 out of 5 stars)
by Molly8483 Oct 26, 2018
...I was a customer of Co-Operators for 5+ years for auto, and 2+ years for home insurance. Each year, my insurance rates would increase (quite substantially) even though I was a claims-free driver/homeowner. When I finally decided to cancel my insurance policies, they shut down my online account immediately - even though I had 30+ days left on my policy that I was STILL paying for - which made it a huge hassle to obtain my policy info to send along to my new insurance agency. Don't waste your time or money. They don't care about their customers at all...
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Got dropped

 
(1.0 out of 5 stars)
by boki May 14, 2018
...Apparently, if you get two at fault accidents within 5 years, you get dropped. First one was my fault, second one I'm still to blame but was related to an abnormally high and narrow curb driveway which dented the bottom of the car while turning. I debated whether or not to even bring it up to them, but clearly regretting having said anything because they can't afford the odd chance of someone having two accidents within 5 years even if one of the two is small...
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Not good service.

 
(1.5 out of 5 stars)
by unhappy customer Apr 27, 2018
...As a person who had never been insured under my own name, I went with Cooperators as it was the cheapest option. However, after a year, I realized that I was being completely ripped off. I had payment issues twice and was charged $100.00, even though it wasn't my fault that they did not process the change in my banking info. Also, I have never been able to get a hold of anyone at the KING office. Every time I called, I have been transferred to the head office. I am pretty sure all they do is go out to lunch, or not come in. Lastly, I finally got around to cancel the insurance, yet I check my account and see they have decided to pull out money and continue my insurance. These people are incompetent, and to get one issue resolved you must call at least 5 times, over a two-week span to resolve anything! PS: They offer a 5% discount for using a driving device. My new company offers up to 25%, and they gave me a cheaper quote than I got to renew my insurance after being with Cooperators for a year...
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So sick of this company

 
(1.0 out of 5 stars)
by Kimmy Feb 17, 2018
...I've been with this company for 5 years just in the last 8 months they have messed my whole account up they have been taking amounts out that weren't supposed to be taking out they have messed my stuff up so bad that they cancelled my insurance for their mistake and then RI put me back on charging me an extra $40 a month and then once it's all straightened out on their side they decide to start taking money out of my daughter's account and then putting it back in and taking it back out and putting it back in and then start charging me extra from the amount that supposed to be taken out encouraging me NSF fees on their side plus NSF fees on my bank side when the amount was supposed to be 188 they would go into my account and take out 268 some days it was 386 how do you get 188 from those amounts wish you guys could just get yourself together and take the proper amounts out and stop taking money out of my daughter's account this is ridiculous I shouldn't have to go through this my insurance was $146 and because yous guys messed it up you now charge me 186 for your mistake plus all . All the NSF charges I've had to pay because of your mistakes I should be reimbursed for all of this including my daughter as well this is the worst company I have ever dealt with in my entire life...
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