Cooperators Auto Insurance Reviews

I would like to say please do not use this company. I had my truck catch on fire so I put in a claim as I have full coverage with fire and theft on it and they completely refuse to cover it. Was also called names by representatives and was not professional at all. Just wanna say do not take your chances with this company.

Called to see about switching from my current insurance as my employer gets work perks. The cost would have been higher and the representative was a complete snob. Also told me they wouldn't accept payment plans for content insurance. What a complete joke...

Be cautious with this company! After I was promised their premiums were competitive I was tired of all the increases (I had been a customer for 15+ years).
I contacted a broker and discovered another company offered a 25% decrease compared to the premiums I was currently paying for 2 autos and a home policy.
Cooperators could not match the offer I received from another company.
I cancelled my two auto policies in December 2021 and just this month discovered the premiums were never properly cancelled and I was billed over $1500 worth of premiums. I requested a 5% interest payment ($75) but was told this is something that Cooperators does not do. Ironically if you are late on a payment they will charge you interest.
I wouldn't recommend this company to my worst enemy. Be very careful of their tactics.

Had a claim where I was hit in the passenger side rear wheel by a distracted driver while entering the hotel parking lot, you will never believe who they put at fault. Cooperators service advisors who handled this claim cost the company and I think they should have been fired for their stupidity.

I claimed for the hail damage after buying the vehicle. There were lighter hail damages when I bought the vehicle. Now the vehicle got more additional hail damage. The estimator did not consider the hail damage after buying the vehicle. They just close the claim based on the car history. Thanks

I am with you for almost ten years with no claim. But they increase insurance prices without notice. Compare to other companies they are very expensive and unreliable. I recently missed a payment due to a bank holiday. They try to collect the pre-authorized payment on holiday.
When I ask from them they didn't talk to me in a polite way. Send me an e-mail saying that if I miss again, there will be another charge or something. It was like a threat.
I decided to drop this company from my auto and home Insurance. I can find a cheaper, better place that valued its customers. I am very disappointed with this company.

One of their clients from Alberta sideswiped my BMW in Utah. This is the worst insurance company I have ever experienced. How they are licensed, I don't know. I ended up paying thousands of dollars out of my own pocket. Still waiting 45 days which is the settlement timeframe in Utah. Still nothing. Canadian travellers are becoming unwelcome in Utah because of CoOperators Insurance.

The initial people who answered the phone did not do their job. They just transferred me from one person to another, so I was never able to provide full information about the accident. Even though the other person admitted fault, Cooperators said that I was at fault. Apparently, when an accident takes place in a mall parking lot the damage claim is split 50-50. However, if one of the parties was backing up, that party is considered at fault. Cooperators never even contacted the other party, although I provided their contact information. The worst experience I've ever had. DO NOT EVER BUY INSURANCE FROM THEM.

The Cooperators are not there for you, they back down from other insurance companies eg. I had an incident and Cooperators did not back me even though I wasn’t at fault and another insurance company got away with accusing me of being at fault because their client was at fault because she was a distracted driver. Do not trust Cooperators, go to a more reliable insurance company, someone who would back the truth.

Low customer service, not polite, rude and aggressive attitude during my experience with this insurance company. Only they can rip off money, cheating and rejecting any requests.