Independent Auto Insurance Reviews

Desjardins Insurance Auto Insurance Reviews

(4 reviews)
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Category: Accident-free Driving
(1.5 out of 5 stars)
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Worst Insurance Company ever!

 
(1.0 out of 5 stars)
by 12345 Dec 25, 2018
...It's been 8 years that I was using this insurance company. Never in 8 years I got into an accident or any claim. In October 2018 I got into an accident at no fault. It was a very minor accident. It took 1 and a half month to fix my car. Finally got my car fixed. After a month I was travelling out of the country and wanted to put my car on storage. And I came to know that this company is about to cancel my policy because they wanted some documents signed from me. And I never received any documents due to Canada post strike. And I called them, I told them I never got any document from you yet, so finally they were like okay, you can download that document online. I was like ok, no problem, I will fill this and send over to you guys. After another week I got a letter saying that they cannot renew my policy because they never got the document. So I was speaking to an agent, I explained her I am going out of the country within 4 days. There is a Canada post strike going, you should be getting that soon. So that agent replied me saying, I am sorry "we are not Canada post, Canada post strike is not our problem". So I said ok, so am I responsible for Canada post strike? This company sucks, the agents have no respect towards a customer. They hang up on you when you demand to speak with a manager. This company is a useless piece of crap. Agents are extremely rude, no respect, no sense of responsibility towards the customers. I would suggest everybody never ever go with this company...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

Increase in rate

 
(2.0 out of 5 stars)
by longdistance Jan 11, 2018
...I have been with this company for over 7 years, and year over my rates have been dropping steadily. I even signed up for their Adjusto program and maintained a good driving record (no claims or anything). My Adjusto savings even went up to a high percentage, resulting in good savings. However, this year when my insurance was up for renewal, my rate went up by a whole 24% for the year. I contacted customer service, and they did not know what to tell me other than the area where I live rating was the cause. They even told me had it not been for the Adjusto program the increase would have been 40%. I have had zero claims or tickets, but yet they increased my premium by such a large amount solely due to where I live. Highly disappointing as it very much feels like because I was paying a low rate they decided to increase it as they please, and they just gave me a canned response...
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Auto insurance just went up!!!

 
(2.0 out of 5 stars)
by angry customer Nov 28, 2017
...I have been with this company for awhile. There were numerous complaints on various websites, but I failed to listen. My insurance just magically went up by almost 500 dollars for the year and I have been a perfect driver. No tickets, no claims nothing! The only thing they could tell me was that in the year there were a lot of claims for my area. Bullcrap!!!! Let's see the numbers. Let's see the claims for all the different areas. If you are okay with your premiums going up every year, with no sound reason and no reward for being a good driver? Go with these people. I just have listened. Listen here, these people are not worth it. If you still decide to, remember, you will keep increasing each year for no reason. They are not worth it. Go somewhere else...
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