Independent Auto Insurance Reviews

Desjardins Insurance Auto Insurance Reviews

(29 reviews)
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Category: Billing, Payments
(1.4 out of 5 stars)
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(1.0 out of 5 stars)
by B singh Sep 10, 2019
...WORST INSURANCE COMPANY. Told me that my insurance will be cancelled on Aug 22. Before cancelling I talk to an agent and clear everything. Amount due, cancellation date so I can buy a new one but again on Sep 9 they deduct 350 dollars. My original insurance was 296.acc to them and they charge $ 56 2 days. Customer service - they don’t know how to talk, behave rudely, and talk non-sense...
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Worst insurance company

(1.0 out of 5 stars)
by Crystal Sep 08, 2019
...I have had ongoing problems with Desjardins since State Farm was bought out by them. From switching locations for my service, to billing me without informing me of withdrawal from my account, to sending me notification and then not withdrawing the amount and sending me phone calls & letters suggesting that I was not submitting payments properly, then cancelling my insurance for no reason ... Well, the reason stated was ‘non-complaisance with payment conditions’ when they were the ones messing up my payment withdrawals, not to mention I had paid the full year in advance and they were cancelling my insurance with 6 months remaining and already paid for. Not professional, scammers. Do not wish the stress I’ve had with this company on anyone...
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Desjardins is the worst

(1.5 out of 5 stars)
by kaimcv Aug 19, 2019
...I had two policies with them. Told me there were no cancellation fees. Increased my premiums MASSIVELY so I went shopping elsewhere. Then had to shell out almost $700 for cancelling my policy. Asked the person on the phone for the math of how they calculated the fee and the response was "the computer just spits out a number" so organized! Never ever going back to this place...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.


(1.0 out of 5 stars)
by Monica Jul 10, 2019
...I haven't been insured with this company for 2 months yet. No email sent to me about my cancellation. Was only concerned for money amount owed. No explanation of why the huge amount is being taken out. Bad customer service. Zero-rating given...
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Worst company Ever

(1.0 out of 5 stars)
by Cameroking Mar 13, 2019
...I have auto insurance with them, my car was hit by another vehicle and damaged, I asked if I could get the insurance payout to my name as it was gonna be around 6500 and most of that was for labour cost, so I told them I wanted to fix the vehicle myself and they said: yes. Two other people told me yes - now they are running me around saying they can't when it's not even their money, it's the other guy's insurance that will be paying on top of that. They wanted to charge the 1000 deductible when it was not my fault. Bunch of losers, thinking they can tell me what to do with my money. And the reason I did not want to take it to the shop is they kept it an extra week before and did a crappy job at fixing it. They better resolve and give me my money or I'm suing them...
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Worst company ever

(1.0 out of 5 stars)
by Giokras Jan 29, 2019
...They have ruined my life. Mentally and physically. I had an accident on Dec 29, 2018, still no settlement. The adjuster given to me has been the worst person I have ever dealt with in my life. She ignores my calls, ignores my voicemails, ignores my emails. I am now in contact with the CLO Complaints Liaison Officers. I was not at fault during the accident. They provided me with an offer, a ridiculous offer for my 2010 BMW. They made an odometer reading mistake - they added 50k km to my vehicles odometer and tried to pay me out based on additional 50k. They tried to scam me. Thank god I noticed that scam they tried to make towards me because if I didn’t, I would have lost a lot of money on my car!! ALWAYS CHECK YOUR DOCUMENTS BECAUSE THEY WILL TRY TO SCAM YOU IN ANY WAY THEY CAN. I am now waiting on a settlement amount based on my actual kms. Stay away from this company, stay away, save yourself the anger, the frustration and stress...
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