Independent Auto Insurance Reviews

Desjardins Insurance Auto Insurance Reviews

(9 reviews)
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Category: Car Insurance Quote
(1.5 out of 5 stars)
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dishonest

 
(1.0 out of 5 stars)
by ripped off May 05, 2019
...After doing hoops to get a bare minimum quote for decals I emailed the adjuster and he refused to give me the minimum $500 he promised and told me to drive out of town and get it done. I told him the quote was just what I got from the nearest decal shop and not the real cost which would be much more. I did not get my $500. As well my $14000 new car with replacement insurance had $11,000 damage but they would not replace it so now I can't even sell it...
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Tried 2 get Quote and ran away

 
(1.5 out of 5 stars)
by Ronz Mar 08, 2019
...I tried to get a quote from these guys and I ran away with my life. I am used to dealing with professional insurance agents (like TD). The customer service team was totally unprofessional, intimidating and disrespectful, felt like I was in front of their house begging for something. If the quoting process is this frustrating, I can't imagine how the claim process works. They rudely interrupted me and hung up the call without a proper closing...
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Really deceptive agents

 
(1.0 out of 5 stars)
by Maximus Feb 15, 2019
...They gave me a quote for $1900 and as soon as I signed, the quote was raised to $2880. And then the crazy part was when they told me they don’t remember giving me the quote. And then they got me with a $215 cancellation fee. I don’t recommend this company to anybody out there...
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WORSE INSURANCE EVER

 
(1.0 out of 5 stars)
by despaired Sep 15, 2018
...DO NOT GO with these people. Desjardins \ Certas auto insurance is bad bad bad. I swerved my truck off the road due to a very bad snow storm with extremely slippery roads and low visibility. My truck ended up being sandwiched between an ice bank and the side guardrail. My front bumper completely cracked and falling off, front grill pushed in and front tow hook bent. Left bumper completely scraped by the ice bank. When the accident occurred it was very dark out, no street lights. Therefore I could not see all the damages. When I filed my claim online that evening, I failed to report ALL the damages. I had my truck towed to a nearby garage and left it there for the night. I was also injured. Severe whiplash. I couldn't get to the garage to look at my truck until a few days later. Once I saw the actual damages to my truck, I called Desjardins to make an adjustment to my claim and damages. At 1st the adjuster seemed very helpful. But once I received the paperwork via mail, I noticed a very big mistake. The damages in my accident had been split into two separate claims thus charging me two separate 500$ deductibles. I called Desjardins / Certas back to re-explain the situation. Again, the adjuster seemed empathetic and wanting to help. She said the checks were already sent out separately but she would fix the notes to say that all the damages were subject to the same claim and that I would only be liable for one 500$ deductible. She gives me the ok to proceed with the repairs. I then take my truck to a body shop. They give me a quote that exceeded way beyond what Desjardins / Certas paid me for damages. Desjardins / Certas convinced me to send back the original checks they gave me so that they can then start the process over putting all the damages under one claim with only one 500$ deductible. I stupidly comply and send back the checks. Next thing I know, the body shop is telling me the Desjardins / Certas is refusing their appraisal and offering me even less money than before to cover the damages. Needless to say, this accident happened in January 2018, 8 MONTHS LATER, I AM STILL FIGHTING with my Desjardins / Certas to have them cover the entire damages minus the 500$ deductible. To make matters worse, during this gruelling ongoing process they have switched me over to 5 different adjusters. As I said at the top, DESJARDINS \ CERTAS AUTO INSURANCE - WORST COMPANY EVER!!!...
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