Independent Auto Insurance Reviews

Desjardins Insurance Auto Insurance Reviews

(71 reviews)
This page has been viewed by:
2,847
consumers
Category: Claim Exprerience
(1.5 out of 5 stars)
Customer Service:
Value for Money:
Claim Experience:
 

Disgusting service

 
(1.0 out of 5 stars)
by Disgusting service Apr 29, 2020
...I was stopped for a school bus in November and a car rear-ended me. Took my truck to the body shop they recommend, I specifically requested they check for frame damage. However, they were too lazy to remove the rear bumper to check the frame. The quote they submitted to Desjardins insurance was approved but some parts were not available. My insurance adjuster was unable from mid-November until January 6. So finally I picked up my untouched truck and took it home. Removed the bumper to find the frame was indeed damaged. The next day took back to the body shop for more pictures, which they reluctantly did. Then I sent my own pictures to insurance. Because parts were not available all they offered was the price of new parts and that’s all. So I took it to another certified body shop that actually looked at the frame damage. They did up a quote to fix everything, however, they still can get some parts. So I did a third quote, frame repair, parts and a fabrication shop to make the parts that were unavailable. Now my adjuster was unreachable for 4 weeks. Finally, they sent an appraiser at the end of March. He said there was rust on my truck so they could replace it with a rusty used bumper. He did actually locate a bumper and hitch 2000 km away in Nova Scotia. I ordered the part and had it shipped. Now I was starting to lose patients with this whole performance so back to the second body shop for a new quote using the used parts. The new quote was $300 more than the original quote, this one included the frame repair. After a week or so the appraiser calls the body shop and basically yelled at them that they charge too much and the quote was too much. The quote was $3,800 to fix it, after this, I got feed up informed the body shop to proceed with the repair and bill me directly. The insurance appraiser sent an offer of $1,400 after another 2 weeks of waiting. They sent a big email patting themselves on the back about coming to a deal. The only problem is it’s off by $2,400. So I stopped contacting the insurance company and started talking to a lawyer. We are almost in May now, so 5 1/2 months and my no-fault accident cost me over $2,400 and I haven’t driven my truck since November. I was with them for about 20 years with no claims, this was my first one. So do not give your business to these crooks. They will try to screw you. They definitely don’t deserve any stars...
0 of 0 people found this review helpful. Did you?
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

DON'T deal with DESJARDINS

 
(1.0 out of 5 stars)
by justwantairvalue Apr 23, 2020
...I have been with State Farm and now Desjardins for 54 years. They were a pleasure to deal with 3 agents in all that time. The agents are great. Recently, unfortunately, I submitted a claim in January for an accident that was not our fault. A car had just been certified and put on the road a Volkswagen Diesel. I have sent them information on cars going back as far as 2000 and they are more than what Desjardins is offering me. I used the guide from NADA North American Dealers Association. All Desjardins is offering is equivalent to Clean Trade-In Value/ I can not replace my car for this money. Claim Adjuster doesn't even know what an "AS IS" vehicle is compared to a "Certified Vehicle" I would give them a negative value but this app will not let me! Do Not deal with Desjardins they know you when they take your premiums but want nothing to do with you when you submit a claim...
0 of 0 people found this review helpful. Did you?
 

Avoid Desjardin

 
(1.0 out of 5 stars)
by DD Apr 09, 2020
...Following an accident Desjardin Insurance refused to have the vehicle checked for hidden mechanical damages, clearly stating in the email 'we usually don't do it'. They only agreed to an alignment, which was NOT done as per vehicle specification. The car did not behave on the road the way it was supposed to. When I brought up the issue with Complaint Liaison Officer, after 6 months of phone calls and emails that were never replied to, I was flat said I should have asked to have the vehicle checked after the accident. Which I did. The Complaint Liaison Officer answer was - 'well, I would have not changed anything anyway'. What a joke!...
0 of 0 people found this review helpful. Did you?
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
 

Accident claim mishandled

 
(1.0 out of 5 stars)
by Dasa T. Mar 07, 2020
...Following an accident, where I was at no fault, Desjardin Insurance refused to have my vehicle checked for mechanical issues. Finally, they agreed to perform alignment, which was not done as per my vehicle's manufacturer specification. The alignment was done by Desjardin authorized mechanic, who magically adjusted non-adjustable parameters. The car was sliding on the road and Desjardin Insurance ignores the vehicle's manufacturer specification and does not respond to my emails on time. Ombudsman doesn't respond at all. Additionally, during renewal, my insurance went significantly up...
0 of 0 people found this review helpful. Did you?
 

Horrible

 
(1.0 out of 5 stars)
by Terry Feb 18, 2020
...Horrible customer service. Unorganized charged me for a higher rate then discussed over the phone. I had to review tapes to confirm. The claims department is a disaster. Took 5 months to get my car back after a claim. Late in sending renewal papers...
0 of 0 people found this review helpful. Did you?
Not happy with car insurance reviews for your insurance company? Get a quote across up to 20 Canadian car insurers and make sure that you do not pay too much.
 

Look elsewhere for insurance

 
(1.0 out of 5 stars)
by Edmonton Jan 14, 2020
...I was in a car accident 6 months ago. Their client hit my vehicle. Their client was ruled 100 percent at fault. Desjardins insurance has written off my vehicle. Here's the problem they want to settle with an amount that won't allow me to purchase the same year and model of vehicle. So basically I will need to downgrade. They get this appraisal report done on an online web-based program... they don't provide the location or contact information of where these comparable vehicles are. It's unbelievable. The appraisal is not worth the paper it's written on. No name of person no contact of this web-based appraisal. It's so Micky mouse you need to see it believe it. I have been in contact with the lady who hit me, she said her experience with them was a nightmare as well. Stay far away from this scam of an insurance company...
0 of 0 people found this review helpful. Did you?
 

The worst insurance company

 
(1.0 out of 5 stars)
by Adam Nov 29, 2019
...I had a claim and it took more than 1 month to get my money from them. I was calling them every single day and every day different stories and lies. DO NOT TRUST THEM...
0 of 0 people found this review helpful. Did you?
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

Horrible experience

 
(1.0 out of 5 stars)
by Appalled Nov 20, 2019
...Please do not choose this company. They make it their business to deny your claim. I was first contacted by an adjuster who came across as inexperienced and extremely judgemental. Firstly, she did not introduce herself or her job properly so I was confused around how much information I needed to disclose. Throughout our conversation, she cut me off, drew inferences that did not make sense and she was judgemental. She also kept speaking with this horrible rising intonation where everything sounded like a question. She did not even call me to tell me about the outcome and instead she sent me an email. Obviously distraught, I spoke with her supervisor. As I was crying, she treated me like I had mental health issues and I was incapable of holding a conversation. I told her that I would cry regardless of when I had the conversation. When I thought to say something, she raised her voice at me and told me to let her finish speaking. It was the first time I did that and I was really distraught, which would be understandable! Her method of management is to have control over any conversation and she goes from 0-100 real quick. Desjardins was the most horrible experience I’ve had with an insurance company. I’m not upset about my claim being denied as much as I’m upset by the way I was addressed by these two ladies. These two women exemplify lacking empathy...
0 of 0 people found this review helpful. Did you?
 

Customer Service

 
(5.0 out of 5 stars)
by Stacey Nov 07, 2019
...I had my very first accident and was terribly sick over it. My adjuster made me feel so much better. She made the process quick, easy and friendly. I had read so many reviews of how horrible this insurance company was and was dreading my dealings with them regarding my claim. I was surprised by how she handled everything promptly and ever so efficiently. She is pleasant and understanding. I will be recommending this company to EVERYBODY! Thank you...
0 of 0 people found this review helpful. Did you?
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
 

Horrible Claim Service

 
(1.0 out of 5 stars)
by AC Oct 27, 2019
...An adjuster asked that I provide child support stubs or statements as well as a child tax benefit for her to approve income replacement benefits ( never heard of it!) when I have provided a bank statement...
0 of 0 people found this review helpful. Did you?
 

Customer service

 
(1.0 out of 5 stars)
by Mike Oct 23, 2019
...Good afternoon! I want to share a story that happened almost two weeks ago. 10/11/2019 at about 7 p.m. I was driving to training and at the intersection when turning right, I hit the rear bumper in front of a travelling car. The speed of my car was about 3-5 km / h. We went out and inspected the injuries with the Mitsubishi driver. A scratch of about 6 cm in length was found, the paint was not peeled off. The girl said that there is no reason to apply to the insurance, that everything is fine, but just in case, she wants to take information from my insurance company. She took a photo, I took a photo of her car just in case, and we parted. After 12 days, they called me from the insurance and said that she filed a request for repair. 10/23/2019 I called the insurance and tried to find out how the process will occur. I explained that the car was not damaged, I also sent a photo of Mitsubishi on which it is even difficult to consider a scratch. The representative of the insurance company said that she can do this and the insurance will repair the car. I completely agree that it was my fault, but the car drove after this for almost two weeks and no one knows what could happen during this time. Also, I did not receive an answer on how I can protect my testimony and reputation. I was told that a person can apply for repairs within a year after an accident. So if I’m responsible and have to pay for something I didn’t do. I thought that my insurance company believes its customers and will help them in any situation, and even more so to prevent fraud and illegal actions! No one should be responsible for what he did not do and there is a law for this...
0 of 0 people found this review helpful. Did you?
Not happy with car insurance reviews for your insurance company? Get a quote across up to 20 Canadian car insurers and make sure that you do not pay too much.
 

Stay Away!

 
(1.0 out of 5 stars)
by Braden Oct 17, 2019
...They are the parent company for The Personal... beyond terrible claims program. Involved in a collision that I was not at-fault for that left my 6-month-old truck with $16,000 damage. Yup - that's a $16,000 line item on the Carfax for my truck which is going to completely screw my resale value when the time comes. They give zero craps about their customers...
0 of 0 people found this review helpful. Did you?
 

Great customer service

 
(5.0 out of 5 stars)
by Pavan Oct 15, 2019
...Great Experience... When I was met with an accident, they handled the case with grace and ensured that my car was repaired and brought back to the earlier condition. Highly recommend...
0 of 0 people found this review helpful. Did you?
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

they don't pay for claim

 
(1.0 out of 5 stars)
by steve Sep 17, 2019
...They don't pay for the claim and I have to take them to the court after two years fighting the court until I get my money back and don't trust them!...
0 of 0 people found this review helpful. Did you?