Independent Auto Insurance Reviews

Desjardins Insurance Auto Insurance Reviews

(19 reviews)
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Category: Complaints
(1.4 out of 5 stars)
Customer Service:
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Good until you file a claim

(1.0 out of 5 stars)
by John Jun 02, 2019
...I have been with state farm insurance for over three years now which was taken over by dejardins recently. Both home and auto insurance are from desjardins. The rate is good until I had a claim recently. I got rear ended and wasn’t at fault. Customer service was worst than you can think of. Andrew, the assigned adjuster, had only talked to me twice. The first one was when he introduced himself as my adjuster and the second time was when I already complaint for not getting any update about my case. Its gonna take you over 20mins every time to get through their line, and never had really given me the right information about how the process will move forward. You have to constantly call them to get an update. My entire experience with them was more stressful than the accident itself! I dont also feel like I am being represented properly. Worst customer service. I asked to talk to a manager so I could relay my feedback how bad they handled my claim - but NOBODY returned my call! What a shame! Clearly they don’t value their customers. I will never recommend desjardins to any of my friends, and all I can recall from this company is the worst experience I had with them...
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Worst company ever

(1.0 out of 5 stars)
by Giokras Jan 29, 2019
...They have ruined my life. Mentally and physically. I had an accident on Dec 29, 2018, still no settlement. The adjuster given to me has been the worst person I have ever dealt with in my life. She ignores my calls, ignores my voicemails, ignores my emails. I am now in contact with the CLO Complaints Liaison Officers. I was not at fault during the accident. They provided me with an offer, a ridiculous offer for my 2010 BMW. They made an odometer reading mistake - they added 50k km to my vehicles odometer and tried to pay me out based on additional 50k. They tried to scam me. Thank god I noticed that scam they tried to make towards me because if I didn’t, I would have lost a lot of money on my car!! ALWAYS CHECK YOUR DOCUMENTS BECAUSE THEY WILL TRY TO SCAM YOU IN ANY WAY THEY CAN. I am now waiting on a settlement amount based on my actual kms. Stay away from this company, stay away, save yourself the anger, the frustration and stress...
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Worst Insurance Company ever!

(1.0 out of 5 stars)
by 12345 Dec 25, 2018
...It's been 8 years that I was using this insurance company. Never in 8 years I got into an accident or any claim. In October 2018 I got into an accident at no fault. It was a very minor accident. It took 1 and a half month to fix my car. Finally got my car fixed. After a month I was travelling out of the country and wanted to put my car on storage. And I came to know that this company is about to cancel my policy because they wanted some documents signed from me. And I never received any documents due to Canada post strike. And I called them, I told them I never got any document from you yet, so finally they were like okay, you can download that document online. I was like ok, no problem, I will fill this and send over to you guys. After another week I got a letter saying that they cannot renew my policy because they never got the document. So I was speaking to an agent, I explained her I am going out of the country within 4 days. There is a Canada post strike going, you should be getting that soon. So that agent replied me saying, I am sorry "we are not Canada post, Canada post strike is not our problem". So I said ok, so am I responsible for Canada post strike? This company sucks, the agents have no respect towards a customer. They hang up on you when you demand to speak with a manager. This company is a useless piece of crap. Agents are extremely rude, no respect, no sense of responsibility towards the customers. I would suggest everybody never ever go with this company...
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