Independent Auto Insurance Reviews

Desjardins Insurance Auto Insurance Reviews

(34 reviews)
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Category: Coverage, Conditions
(1.5 out of 5 stars)
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The worst company

(1.0 out of 5 stars)
by Maria K Mar 26, 2020
...The worst company to insure your car! If you complain they never going to refund you because they never say that they did something wrong. It is not even a star it is minus stars...
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Look elsewhere for insurance

(1.0 out of 5 stars)
by Edmonton Jan 14, 2020
...I was in a car accident 6 months ago. Their client hit my vehicle. Their client was ruled 100 percent at fault. Desjardins insurance has written off my vehicle. Here's the problem they want to settle with an amount that won't allow me to purchase the same year and model of vehicle. So basically I will need to downgrade. They get this appraisal report done on an online web-based program... they don't provide the location or contact information of where these comparable vehicles are. It's unbelievable. The appraisal is not worth the paper it's written on. No name of person no contact of this web-based appraisal. It's so Micky mouse you need to see it believe it. I have been in contact with the lady who hit me, she said her experience with them was a nightmare as well. Stay far away from this scam of an insurance company...
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So far so....bad!

(2.0 out of 5 stars)
by Frustrated Fella Sep 27, 2019
...I was with State Farm for a good while and never had one problem with them, always helpful friendly people who weren't afraid to be in touch if something was amiss. Then came Desjardins... I decided to stay the course and give them a chance expecting to get similar good service and my rates stayed about the same. Yes they called and said they would like to arrange a meet and greet at their office, they were even quick to get me quotes on vehicles I was shopping around for but that's where the pleasantries ended! I've always owned cheap, used vehicles and have always insured them with liability and comprehensive ALWAYS AND ONLY. After a little chat with them recently it appears one of my vehicles for some reason has collision on it and the other is missing the comprehensive... I've never changed my policies (no reason to) and I'll admit maybe I haven't read every little word on every little piece of mail I've gotten from them but considering I brought to their attention that I wouldn't have changed my policies and some kind of error must have occurred during the changeover you would think that they would take some time to investigate the matter but no. I had an answer much too brief and quick to have been taken seriously. I shopped around and found better service at a much better price (saving $500+/year) with more flexibility and options! "We dont want to lose your business" I was told, well talk is cheap and actions speak volumes to me! Not only can they not even come close to matching another reputable company with a local office to keep my business but they won't take the time to investigate a potential internal error they may have made during the changeover, I can't say I feel as if I'm being very well taken care of. Oh, how I miss State Farm...
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