Independent Auto Insurance Reviews

Desjardins Insurance Auto Insurance Reviews

(22 reviews)
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Category: Switching, Cancellation
(1.4 out of 5 stars)
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Increase in premium

 
(1.0 out of 5 stars)
by Nathalie Jul 10, 2019
...I have been with Desjardins for over 10 years, and my rates have been dropping steadily when keeping the same car. However, this year when my insurance was up for renewal, my rate went up by a whole 34% for the year. I contacted customer service, and they did not know what to tell me other than the area where I live rating was the cause. I have had zero claims or tickets, but yet they increased my premium by such a large amount instead of dropping! I have now cancelled all my policies from this greedy company...
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Cancellation

 
(1.0 out of 5 stars)
by Monica Jul 10, 2019
...I haven't been insured with this company for 2 months yet. No email sent to me about my cancellation. Was only concerned for money amount owed. No explanation of why the huge amount is being taken out. Bad customer service. Zero-rating given...
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8 year customer

 
(1.0 out of 5 stars)
by Yikes in Pickering May 29, 2019
...Terrible customer service and would not address my concerns when I called customer service numerous times. Manager encouraged me to look elsewhere for insurance so I took them up on their offer and ended up saving over 400$ per year. Had both autos and home insurance with them; saved on both. Learned later that they had not rated me for many of the discounts that I could have received including winter tires, low KM's driven and they inexplicably had me down as using one of the vehicles for business use- all wrong. Was paying higher than I should have for over 2 years- they could not have cared less. Terrible claims experience too, was willing to ignore that and stay with them, but changed my mind after this last experience...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

Cancelled my insurance

 
(1.0 out of 5 stars)
by Pat May 11, 2019
...They cancelled my insurance because of a communication error about the transfer of my plates from Ontario to Quebec. I forwarded them the proof that it was done, and they said: "we didn't get it, there are other forms of communication blah blah blah...." The lady told me to e-mail the proof! Anyway, the customer service is ridiculous, and now I will likely have to pay higher premiums somewhere else because of them. Go somewhere else!!!...
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Safety and 65% increase!

 
(1.0 out of 5 stars)
by Raja J Apr 09, 2019
...My insurance was cancelled while I was travelling. I received no email or text of this happening. I only found out after coming home and reading my mail. Had I not seen my mail prior to driving I could have hit someone or killed someone with no insurance! When I tried to reinstate my insurance they raised it 65%! They don't care they are putting public safety at risk or see any validity that they are part of the problem by not updating their system...
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Really deceptive agents

 
(1.0 out of 5 stars)
by Maximus Feb 15, 2019
...They gave me a quote for $1900 and as soon as I signed, the quote was raised to $2880. And then the crazy part was when they told me they don’t remember giving me the quote. And then they got me with a $215 cancellation fee. I don’t recommend this company to anybody out there...
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Ruining a Credit

 
(1.0 out of 5 stars)
by Kt Jan 31, 2019
...My credit is ruined! I was with this company for 5 years and last year I had 2 no fault accidents in the entire 5 years of being with them. It took 2 months to get my vehicle fixed, which was very inconvenient living out of the city. At the end of the year, I was told they are cancelling my insurance because of too many claims. Firstly, I was not at fault and secondly, now this is on my record making me look like a bad customer which has now ruined my credit line with other insurances being charged ridiculous prices...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

Worst Insurance Company ever!

 
(1.0 out of 5 stars)
by 12345 Dec 25, 2018
...It's been 8 years that I was using this insurance company. Never in 8 years I got into an accident or any claim. In October 2018 I got into an accident at no fault. It was a very minor accident. It took 1 and a half month to fix my car. Finally got my car fixed. After a month I was travelling out of the country and wanted to put my car on storage. And I came to know that this company is about to cancel my policy because they wanted some documents signed from me. And I never received any documents due to Canada post strike. And I called them, I told them I never got any document from you yet, so finally they were like okay, you can download that document online. I was like ok, no problem, I will fill this and send over to you guys. After another week I got a letter saying that they cannot renew my policy because they never got the document. So I was speaking to an agent, I explained her I am going out of the country within 4 days. There is a Canada post strike going, you should be getting that soon. So that agent replied me saying, I am sorry "we are not Canada post, Canada post strike is not our problem". So I said ok, so am I responsible for Canada post strike? This company sucks, the agents have no respect towards a customer. They hang up on you when you demand to speak with a manager. This company is a useless piece of crap. Agents are extremely rude, no respect, no sense of responsibility towards the customers. I would suggest everybody never ever go with this company...
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Never go with these scammers!!

 
(1.0 out of 5 stars)
by Dean Nov 01, 2018
...Charge a hefty cancellation fee! More than 1K, just for cancelling auto insurance. Never indicate in advance their insurance is indeed a contract with heavy fees to break! Worst insurance to deal with...
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