Independent Auto Insurance Reviews

Desjardins Insurance Auto Insurance Reviews

(16 reviews)
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Category: Repair, Workshop
(1.4 out of 5 stars)
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(1.0 out of 5 stars)
by fed up May 21, 2019
...We had an accident on April 19, 2019, I can't get any answer from this company what so ever, they want us to take the rental back but they haven't even told us what our truck is worth, they are not returning any calls. We had been with State Farm for over 30 years then they sold to these people and even our agent can't get any info on our claim... We are now being sued by the cleanup company which is supposed to be paid by our insurance but that's not happening either and no one is returning any calls worst service EVER, it has been over a month and no one lets us know what is going on...
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1 star is too much "horrible"

(1.0 out of 5 stars)
by Bigb May 08, 2019
...They are a complete joke, if you have a claim on your car watch out, they will push you to use their preferred garage that has a deal with them. Furthermore, they use a third party appraiser that's hired strictly to low ball you. The ultimate goal is profit at the expense of the customers. Please take my advice and do your homework, the shops in my area refuse to work with them. Ontario government should step-in CROOKS...
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Worst company Ever

(1.0 out of 5 stars)
by Cameroking Mar 13, 2019
...I have auto insurance with them, my car was hit by another vehicle and damaged, I asked if I could get the insurance payout to my name as it was gonna be around 6500 and most of that was for labour cost, so I told them I wanted to fix the vehicle myself and they said: yes. Two other people told me yes - now they are running me around saying they can't when it's not even their money, it's the other guy's insurance that will be paying on top of that. They wanted to charge the 1000 deductible when it was not my fault. Bunch of losers, thinking they can tell me what to do with my money. And the reason I did not want to take it to the shop is they kept it an extra week before and did a crappy job at fixing it. They better resolve and give me my money or I'm suing them...
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Ruining a Credit

(1.0 out of 5 stars)
by Kt Jan 31, 2019
...My credit is ruined! I was with this company for 5 years and last year I had 2 no fault accidents in the entire 5 years of being with them. It took 2 months to get my vehicle fixed, which was very inconvenient living out of the city. At the end of the year, I was told they are cancelling my insurance because of too many claims. Firstly, I was not at fault and secondly, now this is on my record making me look like a bad customer which has now ruined my credit line with other insurances being charged ridiculous prices...
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Worst Insurance Company ever!

(1.0 out of 5 stars)
by 12345 Dec 25, 2018
...It's been 8 years that I was using this insurance company. Never in 8 years I got into an accident or any claim. In October 2018 I got into an accident at no fault. It was a very minor accident. It took 1 and a half month to fix my car. Finally got my car fixed. After a month I was travelling out of the country and wanted to put my car on storage. And I came to know that this company is about to cancel my policy because they wanted some documents signed from me. And I never received any documents due to Canada post strike. And I called them, I told them I never got any document from you yet, so finally they were like okay, you can download that document online. I was like ok, no problem, I will fill this and send over to you guys. After another week I got a letter saying that they cannot renew my policy because they never got the document. So I was speaking to an agent, I explained her I am going out of the country within 4 days. There is a Canada post strike going, you should be getting that soon. So that agent replied me saying, I am sorry "we are not Canada post, Canada post strike is not our problem". So I said ok, so am I responsible for Canada post strike? This company sucks, the agents have no respect towards a customer. They hang up on you when you demand to speak with a manager. This company is a useless piece of crap. Agents are extremely rude, no respect, no sense of responsibility towards the customers. I would suggest everybody never ever go with this company...
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