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RBC VISA Infinite Avion Consumer Reviews

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(70 reviews)
RBC VISA Infinite Avion
1.8 out of 5 stars:
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Inconsistent agents and supervisors

by Ken Mervin on Jul 24, 2023
2 out of 5 stars

Had to rebook a flight with AC through Avion. I spent an hour on hold. I got an agent who took the information or we thought including our cell number and gave authorization for credit card charges. Then the call terminated. Waited 15 min for a callback.... none... I call Avion, waited 40 min and got another agent who patiently managed to make the booking as the previous agent had done nothing to make the changes .. when we checked our Visa she had made two charges on our card .. that's a problem. Once we completed the transaction .. the supervisor for Avion through the agent said we needed to email her and send the credit card statement. I told her she failed to maintain proper oversight and we're gonna deal with RBC fraud to dispute the charges...

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Travel Nightmare

by Unhappy Sky Tracker on Jun 28, 2023
1 out of 5 stars

I booked a flight through Air Avion and Air Canada made a change to one leg of the flight which affected my connection time. Air Avion would not let me book an earlier flight to remedy the problem. I was locked in and all due to a flight change that was out of my control. Air Canada would not deal with me at all. The charge for changing one leg of the trip via Avion was $8000.00 to which I laughed as I thought it was a joke. It was not. I could have cancelled and rebooked the first class for that price. It’s a terrible service. I’ll get rid of my points and be done with this card.

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Absolutely no customer service

by Peter Iamartino on Dec 21, 2022
1 out of 5 stars

Air Canada stranded me in Toronto on a flight to Nashville, which I booked with Avion.
Air Canada will not refund my money and only got me to Toronto. I spent $1000 of my own money on the hotel, taxi, and food.
RBC will not do anything, and will not even refund my points from Toronto to Nashville and back.
Absolutely no customer service, and no reply, waited for over an hour and a half on the phone and they hung up on me.

GREAT reason NOT to stay with an RBC visa.

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Scotiabank® Gold American Express® Card

Scotiabank® Gold American Express® Card

Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment 

Get this card / Apply online

Avion Took A Step In the Wrong Direction

by Ckabecz on Dec 13, 2022
1.5 out of 5 stars

Please read before you decide to get this credit card. I used to be a huge advocate for Avion and their rewards programs. Now it's a disaster. Avion was great for booking vacations and especially all-inclusive, they had great rates, and you could search all the same destinations as you could on any other travel site. THAT IS NO MORE. Avion decided to use an archaic way of doing things. Now you have to call some random number to book and you can't search for any trips because they don't have a website that searches them for all-inclusive. Instead, you have to call some number and talk to someone who can give you suggestions. Well sorry, Avion but I want to see ALL the options and see pictures and look at reviews. I am canceling my Avion card because of this as it was the only good thing about this card. Avion went from the best travel card to the absolute worst.

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Useless customer service

by TeriM on Dec 7, 2022
1 out of 5 stars

For a travel reward company, one would think they would have processes in place to make changes as quickly and seamlessly as possible. Instead, you’re faced with hours of wait times followed by the same excuses for why things never change from one phone call to the next. So far I have done all the work to get the change I need, I have paid to have the change completed and still, nothing has happened. Once this trip is done I am going to use up the remainder of my points and then quickly cancel my card never to use RBC products again.

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Dispute charges

by mary moynan on Dec 6, 2022
1.3 out of 5 stars

I have waited over 6 hours so far to dispute a charge. There was an initial call approximately 10 days ago, which was 3-4 hours of waiting and I asked for a more direct number to call after the 15-day waiting period was up. It was the wrong number so I spent another 2 hours only to be told I have to call back today. Now it's been 3 hours and holding as I write.
I do not have a day to waste, simply dispute a charge by a disreputable online business.

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Scotia Momentum Visa Infinite Card

Scotia Momentum Visa Infinite Card

Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. 

Get this card / Apply online

Do not book hotels with your points!

by Wendy Blancher on Oct 14, 2022
1 out of 5 stars

We booked a hotel with fairly good reviews through Avion and upon arrival, the hotel was clearly not safe. We stayed 2 nights (late arrival and exhausted the first, and worked on alternate accommodations on the 2nd) and were on hold with the Avion rep for over 2 hours until he eventually said he was "authorized" to phone the hotel to cancel our reservation. This did not happen. We left the next day (the front desk said that the only one who could cancel the reservation was the booking agent - Avion) assuming that the Avion rep had followed through and made the call. Nope. 6 months trying to resolve. I phoned twice to Avion and was sent an email not to contact. Not that I was rude - they just didn't want to have to respond with updates. Finally, got an email saying that no refund would be forthcoming. What??!! From this point on, the message is on repeat. We are sorry... You are a valued customer... We hope we can be of service to you again... Absolute garbage. Will be cutting up this card today.

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BAD CHANGE: RBC Sub-Contracts Work to Expedia Travel Agents

by RyanH on Oct 9, 2022
1 out of 5 stars

I'm guessing RBC had a lot of upset customers after the pandemic cancelled many vacations and has recently sub-contracted all all-inclusive and cruise bookings to Expedia Cruises.

The problem is, the wonderful online booking option they previously had has now been replaced with a new process whereby you have to call/visit an actual travel agent to make your booking. This is bad on so many levels.

For one, before I could book a trip within 30 minutes. Now, it has taken me 1.5 weeks, and still no luck booking a trip. The travel agents don't answer the phone when they get you a quote that you confirm unless they execute right away the price/availability changes. They do not work evenings or weekends. And, when you need help they are generally not available.

I have 4.5 million points ($45k worth), and the only reason I got an RBC visa was for travel. Now that I can't even book a trip, what am I supposed to do? I am beyond frustrated with Expedia Cruises, and no one at RBC is able to help as they just deflect all responsibility to Expedia now.

Apparently, this change is new and just went live a month or two ago, so hopefully, someone at RBC reads this and quickly makes a pivot back to the old online booking software. NO ONE in 2022 should be forced to book a vacation with a travel agent. It is not 1995.

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International airport not on their list

by Candice on Oct 6, 2022
1 out of 5 stars

I tried booking a flight from YHM to YHX. Both these airports are not on the Avion reservation site. It also does not recognize airlines.
Avion claim to fame. Any Flight Anytime... I tried contacting someone. To ask why all they did was transfer me to representatives. Who obviously can not help. They would not provide me with any management numbers that could look into this. Over 2 hours on the phone with no solution! Totally unacceptable!

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Scotia Momentum VISA Infinite Card

Scotia Momentum VISA Infinite Card

Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:

 

  • 4% on eligible recurring bill payments and grocery store purchases
  • 2% on eligible gas station and daily transit purchases
  • 1% cash back on all other eligible everyday purchases
  • Complimentary Concierge Services 24/7 Visa Infinite Dining Series Visa Infinite Music Series Wine Country Wonders Luxury Hotel Privileges
  • Comprehensive Travel Insurance & New Mobile Device Insurance coverage

Get this card / Apply online

TERRIBLE EXPERIENCE

by Peter on Sep 30, 2022
1 out of 5 stars

Each time it is empty promises. The customer service is terrible. Had no option to book but by phone because of airline credits. 2.5 hours on the call to make a simple booking. 2 weeks later my booking doesn't exist. Another hour on the phone. can't wait to cancel my Avion credit card and go to another bank. Would recommend canceling RBC together.

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