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RBC Rewards VISA Consumer Reviews

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(64 reviews)
RBC Rewards VISA
1.6 out of 5 stars:
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Horrible

by Mike55 on Mar 5, 2020
1 out of 5 stars

I hate writing bad reviews but their system is a complete mess. It is easy to book online and granted their backend has improved over the years... But heaven forbid you have to call in to get something changed or fixed... Horrible wait times, completely clueless agents, just a gigantic pain...

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Horrible return policy

by tes on Mar 4, 2020
1 out of 5 stars

They basically have no return policy because it is so useless - can only return if a product in the same condition and within one week of order. Shipping takes 4+ weeks how is that fair? What about if a product wil defective over time? Such a scam and the representatives are extremely unhelpful!

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Inexperienced agents

by rosa on Oct 8, 2019
2 out of 5 stars

I have spent many hours going back and forth to different people over the phone to resolve the issue of not being able to sign into my rewards online. "The system is down and only a few people were affected" is what I was told. It is now going on two weeks. I have over 200,000 points and do not know what to do. I had to book a trip for my son to come home and it took over 45 minutes over the phone with their agent. I have been with Royal bank rewards for over 15 years. My question and frustration is why is this taking so long?

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Scotiabank® Gold American Express® Card

Scotiabank® Gold American Express® Card

Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:

 

  • Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
  • Earn 3 Scotia Rewards points for every $1 you spend at eligible gas stations, daily transit, and select streaming services
  • Earn 1 point for every $1 you spend on all other eligible everyday purchases
  • Complimentary Concierge Services 24/7
  • Comprehensive Travel Insurance coverage with 25 days of travel medical insurance for eligible persons under age 65

Get this card / Apply online

D.Kits

by Bullschnauzer on Sep 19, 2018
1 out of 5 stars

Dear fellow Canadians! Do not waste your time and money! It is not just a scam - it is something you are powerless against. 11 days, 14 contacts, over 9 hours spent on the phone. None of the so-called professionals but realistically ignorant thieves were able to explain why can’t we redeem our points, why does order fail to complete, why they cannot connect to the right person, why do they contradict each other. They will never call you back if promised or interrupted, some of the reps (like W. W. in Northland location) will not be able to speak clearly in English, to understand majority of your statements and will give you 800 number in the end to call, they will keep bouncing you between card services and security office and the online services and each will promise that someone will call you early next week. Nothing! Zero! Plain vacuum! Take your money somewhere else...

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RBC Rewards

by Kris on Aug 23, 2018
2.5 out of 5 stars

I used my points to purchase a product in July. 6 weeks later, I still haven’t received the product but the points have been deducted since the day of purchase. I called the customer service (they responded quickly and the representative was very polite) and said that someone from the RBC Rewards program will call me within the week. No one called back. I called again (this time was a much longer wait and less information was provided by the representative) and I was told that they have returned my points since they couldn’t track the shipment (without informing me). A month and a half of waiting for a product saying that it has been shipped (but apparently they couldn’t track). Said that a representative will follow-up and call but no one did. At least they have good representatives.

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Don’t buy Apple Product here

by Jennifer on Aug 6, 2018
1 out of 5 stars

It’s been three weeks since I used my points to buy an iPad. The points were deducted immediately but no one can tell me where the product is — just that it has not yet been shipped. Customer service is unable to tell me when it will be shipped — if ever! Blames a “third party” reseller that purchases the iPads from Apple. I would never have used my points if I’d known it would have taken this long... and I still have no idea how much longer they will make me wait. EXTREMELY UNPROFESSIONAL.

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Scotia Momentum VISA Infinite Card

Scotia Momentum VISA Infinite Card

Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:

 

  • 4% on eligible recurring bill payments and grocery store purchases
  • 2% on eligible gas station and daily transit purchases
  • 1% cash back on all other eligible everyday purchases
  • Complimentary Concierge Services 24/7 Visa Infinite Dining Series Visa Infinite Music Series Wine Country Wonders Luxury Hotel Privileges
  • Comprehensive Travel Insurance & New Mobile Device Insurance coverage

Get this card / Apply online

Never book an important flight

by uselessRBCrtewards! on Feb 10, 2018
1 out of 5 stars

Hello - this is a RIDICULOUS situation - I cannot speak with anyone - I booked a flight that leaves in 17 hours time and my email says I will get confirmation in 24 hours - I have been calling four hours and am disconnected every time I bought this flight to meet a medical appointment, and you cannot confirm I have the flight - my points have not been deducted so I cannot cancel, RIDICULOUS and PROFESSIONAL. Why have people answering the phone for existing reservations - but no people who can help? They put you through to connections that never answer !

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