RBC Rewards VISA Consumer Reviews

I hate writing bad reviews but their system is a complete mess. It is easy to book online and granted their backend has improved over the years... But heaven forbid you have to call in to get something changed or fixed... Horrible wait times, completely clueless agents, just a gigantic pain...

They basically have no return policy because it is so useless - can only return if a product in the same condition and within one week of order. Shipping takes 4+ weeks how is that fair? What about if a product wil defective over time? Such a scam and the representatives are extremely unhelpful!

Dear fellow Canadians! Do not waste your time and money! It is not just a scam - it is something you are powerless against. 11 days, 14 contacts, over 9 hours spent on the phone. None of the so-called professionals but realistically ignorant thieves were able to explain why can’t we redeem our points, why does order fail to complete, why they cannot connect to the right person, why do they contradict each other. They will never call you back if promised or interrupted, some of the reps (like W. W. in Northland location) will not be able to speak clearly in English, to understand majority of your statements and will give you 800 number in the end to call, they will keep bouncing you between card services and security office and the online services and each will promise that someone will call you early next week. Nothing! Zero! Plain vacuum! Take your money somewhere else...

It’s been three weeks since I used my points to buy an iPad. The points were deducted immediately but no one can tell me where the product is — just that it has not yet been shipped. Customer service is unable to tell me when it will be shipped — if ever! Blames a “third party” reseller that purchases the iPads from Apple. I would never have used my points if I’d known it would have taken this long... and I still have no idea how much longer they will make me wait. EXTREMELY UNPROFESSIONAL.

Hello - this is a RIDICULOUS situation - I cannot speak with anyone - I booked a flight that leaves in 17 hours time and my email says I will get confirmation in 24 hours - I have been calling four hours and am disconnected every time I bought this flight to meet a medical appointment, and you cannot confirm I have the flight - my points have not been deducted so I cannot cancel, RIDICULOUS and PROFESSIONAL. Why have people answering the phone for existing reservations - but no people who can help? They put you through to connections that never answer !