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BMO World Elite MasterCard Consumer Reviews

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(50 reviews)
BMO World Elite MasterCard
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Way too long wait times

by Holly Thomson on Oct 8, 2021
4 out of 5 stars

Got a call that my card was compromised, so I called BMO. Waited 45 minutes on hold, got asked really hard to answer security questions - apparently, I got one wrong or something - as many people would since it’s something many people don’t know off the top of their heads. She told me she couldn’t help me because I failed the security test. That I had to physically go to a branch - because some random hacker on the internet compromised my card or something - something not even my fault. I’m just really annoyed right now so venting. I don’t think they should make the questions so hard to answer without any notice of what they are going to ask. Especially after such a long time on hold.

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