Walmart MASTERCARD Consumer Reviews

Had got this credit card when i came to Canada in 2020. Used it few times. Always paid minimum amount even after not using the card. got interest charge every month. was told there is insurance on my card which i was never told about. never got an email or the statement. Called customer service to cancel the the credit card and asked how I can pay 889 dollars even after not using the card that much. Instead of giving a proper response and completing the conversation they kept on asking me is there anything else. Faked the accent of talking nicely to customer. Will never buy this card again. Worse customer service ever.

No one should apply it anyway. It has the worst security system and the worst customer service. Two years ago I discovered 3 fraudulent transactions. I contacted customer service six times and they kept asking me to contact the store directly or I had to pay. I wrote a letter to complain, and they canceled the bill. One year after canceling the account, I kept receiving email alerts that someone changed my phone number. After the complaint, the matter was processed. Yesterday, someone changed it again.

Customers service does not do what they say. Security department does not function the way it is supposedly have to.
I have been waiting for my card cancelation, refund and new card for over three months. Called them 4 to 5 times, every time promise and issuance is given with no results.
Customers service reps do not have clear English as well.

As the title says, I called Walmart to close my account three times and it’s still not closed. There are fraud charges on the card and they said they can reimburse me for those charges but they can give me a Walmart credit to spend at Walmart. Still to this day, I don’t know if my account is closed and I have no reassurance that no charge will go thru the card. I got two letters in the mail stating that my account is closed but that doesn’t mean anything since every time I call them they keep saying my account is still open even tho there are multiple notes stating that they closed my card.

I tried to cancel my card unsuccessfully for 4 months. I called customer service each month and was told it was my final bill, only to get another one. My last bill included new transactions even though I no longer had the card. I called to inquire and was told I had asked for installments on purchase months previous but I had not. I asked again for the final bill and if they could at least credit me the interest. I was told no and when I asked for a supervisor was told there was none Then the representative hung up on me!

I called in March to close my account and the representative didn't tell me my balance owing. Now it is April and I get a text saying I have a balance owing. I am mad today at the service. What part of cut-off my serviced do you not get?! Obviously, you cut off a service they give you a final bill...

These people have absolutely no respect for their customers.
First of all, I was pressured on signing up because the lady at the cashier wouldn’t shut up and let me leave.
Then I never received the card.
Only for them to call me 3 months later to tell me I have an outstanding balance on a card I never received.
I told them I would pay for the fee and cancel the card they answered they cannot do that because I don’t have a card number to provide them….
I don’t even have the patience to go through this story anymore… Anyway, I spoke to 5 different people none of them had the decency to even apologize for what happened.
I ended up sending them a check which was sent back to me. And now they’re on my back again.
I never had an issue with Walmart cause I was just shopping in and out. But if you’re dealing with them just know none of them care about you, all they want is to figure out a way of making more money out of you. They have ZERO solution to help out clients
One thing is sure for me I am NEVER shopping there again.

Do not. Do not do it. Do not even contemplate it. Got the card, it’s been hacked three times (awful security). The bigger nightmare is trying to close your account. Closed my card (or so I thought) yet another payment magically showed up three months later that I had no clue about. Ended up going to claims and my credit score dropped by 150 points over 2 months. I’ve had a flawless credit score for 12 years. Do not, Do not, Do not.

I got the card back in 2015 and unfortunately had someone close to me use it and max it out without my knowledge. I only ever used this card for emergency purposes only so I only ever paid it when I used it and always tracked how much it was. I found out the card was being used by someone else in 2016 when collections started calling me. I asked if it was possible to do a payment plan, they said no. Knowing it would take some time to pay it, I asked for the card to be cancelled immediately. Fast forward to 2021, I decided to apply for a new credit card through a different company. I was immediately denied. I looked at my credit report and found the card had been marked derogatory. I called to find out why it was like that as it was supposed to be closed in 2016. I have over $300 owing on this card from almost 6 years of fees and interest because the card was not cancelled when I asked for it to be cancelled. They never contacted me to inform me of the outstanding balance.

Twice I have given Walmart M/C a chance and twice they have shown me they do not deserve my business.
First card they cut my $12.000 limit down to $8.000 and said because I wasn't using it I didn't need it. Who are they to decide what I need???
I closed the account about 3 years ago and there was a balance owed to me of about $1.59.
The second card I just got. (Let me say I do not need their card) I called and asked them to put the balance owed to me on the need card. They couldn't do it and said "balance on the first card was zero. I ket that slide. Well done I get a bill pertaining to the first card "cancelled and cut up" that I owe $4.85 for an inactivity fee.
That's it with this store and their cards. These guys are nothing but a "SCAM".
Don't trust them and stick to your cards with respectable Canadian Banks.
Walmart really sucks the bag. Including their stores. Don't waste your money on anything Walmart-related stores or cards.