Walmart MASTERCARD Consumer Reviews

Suggest not to use the Card, a 3rd class company. Spent 2 hours but didn't get solutions. 4 customer care agent pass one after another.

No one should apply it anyway. It has the worst security system and the worst customer service. Two years ago I discovered 3 fraudulent transactions. I contacted customer service six times and they kept asking me to contact the store directly or I had to pay. I wrote a letter to complain, and they canceled the bill. One year after canceling the account, I kept receiving email alerts that someone changed my phone number. After the complaint, the matter was processed. Yesterday, someone changed it again.

I got scammed and charged some amount. Called them 10 times and they keep coming up with excuses not to finish the dispute and give my money back. Every time I call they keep referring me here and there and not accomplishing anything. That's it I'm switching.

Wal-Mart MC sends out the bills to customers on the 5th of every month and charges the interest to your credit card on the 6th of every month(that is only 1 day after a customer receives their monthly bill) so that customers would have to pay more interest without given a chance to make the minimum payment to take down the interest before the interest is posted onto the credit card balance. This is dirty business on Wal-Mart's part. Any other credit gives the customers a chance to make their minimum monthly payment before the due date towards the interest before it the interest is charged onto the current credit card balance, that is what the minimum payment is, it is to pay off the interest and not the principle.

You figure at 20+ percent interest on the Wal-Mart credit card is making enough money without robbing their customers and leaving a bad impression, I don't think I will shop at Wal-Mart as much anymore and I do not recommend their MasterCard. Thanks Wal-Mart for raping your customers!

It is really amazing in 2023 you have such a bad credit card. Very awful webpage, completely unprofessional customer service and bad service.
they do not understand your issue. Every passing phone you to explain and i passed to six people. sometimes you feel you talk with people sitting in other countries like AISA
PLEASE NEVER APPLY FOR THIS MASTERCARD-Walmart is not bad but credit card is 10000 percent bad.

There was some promotional mail regarding earning $25 in rewards after spending $250 in a given date range (Sep to Oct). We spent this $250 as per the terms and conditions and still didn't get the rewards for it.
I called customer care on 11/22/23 at around 4 PM EST and all that she repeated throughout the conversation was "We don't have this offer now. We have different offer now in Nov, 23". She can't talk about the offers that are expired. Then I asked who was going to help in resolving the issue? She was clueless and when I asked her to transfer to manager, she said there was no manager and only she needed to handle this call.
Going to cancel this card, completely useless. Other cards give better rewards.

I've had this credit card for 6 weeks & the system has automatically blocked it twice. It seems that anytime you try to use this outside of an actual Walmart store, it blocks it. And OMG, getting it unblocked is a friggin nightmare with customer service. Be prepared to have to make multiple phone calls & speak to several agents before they are able to figure this out. And then of course, it will block again. I'm done with this ridiculous company. My card is cut up & in the trash can where it belongs.

I had to call Wallmart Mastercard 4 times and was on the phone for almost an hour and a half just to get a new card. I called Walmart Mastercard and asked them to send me a new Mastercard as the chip was not working. They kept sending me to an automated system to change my pin. Each time I called back I explained to them I just needed a new card sent out they said ok and kept transferring me to the automated system to change my pin. I kept asking for a manager and they kept trying to sell me stuff and saying congratulations you qualify for a supplemental card. I kept explaing that I just needed a new card mailed to me but they just couldn't seem to grasp the concept even though whatever country the call center is in spoke good English.
I tried calling Malmart Canada but would just get routed to the out of country call center.
Stay away from Malmart Mastercard and do your research to find a Mastercard company with good reviews and good customer service

Bunch of scammers!
They continue to add an over-limit fee when I'm not over and refuse to waive it.
Worst customer service representatives, they do not actually assist - it's all scripted responses.
HIGH interest rates.
Save yourself the hassle!

Made a purchase and got a refund for overcharging. The refund didn't show on my statement after 6 days. Called Customer Services and was tossed over FIVE agents who could not even see the transaction on their system! At one point, the agent dares to accuse the store has reversed the refund. Enough is enough. I am not going to use a credit card with non-Canadian customer support.