Walmart MASTERCARD Consumer Reviews

I got scammed and charged some amount. Called them 10 times and they keep coming up with excuses not to finish the dispute and give my money back. Every time I call they keep referring me here and there and not accomplishing anything. That's it I'm switching.

Customers service does not do what they say. Security department does not function the way it is supposedly have to.
I have been waiting for my card cancelation, refund and new card for over three months. Called them 4 to 5 times, every time promise and issuance is given with no results.
Customers service reps do not have clear English as well.

Was promised a supervisor will call me back in 24 hours but never did. Called back 2nd time and insist on waiting for the supervisor to answer the phone and I had to wait over 1 hour for someone to answer.
Customer service is so poor.

The worst customer service. I have been calling customer service to help me with my online account for several days now without success. They will tell you that you should expect a call from them but they will never call you back.

1. Got this card for my teenage kid, tried 3 times to activate text alert/notification, NEVER works.
2. Only received a paper statement a couple of times, NEVER received any paper/email again since then.
3. Tried 3 nights to check balance/statement online (Jun 21 - 23) in order to pay, NEVER works.
4. Tried to call customer service (Jun 23) after 10 hours of work but customer care closed, hope to talk to someone as payment is due, pressed lost/stolen dept but then card was blocked automatically without even anyone talked to me (I had and have cards of other banks, never had that happened!). The automated message said someone will call within 24 hours but NOTHING happened ..... To Be Cont'd

I had 4 fraudulent charges; 2 in Feb and 2 in March. I started calling on April 8 to try to get a new card and credits.
Since then, I received 3 identical cards - nothing changed and NOT a new card until the 4th card came at the end of May. I have called 7 times totally more than 5 hours of my time that I cannot get back. To date, I received 1 credit and not for any of the amounts I've been charged.
I've tried to speak with a supervisor or manager or director of the customer service or fraud department and apparently, they don't speak with customers. Still waiting for a callback. The frustration level I am experiencing is beyond acceptable. This was my main card before this and it will no longer be in the future.

I called the first time and was told they would "call back in 5 minutes". Really? I have never seen a company treat their customer like that and on top of that, I never received the call.

After calling 4 times again and having them say the exact same thing but not giving any more information it was until the 5 and 6th call is when I was able to actually have a conversation with the customer representative about why my card was on hold.

This time the representative I had on the phone "Helped"!!! She was able to take the block off from what I was told over the phone but was told to wait 20 min for it to be reset.

I will try it later this week but this should never have happened.

Please be persistent when they tell you they would call back in 5 minutes. Just call back 20-30 minutes after the first call and you will receive a new representative and you will hopefully get one that will help you sort out your issue.

I did an online Walmart order, I shopped at another local store to use the card in person. I received a phone call later that day from their security division. They had put a lock on my card until I fax them more ID for my security... mine or theirs. I told them I have no intention of faxing my personal info anywhere.

I called back and spoke to someone reading talking points. She had no capacity to answer why my card was locked. She told me I had used it correctly but it was locked because... because what? No response. I asked for a supervisor... 24-48 hours wait, so I waited.

72 hours later no supervisor called so I called and cancelled the card after paying off the balance. The agent said he was sorry I was cancelling. I said if you really cared, someone would have called me when I asked.

They let the card go over the limit... then sent me a bill for almost $500 !!! They called my house, my cell phone AND my husband's cell phone about 7 times a day. I paid $300... could barely afford that.... they still keep calling... OMG... absolutely horrible. I can't wait to get rid of this card. Unbelievable

I have had a very unfair and bad experience with them. Once I found the unknown charges in my account, I could not talk to the right person or a supervisor even after being stocked for 85 minutes on the phone. This has happened too many 4 times in a row and they don’t care at all.
Funny thing is that in the beginning, they advised me not to pay the balance and first check the unknown amounts with the vendor. It took me more than two months and still waiting for the vendor but Walmart Mastercard is charging the interest on a monthly basis telling me openly that we don’t care.
Every time they tell me that our supervisor will call you in 24-48 hours but they never do. I know they love to charge me with daily interest.
I am going to close my account with them and advise whoever I know to be careful with them.
Thank God everything is being recorded and they can’t hide it.