Independent Home Insurance Reviews

Intact Insurance Home Insurance Reviews

(10 reviews)
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Category: Call Center
(2.1 out of 5 stars)
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Claim closed w/out my knowledg

 
(1.0 out of 5 stars)
by Unk Feb 20, 2019
...I am so pissed and frustrated with this company. They freaking closed my claim without my approval, I was shocked. I called them and asked for an explanation but the only explanation they had was that's what it shows on the system. I said I want to talk with a person who is handling my claim. He called me and said: oh, since we didn't hear anything from you we thought you don't want to go through with the claim, therefore we closed the claim at the end of December. I was like, seriously, you guys close my claim during the holiday season, it was only month and a half since I made a claim. He asked for more information, which I emailed him after 2 weeks since I had to find all info he asked me to get, I waited for a week for him to respond but there was no response. I called him directly and left a message yet no call from him. A week later emailed him again, still no response... called again 2 more times but he never answers his phone. I called the claim department and the lady who answered said that in their system the person who is handling my claim asked for more info. I said I have already emailed him like 25 days ago and he has not yet responded me back yet, I wanted to ask him what is happening with my claim. Upon that she said: oh, here it says your claim is closed. I was freaking mad, but I calmly said: listen, I already said this before that I never closed my claim. Then she said she will put my claim on alert and put on the system to reopen the claim. Now I don't know when will I get a call from them, but one thing is for sure I am not going to stay with them...
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They are NOT on your side!

 
(1.0 out of 5 stars)
by Thetruth Apr 22, 2018
...We had a cottage fire. Intact did everything they could to lowball us...delay...not answer emails or calls for months...cause traumatic stress...and engaged in bad faith. We found a lawyer and won. Do NOT speak with them on the phone or at one of their 'meetings'...get EVERYTHING in writing. I would give them 0 stars if I could. Their commercials are complete lies...
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Very difficult to deal with.

 
(1.0 out of 5 stars)
by IntactScrewedUs Jan 18, 2018
...We had tenants insurance through Intact. Our basement suite flooded, and Intact was very quick to respond at first. They walked us through every process and packed up our things in a timely matter. HOWEVER, they lost some of our valuables and broke our 55” Samsung smart television upon moving back in. They offered us $500 compensation for the TV which we declined as we just wanted them to replace it. Once we refused to accept the $500, they stopped answering our calls and refused to negotiate. We haven’t heard anything back about our lost and damaged items and every time we try, the person on the other end says “They can’t do anything.” Save yourself the stress and worry and go with an insurance company that actually helps its' customers in times of need...
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Hope you never have a claim

 
(1.0 out of 5 stars)
by caredss Jan 12, 2018
...I have had two dealings with the claims department, first was our whole neighbourhood was flooded, all my neighbours got paid by their insurance but Intact denied my claim. I went to change insurance companies but was denied because I had a recent claim. Even though I did not receive a payout. 7 months ago I had a break in while on holidays. Did my due diligence and made the police report, the list of loss, got all the prices, then they made me do it a second time and have it notarized. In 7 month I have talked to the adjuster twice, she fails to return phone calls or emails. Called and asked for her supervision, left a message for him to no avail. He never returned my call. Sent an email that I was going to make a formal complaint if I did not get a response, a month later still nothing. Called the complaints officer and was told I could not make a formal complaint until I tried to deal with her manager, proved I did that already and then the story changed so I couldn't make a formal complaint until they did an investigation. I have now had to hire a lawyer and still can't get anywhere with these crooks. The law states you have to have insurance but it appears the insurance company doesn't have to follow the laws or pay you for your losses. I have gone as far as sending them a copy of the insurance laws and highlighted the multiple ones they are breaking or bending, they do not care.They hope you will run out of money to fight them and just go away...
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