Independent Home Insurance Reviews

Intact Insurance Home Insurance Reviews

(20 reviews)
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Category: Insurance Rates, Prices
(2.1 out of 5 stars)
Customer Service:
Value for Money:
Claim Experience:

one way relationship

(1.0 out of 5 stars)
by Raptor Jun 13, 2019
...Customers pay premiums for years, one time for a small claim, the insurance company does everything in their power to run you down... Makes you call them, again and again, they make you tired. Intact is the worst company of all. Their rates were a bit lower, but if you have claim you will not recover anything. Shame on them, and shame on me for using them in the past. NEVER AGAIN...
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What happened to integrity

(1.0 out of 5 stars)
by Ripped Dec 10, 2018
...The only ones who benefit from your claims are the insurance companies including Intact. Our insurance will increase 200.00/year for 5 yrs for a vandalism claim. Most insurance executives live like kings...
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Want to feel like a criminal?

(1.0 out of 5 stars)
by Reuben Apr 30, 2018
...I had a claim a few years back. I had a small house fire that turned into a nightmare. Their adjuster accused me of wanting to stay in a hotel because it had a water slide. He also kept suggesting that I was trying to get more back than I lost. At the time I had a newborn child and a toddler, a fire was stressful enough without the stress that Intact added. They immediately raised my insurance premium to try and recuperate their loss. Needless to say, I've switched providers and cut Intact's premium in half with better coverage...
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Intact price increases

(2.0 out of 5 stars)
by John V.O. Aug 09, 2017
...I am headed to my broker's office shortly. Just got our home insurance renewal. They want $3614.00 per year for a home that is worth only $350,000.00. We have never had a claim with them or anyone else for over 30 years. We have bundled coverage with them, (they have our car insurance), which supposedly will make the package cheaper. Our car insurance is another 1500 bucks per year for 3 cars, 2 drivers with totally clean records. We have had our insurance with this broker since they were Robinson Agencies, many years ago, they are now Western Financial Group. We have never had any water or sewer backup in our home, and have owned it as our primary residence for 18 years at this location. So much for customer loyalty on their behalf. I would not recommend Intact insurance for anyone at this point in time. I am skeptical as to whether they will reduce our costs to comparable companies, so I am definitely shopping for another insurance company. I have heard in the past that it is prudent to change insurance companies every few years, as they become complacent with established customers and your rates just keep going up. I am going to ask them when I go in this morning, to give me a quote as though I am a brand new customer. My brother in law in Calgary has a 2 year old house that is worth a lot more than mine pays 1900 per year for his home insurance. Thanks for reading, and I hope it helps someone...
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Never again!

(1.0 out of 5 stars)
by Disgruntled Jul 13, 2017
...I had trees come down on my cottage property.....Intact Insurance did everything possible to give me the least amount of $ and made a promise of not charging me the $1000. deductable because I have never had a claim in 30 years. Then refused. Worst experience ever. I quickly changed companies and saved $300.00...
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Poor CS

(1.0 out of 5 stars)
by Jagger36 May 23, 2017
...I had home insurance with them and they cancelled me so fast when it was time to renew.. i was at one of their offices to pay a claim from them on my deceased mother's file and they never told me about my home insurance being due.. so i missed the deadline.. i received a letter in the mail that they were cancelling my insurance and we had a water issue here in Gatineau where my insurer is located and roads had to be blocked off and i couldn't go to pay my insurance on time so i got penalized for that and now received a registered letter saying they have started to cancel my home insurance.. i find that to be poor customer service at it worst.. The insurance companies claim they have your best interest and they screw you over once they have your money.. CROOKS...
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