RBC Insurance Home Insurance Reviews

Cannot log in to view the document. Call center hours are terrible and when they are open the wait times are hours long. No option for email communication either. Completely dissatisfied do not recommend and likely won't use any other RBC product. Increased my condo insurance rate by 50$ every year with no claims and prompt payments.

This is insanity, not sure if there are 6 people assisting all of Canada or what but a 3-5hour hold time..?

The waiting time to speak to an insurance advisor at RBC Aviva is more than 2.5 hours and they are saying to save more money by buying RBC insurance :) Can you please save my time, my time as a customer has value!
Note to RBC, if you are going to make people wait for 2 hours on hold please don't try to sell us more stuff or hire more staff...

I am switching to another insurance provider due only to the fact that I have to wait for 2 hours to speak to an insurance advisor at RBC Aviva. It’s unfortunate, as I had a good experience with them when I had a claim, but because they won’t hire more people to answer phones, I am switching to another company.

The wait times are in around 2 hours. And then the phone gets disconnected and the wait times are again 2 hours. It is as if the consumer has no other work than to waste 4 hours connecting to an agent. And then too not much is accomplished.

My RBC credit card was cloned and cancelled, so payment to RBC insurance didn't go through. Their response was to cancel my policy because I didn't call RBC insurance to tell them my new RBC credit card. After hours of pleading, they reinstated my policy with the stipulation I pay the full amount upfront. Thousands of dollars later the policy is back in force and upon receiving a renewal letter, I can go back to monthly payments.
I didn't receive any renewal letter and they tried to take out a significantly higher payment than I authorized. It didn't go through so they cancelled my policy and refuse to reinstate it. How do you pay a bill that you didn't get!? Because my policy was cancelled, other insurers are not willing to insure me.
I'm on hold trying to speak with someone and am literally told it'll be 2+ hours on hold before I can speak with someone, while my policy expires in two days.
I want to give this company negative stars. DO NOT DO ANY BUSINESS WITH THEM!!!

-1.5-hour wait on the phone only to hear they will call back..... but never did.
Now waiting on another call with an estimated 1.5-2 hour wait.
-The automated "helper" on the phone kept circling back to the beginning.
No option for a call back so you just have to plug in your phone and wait it out.
- When signing up for the insurance the person was very difficult to understand.
- Note to RBC, if you are going to make people wait for 2 hours on hold please don't try to sell us more stuff, and how expensive can it possibly be to play hold music that isn't full of static?!

Please be aware. RBC cancelled my home insurance without informing me that they cancelled it - no reason was given. Basically, RBC representatives take your money for a couple of months and cancel the account. Beware of false and misleading information. The representatives are unprofessional and have no proper training.

The worst experience I have ever had dealing with a service provider of any sort. Cheaper rates, but you get what you pay for. They need to hire qualified people, assuming most calls are liaising through an overseas call center. It took 3 times before they got my name corrected on my policy - language barrier a probability on their end - policy had to be reissued each time. Then when I canceled I was sent a letter claiming I had outstanding balances and threatened to send to collections; the person I dealt with to cancel told me they would charge my credit card same as I had been doing for 3 years. I received no notice for payment, no communication, until a threatening letter. Top all this off with the ridiculous phone wait times. Be prepared to wait 1-2 hours or longer, even if the estimate tells you 15 minutes. Just awful, many options out there for insurance coverage, this outsourced excuse for a company is not one of them. Thankfully I didn't have to put in a claim.

I tried to sign up for RBC insurance in advance of the closing date on our new home. Filled out the online application only to be told 'something went wrong" and I had to call them. I spoke to someone whose English was poor and was difficult to understand. He asked a number of questions and then the call was lost. He never called back. So, in a moment of poor thinking, I tried again and this time got a more helpful person who spent AN HOUR with us getting all the information. The system was terribly slow and to top it all off, at the end of it all we were REJECTED because the PROPERTY WAS TOO BIG! WHY DID WE HAVE TO WADE THROUGH AN HOUR OF QUESTIONING WHEN THE PROPERTY SIZE WAS ADDRESSED RIGHT IN THE BEGINNING? The program should have flagged this straight away so we didn't have to waste an hour of our lives. We could have been on the phone with someone else. For this reason, I would never recommend RBC Insurance to anyone. Come on RBC, you're better than that.