Independent Home Insurance Reviews

TD Insurance Home Insurance Reviews

(25 reviews)
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Category: Call Center
(1.7 out of 5 stars)
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Very poor custmer service

 
(1.5 out of 5 stars)
by BeDe May 17, 2019
...I am on hold over 1 hour just to make some changes on my policy Just a Canadian company can do such a thing. It is so frustrating...
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45 mins and waiting

 
(1.0 out of 5 stars)
by Lea Apr 17, 2019
...I'm still on hold after 45 minutes. I was just calling to inquire but now I'm considering just to cancel my policy with them. RBC is better when you call them, they offer you an option to stay on the line or they will put you on queue and call you back after a few mins. Not a recommended company. look elsewhere with better service...
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0 stars

 
(1.0 out of 5 stars)
by verymad Feb 22, 2019
...My partner and I were victims of a tornado in the NCR region. This happened in September, and it is now almost March and we still haven't gotten a proper offer for our claim. The guy dealing with us ignored us until December, we called and emailed so many times and he never replied. We then escalated the matter to two of his managers who both ignored us as well. We lost so much stuff in the tornado since our apartment was on the top floor, to the point that I wanted to move away to avoid reliving the experience. We lost in total over 10K worth of things (my partner's hearing aids were lost, my laptop was broken, etc) so when they finally answered us, they told us they could only offer $1500.....My laptop ALONE was worth 2300 (MacBook), and we lost A LOT of stuff, let me tell you. So, we finally got offered someone else to deal with our stuff, who spoke to us ONCE over the phone, and then has been ignoring us for a month. It's been 8 months! We haven't been able to properly afford anything due to this situation. Please avoid TD at all costs, they will dodge you and low ball you...
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Home Insurance Policy

 
(1.0 out of 5 stars)
by Unhappy Customer Feb 20, 2019
...Total disregard for ice buildup inside the interior roof. Waited on the phone 2 hrs, the adjuster came said it's not covered but we have the best policy...
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2 houses, no care from TD

 
(1.5 out of 5 stars)
by Unlucky5 Nov 20, 2018
...I have been banking with TD since the 90's and I have two houses with a mortgage through TD. Being centralized from their bank, I decided to insure both homes with TD Home Insurance. I had an easy claim with a construction company that damaged my house accidentally and said they take full responsibility through our insurance companies. It took over 2 hours to actually get ahold of someone at TD who would talk about the claim (the first person refused to answer any questions and just took my "claim" even though I wasn't sure if I wanted to make one). Finally, I made the claim and my adjuster said they would call me back in a couple days to let me know if the company insurance was going to pay or not. I waited weeks and left a voicemail about everything. Finally, a different follow-up person checked in with me after I have been out of pocket for the whole damage emergency repair bill for nearly a month. She said they would call back in another 10 business days for sure. It's been 10 business days and now two months since the accident, which I had to pay in full and no one has ever called. I'm cancelling both houses this week and going with a company who actually cares about their customers. It is very stressful to not know what is happening and have to spend hours on the phone during a house crisis. Go with someone else if you are reading this...
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2 Hour Wait Times

 
(1.5 out of 5 stars)
by tyler Nov 13, 2018
...My condo was recently flooded (neighbour's fault) and I had tried calling TD Insurance various times throughout the week, each time was a minimum wait of at least an hour. By the third time I called TD, it took just over 2 hours to speak with a representative. This is unacceptable customer service from TD Insurance. Will be changing providers once this is all settled...
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Terrible Insurance

 
(1.0 out of 5 stars)
by Sam Oct 11, 2018
...They will try everything to decline your claims. Poor customer service. You have to wait on the phone for over an hour if you are an existing client while it only takes 5 minutes for the new insurance sales line!!! They just want to sell you insurance with any lies. They are just a big SCAM, avoid them if you can...
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Disappointed

 
(1.0 out of 5 stars)
by Disappointed for sure Aug 18, 2018
...I was feeling disappointed after being told that their loyalty discount disappears after 3 years (after the current year 12% rate increase). Claims-free for 40 years. However, after reading some of the horrible experiences from other customers, I am extremely thankful that I have never had to deal with them on a claim. Not sure if the telephone support people are insurance agents but seem to have limited insurance knowledge regarding what is covered in the policy...
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Horrible customer experience

 
(1.5 out of 5 stars)
by Nazar Oct 16, 2017
...1 hour 6 minutes holding on the line listening to their commercials. Due to their poor customer experience management, they created a problem for me from nothing and made me solve their puzzle by wasting my time and money...
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Had a flood in basement

 
(1.0 out of 5 stars)
by Flood in basement. Jul 25, 2017
...They were so nasty to us and never called us back.After a few days they had part of basement cleaned up and the other part to stay wet ,it created mold.I had to pay a company to clean the mold.Now the clean up company has my contents which they have not cleaned, asked me to pick it up.I would like an account of what the insurance paid them and they will not call me back.What should I do?
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Happy now

 
(5.0 out of 5 stars)
by Happy with TD May 07, 2017
...Our home & auto policies were coming up for renewal, and weren't happy with what we were paying, so we called in to T.D. Insurance and spoke with Hillary from eastern Canada, She was very good at explaining our coverage and what we needed. We ended up saving several hundreds of dollars. She noted that we were claim free for all the years, we had been with them and we were rewarded for that as well. Thank-you Hillary!
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Canadians pay, on average, approximately $20 per month in tenants insurance. Do you rent or plan to rent a property and want to reduce insurance costs? We will help you get a cheap tenant insurance quote today.
 

Poor Customer Experience...

 
(1.0 out of 5 stars)
by RMG Mar 02, 2017
...Online quote system doesn't work properly, chat was useless, and eventually I spoke to live agents who were not helpful at answering questions. If trying to get a quote is this hard, what would it be like if one ever had to make a claim...
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