Independent Home Insurance Reviews

TD Insurance Home Insurance Reviews

(36 reviews)
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Category: Claim Exprerience
(1.6 out of 5 stars)
Customer Service:
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Paying out

 
(1.0 out of 5 stars)
by ArsonCase Feb 05, 2020
...They miscommunicated that we wanted the restoration companies to clean everything, ended up paying over $12,000 out of pocket for the accidental restoration of broken/non-fitting items. Wouldn’t get callbacks for WEEKS, dealt with over 30 people trying to get things fixed or done. Went through three main adjusters, one let go for incompetence, another had a job change in the middle and the last wrote off all usable clothing instead of provided list I made myself of actual losses. I lost all of my sentimental things that were fine due to this with an unreasonable (CRDN) company. DO NOT DEAL WITH THEM. Sold us a policy when I asked for $50,000 EXTRA coverage for jewellery ok top of the $79,000 content, they charged me $200 more (on top of $400, 50% more) and made $50,000 out of $79,000 for jewellery. Lost so much due to this clerical error but they would not take responsibility. After a review of the call, they admitted it was a miscommunication on their end but did not fix it. I called for another quote and they told me the same thing! Tried to sell me the same package with incorrect info! I have recordings of all of the misinformation from CRDN and TD and intend on getting some money back from CRDN. Two companies mistakes I had to pay for. Please do not deal with these guys...
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Basement leak

 
(1.0 out of 5 stars)
by JM Nov 13, 2019
...Would not cover due to outside water coming in through a crack in foundation. After 10 years with TD, it still was refused. Not worth hiring a lawyer or fighting in small claims court. They need to be sued on a class action basis and maybe straighten up...
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Under customer service

 
(1.0 out of 5 stars)
by Button Sep 18, 2019
...We had a claim and we were not being treated fairly thus gave up. Every point raised they said the policy did not cover. It took 10 days to get a copy of the policy to show we were covered for roof water damage. Then we were told to submit a second claim for an additional deductible, we requested a second adjuster and were told there was not an acceptable adjuster in our area. This was for hail damage and they would only consider patches rather than replacement. Our neighbours, who have a different insurance company, are having repairs completed. Found the staff to be junior in status and not willing to provide a service for which we thought we were paying for. This was the first and only claim with TD Insurance over some ten years...
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Terrible service

 
(1.0 out of 5 stars)
by jonny Aug 13, 2019
...I had a flood in my duplex because the main drain got blocked halfway down and my claim has been refused. It can take hours to get a hold of customer service...
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0 stars

 
(1.0 out of 5 stars)
by verymad Feb 22, 2019
...My partner and I were victims of a tornado in the NCR region. This happened in September, and it is now almost March and we still haven't gotten a proper offer for our claim. The guy dealing with us ignored us until December, we called and emailed so many times and he never replied. We then escalated the matter to two of his managers who both ignored us as well. We lost so much stuff in the tornado since our apartment was on the top floor, to the point that I wanted to move away to avoid reliving the experience. We lost in total over 10K worth of things (my partner's hearing aids were lost, my laptop was broken, etc) so when they finally answered us, they told us they could only offer $1500.....My laptop ALONE was worth 2300 (MacBook), and we lost A LOT of stuff, let me tell you. So, we finally got offered someone else to deal with our stuff, who spoke to us ONCE over the phone, and then has been ignoring us for a month. It's been 8 months! We haven't been able to properly afford anything due to this situation. Please avoid TD at all costs, they will dodge you and low ball you...
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Nutcase

 
(1.0 out of 5 stars)
by Roxci Feb 11, 2019
...My neighbour's house burned down and nearly burned my house down. Dealt with an adjuster who told me I should feel bad for my neighbour as they lost their house. She was not at all concerned for me and my family, who had to sleep in a car for a week because they would not find us anywhere to go. I then called her manager to let her know the terrible treatment we received and she didn’t care and she actually YELLED at me. They’re NUTS. I’m still homeless and they’re useless. Don’t buy this insurance...
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2 houses, no care from TD

 
(1.5 out of 5 stars)
by Unlucky5 Nov 20, 2018
...I have been banking with TD since the 90's and I have two houses with a mortgage through TD. Being centralized from their bank, I decided to insure both homes with TD Home Insurance. I had an easy claim with a construction company that damaged my house accidentally and said they take full responsibility through our insurance companies. It took over 2 hours to actually get ahold of someone at TD who would talk about the claim (the first person refused to answer any questions and just took my "claim" even though I wasn't sure if I wanted to make one). Finally, I made the claim and my adjuster said they would call me back in a couple days to let me know if the company insurance was going to pay or not. I waited weeks and left a voicemail about everything. Finally, a different follow-up person checked in with me after I have been out of pocket for the whole damage emergency repair bill for nearly a month. She said they would call back in another 10 business days for sure. It's been 10 business days and now two months since the accident, which I had to pay in full and no one has ever called. I'm cancelling both houses this week and going with a company who actually cares about their customers. It is very stressful to not know what is happening and have to spend hours on the phone during a house crisis. Go with someone else if you are reading this...
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