Independent Home Insurance Reviews

TD Insurance Home Insurance Reviews

(24 reviews)
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Category: Insurance Rates, Prices
(1.7 out of 5 stars)
Customer Service:
Value for Money:
Claim Experience:


(1.0 out of 5 stars)
by Disappointed for sure Aug 18, 2018
...I was feeling disappointed after being told that their loyalty discount disappears after 3 years (after the current year 12% rate increase). Claims-free for 40 years. However, after reading some of the horrible experiences from other customers, I am extremely thankful that I have never had to deal with them on a claim. Not sure if the telephone support people are insurance agents but seem to have limited insurance knowledge regarding what is covered in the policy...
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TD Insurancer

(1.0 out of 5 stars)
by TD Sucks Mar 28, 2018
...They are useless and deliver bad service. Constantly raising rates even between terms. Not happy at all...
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horrible stressful

(1.0 out of 5 stars)
by NovaScotia Feb 14, 2018
...We had a wind and water claim started. We had this open for about a month after calling in and took forever to get someone to come to our home.Adjuster was rude,unorganized never answered phone judged everything as though she was paying out of her own pocket, very cheap outfit! Dropped us at the end said if we didn't come up with money to pay for sheathing and to add over inflated price x2 the price the contractor wanted to put in they would not proceed. We are talking over 6,000 plus 1,000 deductible or pay us out so they could wipe their hands of any liability as they weren't paying .We didn't have that money in the budget and at first were told everything was covered. No we had to take the payout and they automatically deduct the 1,000 deductible and even though they have a quote are going through with a fine comb to trim costs. At the end the million dollar roofer who works for them is making a killing even tried to make private deals and get us to approve work just so he could move on. I offered to purchase the wood to afford the repairs and flat out no was the answer..If you are here looking at reviews take the money and find a small time carpenter or company if not in an emergency like us. What a disaster never again! Run stay far away from this outfit cheap rates but you will pay for it in the end...
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Happy now

(5.0 out of 5 stars)
by Happy with TD May 07, 2017
...Our home & auto policies were coming up for renewal, and weren't happy with what we were paying, so we called in to T.D. Insurance and spoke with Hillary from eastern Canada, She was very good at explaining our coverage and what we needed. We ended up saving several hundreds of dollars. She noted that we were claim free for all the years, we had been with them and we were rewarded for that as well. Thank-you Hillary!
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Incorrect charge prices

(1.0 out of 5 stars)
by Zahid Z Mar 10, 2017
...Called to modify my existing home insurance policy. I was given a quote and a grace period to shop around for a better premium. Shopped around and found it was best to stick with TD. Called back to accept the new premium and was told that the previous quote was incorrect, and was given a much more expensive price, which was not the cheapest I found. Was told that the grace period was over and that the new premium prices were going into effect. Asked what the cancellation fee before the next payment would be, was given a number. Changed insurance providers and when I called back to cancel they tried to charge me over 3 times as much. Overall very frustrating to deal with and phone agents are either incompetent or are lying to you...
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