Independent Home Insurance Reviews

TD Insurance Home Insurance Reviews

(14 reviews)
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Category: Roof
(1.6 out of 5 stars)
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Under customer service

 
(1.0 out of 5 stars)
by Button Sep 18, 2019
...We had a claim and we were not being treated fairly thus gave up. Every point raised they said the policy did not cover. It took 10 days to get a copy of the policy to show we were covered for roof water damage. Then we were told to submit a second claim for an additional deductible, we requested a second adjuster and were told there was not an acceptable adjuster in our area. This was for hail damage and they would only consider patches rather than replacement. Our neighbours, who have a different insurance company, are having repairs completed. Found the staff to be junior in status and not willing to provide a service for which we thought we were paying for. This was the first and only claim with TD Insurance over some ten years...
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0 stars

 
(1.0 out of 5 stars)
by verymad Feb 22, 2019
...My partner and I were victims of a tornado in the NCR region. This happened in September, and it is now almost March and we still haven't gotten a proper offer for our claim. The guy dealing with us ignored us until December, we called and emailed so many times and he never replied. We then escalated the matter to two of his managers who both ignored us as well. We lost so much stuff in the tornado since our apartment was on the top floor, to the point that I wanted to move away to avoid reliving the experience. We lost in total over 10K worth of things (my partner's hearing aids were lost, my laptop was broken, etc) so when they finally answered us, they told us they could only offer $1500.....My laptop ALONE was worth 2300 (MacBook), and we lost A LOT of stuff, let me tell you. So, we finally got offered someone else to deal with our stuff, who spoke to us ONCE over the phone, and then has been ignoring us for a month. It's been 8 months! We haven't been able to properly afford anything due to this situation. Please avoid TD at all costs, they will dodge you and low ball you...
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WORST TD Insurance EVER!!

 
(1.0 out of 5 stars)
by ljmayer Nov 01, 2018
...We have been a loyal customer with TD Insurance for approx. 14 years, house, vehicles etc. They have the nerve after 14 years to "DEMAND" that we install a new eavestrough on our house and they only give us 2 months to do it and it's smack dab in the middle of winter when there is 4ft of snow, ice and it's -20 temperatures. Not to mention it was over the Dec/Jan months when they demanded it be done and show the proof of a reputable company. We have NEVER made any house claims and we have NEVER missed payments on anything. I cannot tell you how ANGRY I am with them. And their letters always say "we're here to help" "you are important to us". What a load of CRAP! If this is how they treat a long time loyal customer... STAY AWAY !! And if the Rating was negative, I'd give them a minus 1000...
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