Independent Home Insurance Reviews

Cooperators Home Insurance Reviews

(10 reviews)
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Category: Call Center
(2.3 out of 5 stars)
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Terrible Customer Service

 
(1.0 out of 5 stars)
by John Jun 01, 2020
...I've been a customer for 20+ years and had both auto and home insurance with them. I called from my home phone to see what they could do for pricing as I have found better elsewhere. I was on the phone for 3+ hours waiting, took a shot and decided to call from my cell phone got an agent 15 minutes later whilst still waiting on my home phone. They were unable or unwilling to give me better pricing. Therefore I kindly cancelled and then told them about my phone debacle so that they would know. The only answer I got was "maybe because your home phone was in our system". Anyway, better options out there for CHEAPER and with RELIABLE service...
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Did you know that Ontarians pay, on average, $47/month in homeowners insurance? Looking to change your home insurance or simply want ensure that you do not overpay? Our home insurance quotes are among the most competitive.
 

Brock S Co-operators

 
(1.0 out of 5 stars)
by SPECIALISTDR Aug 02, 2018
...This branch of Co-operators is horrible. They do not return phone calls - even when urgent (despite the fact that their answering machines say they will get back to you by the end of the business day) - they do not communicate effectively. In fact, they did not answer when they were expecting my call until I blocked my number! When I did call, they said my agent was not in that day and yet I could hear his voice in the background!!! They cancel policies without warning (they claim to have sent a registered letter but when I asked them to show that it had been delivered they could not). Just to put this review into perspective, I decided to go with Co-operators because my sister-in-law's father was the president of the company at the time, so I was a loyal customer for over 20 years. I was absolutely shocked at the way I was treated/ignored. I am a professional in an advanced area that understands customer service. The lack of compassion and empathy displayed by everyone at this office was disgusting!...
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