Independent Home Insurance Reviews

Cooperators Home Insurance Reviews

(40 reviews)
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Category: Claim Exprerience
(2.3 out of 5 stars)
Customer Service:
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Would give a negative score

 
(1.0 out of 5 stars)
by GailD Jun 09, 2020
...My father's roof started leaking the day after Mom passed away. Cooperators sent 4 guys out to look at it a few days later. He got a call from a lady saying the damage to the roof was covered. Four weeks after, with no calls and no answered calls he paid someone to do his roof because he didn't want further damage done. Finally got hold of someone who told him that now they would have to send out "real roofers" to see if the roof would be covered under insurance. So the 4 guys who were there taking pictures and were going to be the ones doing the roof are not real roofers?! This has been a nightmare for him. He probably won't hear from them again until he gets a lawyer. Stay away from this company!!! Your insurance policy isn't worth the paper it's written on!!!
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Fast Efficient Service

 
(5.0 out of 5 stars)
by Renny Feb 12, 2020
...I had a flood this year and from start, to finish I had a good experience. My contact at the Cobourg office has left but the new guy gave me the 'major incident' number and from that person who first opened the file to the Major Events Claims Representative. I was treated with concern and care. I had people coming to the house to start with the cleanup and restoration the very day I called. The representative was extremely responsive - always returning my call or emails quickly to explain the next steps and where things stood. I can't say enough good things about the team...
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Terrible Company!

 
(1.0 out of 5 stars)
by peter Oct 07, 2019
...They make it sound like they would take care of you but all they want is your money. The salesman makes it sound like Co-operators is the best in the world but do not be deceived. My townhouse was flooded twice in the same year by the people upstairs. Even though it was the tenants who lived upstair's fault, they will push the payments on you and make up a story that you have to pay first and that they don't go after the other tenant's insurance even though it was their fault. Then on top of that, they said when you renew your insurance, your insurance might just go up a bit. When it was time for renewing insurance, they dropped me and said they could no longer cover my insurance and told me to go look somewhere else. Poor customer service with a lot of attitudes. Never have I been angrier in my life. Was cheated by these joke. You will regret going with these fools...
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Passive/aggressive attitude

 
(1.0 out of 5 stars)
by Mark99 Aug 06, 2019
...I am going through a claim for damages incurred in a rental property. This is the first claim ever after 15+ years of having all my insurance needs done through Cooperators. I am sorry to say that this has been a very poor experience, with an aggressive adjuster making every bit difficult for me. Having been caught to enforce an eviction notice, Cooperators has added to my anxiety and difficulty of dealing with this situation. I will be switching my cars, home and rental properties away from them even if I have to pay more at my renewal...
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Claim Paid Out in 3 weeks

 
(5.0 out of 5 stars)
by EdmNic Jul 31, 2019
...I switched to Co-operators and 3 months later our cars and house were broken into. We had an adjuster within 48 hours and were paid out our claim for everything withing 3 weeks - depending on how fast I got the information back. The process was easy fast, and because of the claims forgiveness, our rates didn't go up. Super happy with the service and claim experience...
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I don’t recommend Cooperators

 
(1.0 out of 5 stars)
by Jeff c Jun 02, 2019
...We had a basement flood caused by a blocked drain in our walkout. Cooperators sent their contracted investigator out. He assured us the damage would be covered. Talked to someone near Ottawa who denied our claim and became rude and argumentative when I questioned him on his decision. Extremely poor customer service. It took him almost 4 days to deny our claim. If I hadn’t done the tear out of all my carpet, under padding, trim and 1 ft of drywall myself it would have sat their collecting mould for those 4 days. After being denied I found out it still counts as a claim because I notified them and they sent out an investigator to do a report. So frustrating. Cooperators is awful...
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Terrible coverage

 
(1.0 out of 5 stars)
by balog May 21, 2019
...Very pleasant folks, but I was very disappointed with the coverage. (or lack of) on water damage in my basement. The entire policy is rigged in their favour with a lot of covering disclaimers so that they don't have to pay. I have been a loyal customer with Aaron Cronk in Oakville for many years but will not be dealing with them again...
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Overall pretty good

 
(4.0 out of 5 stars)
by BLS Apr 16, 2019
...Unfortunately, I have had several claims with the Cooperators. I have a condo and have had three very unfortunate water accidents in 13 yrs. The first two claims I had with the Cooperators, I would give them 6 stars out of 5 if I could. The adjusters were very polite and kind, very respectful and professional. Returned calls and emails promptly. Amazing... an A+. This time around, I have a claim still in the works, the original adjuster I spoke with was very polite and professional. Wonderful! However, the adjuster that was assigned to my case gets a C-. He doesn't return emails and seems mediocre and uninterested. Of course, my premiums and deductibles have increased, but that is the way of insurance... If it wasn't for the mediocre experience with them this time I would have to give the Cooperators a 5-star rating and would encourage others to give them a try. Thank you...
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Making a claim

 
(2.5 out of 5 stars)
by Phyllis May 16, 2018
...We have house insurance with Cooperators. We had very bad weather one day. Wind and rain in Windsor, ON. We woke up to our main floor family room with the floor flooded. We had never experienced this. We purchased the house 6 years ago. It ended up being a leak in the roof. We had no visible way of knowing this until the floor flooded and we exposed the wall. We made the claim and it was denied because of a seeping water clause. You pay so much money every month on time. You get insurance thinking they have our back. There always seems that they can deny you with the fine print. It's very upsetting. Why do you have insurance I wonder sometimes...
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Home insurance

 
(1.5 out of 5 stars)
by Fort mac May 13, 2018
...Had a claim for smoke and appliance damage in the Fort McMurray fire and they said my insurance wouldn't go up much but it nearly doubled from 3000 to 5700, what a joke of a company...
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