Independent Home Insurance Reviews

Cooperators Home Insurance Reviews

(53 reviews)
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Category: Customer Service
(2.3 out of 5 stars)
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Terrible service

 
(1.0 out of 5 stars)
by John Aug 15, 2019
...I called to inquire 3x times now about home insurance quote. Customer service was garbage, was not provided with a quote at all...insurance itself is a scam...
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Passive/aggressive attitude

 
(1.0 out of 5 stars)
by Mark99 Aug 06, 2019
...I am going through a claim for damages incurred in a rental property. This is the first claim ever after 15+ years of having all my insurance needs done through Cooperators. I am sorry to say that this has been a very poor experience, with an aggressive adjuster making every bit difficult for me. Having been caught to enforce an eviction notice, Cooperators has added to my anxiety and difficulty of dealing with this situation. I will be switching my cars, home and rental properties away from them even if I have to pay more at my renewal...
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Great service

 
(4.5 out of 5 stars)
by leila Aug 01, 2019
...I am a newcomer in BC and have been very pleased with their service. I was provided with the best possible offer of Cooperators tenant insurance, they are excellent and very helpful. I would recommend to others...
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Did you know that Ontarians pay, on average, $47/month in homeowners insurance? Looking to change your home insurance or simply want ensure that you do not overpay? Our home insurance quotes are among the most competitive.
 

Claim Paid Out in 3 weeks

 
(5.0 out of 5 stars)
by EdmNic Jul 31, 2019
...I switched to Co-operators and 3 months later our cars and house were broken into. We had an adjuster within 48 hours and were paid out our claim for everything withing 3 weeks - depending on how fast I got the information back. The process was easy fast, and because of the claims forgiveness, our rates didn't go up. Super happy with the service and claim experience...
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Premiums doubled

 
(1.0 out of 5 stars)
by MG Jun 20, 2019
...After 25 years using Co-Operators as our home insurer, our premiums doubled because they decided to add mandatory coverage that we did not need. When we called to ask why and indicated that we were thinking of cancelling, we were not told that we would be charged a cancellation premium if we didn't cancel by a certain date. It took about 4 phone calls, always with different people, to finally get a complete explanation for why we were being charged a penalty to cancel. I expect better service after 25 claims free years. We've moved on to a new insurer that does not lump all home owners into the same risk category, even when it is not appropriate...
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Are you a condo unit tenant? Remember that neither your condominium corporations' policy nor your landlord's insurance policy protects you as a tenant (3rd part liability, contents, etc.). If you do not have your own insurance policy, get your condominium insurance quote today.
 

I don’t recommend Cooperators

 
(1.0 out of 5 stars)
by Jeff c Jun 02, 2019
...We had a basement flood caused by a blocked drain in our walkout. Cooperators sent their contracted investigator out. He assured us the damage would be covered. Talked to someone near Ottawa who denied our claim and became rude and argumentative when I questioned him on his decision. Extremely poor customer service. It took him almost 4 days to deny our claim. If I hadn’t done the tear out of all my carpet, under padding, trim and 1 ft of drywall myself it would have sat their collecting mould for those 4 days. After being denied I found out it still counts as a claim because I notified them and they sent out an investigator to do a report. So frustrating. Cooperators is awful...
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Overall pretty good

 
(4.0 out of 5 stars)
by BLS Apr 16, 2019
...Unfortunately, I have had several claims with the Cooperators. I have a condo and have had three very unfortunate water accidents in 13 yrs. The first two claims I had with the Cooperators, I would give them 6 stars out of 5 if I could. The adjusters were very polite and kind, very respectful and professional. Returned calls and emails promptly. Amazing... an A+. This time around, I have a claim still in the works, the original adjuster I spoke with was very polite and professional. Wonderful! However, the adjuster that was assigned to my case gets a C-. He doesn't return emails and seems mediocre and uninterested. Of course, my premiums and deductibles have increased, but that is the way of insurance... If it wasn't for the mediocre experience with them this time I would have to give the Cooperators a 5-star rating and would encourage others to give them a try. Thank you...
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Canadians pay, on average, approximately $20 per month in tenants insurance. Do you rent or plan to rent a property and want to reduce insurance costs? We will help you get a cheap tenant insurance quote today.
 

IGNORANT AGENT

 
(1.0 out of 5 stars)
by PISSED Mar 12, 2019
...Went in to get a quote on a house I inherited. It was previously insured by this company for 40 years and has a current policy. Wanted to get a quote to change insurance to my name... sales rep refused to give me a quote. She said I was not going to be living there... WHO IS SHE TO TELL ME WHERE I WILL BE LIVING ...WHAT DOES SHE KNOW THAT I DON'T?...
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high rates, low coverage

 
(1.0 out of 5 stars)
by Unhappy Feb 12, 2019
...Horrible, overpriced, less coverage, no responsibility to clients and they have zero accountability. According to the women I talked to at Co-operators head office, she is the only one you can speak to, I caught her in numerous lies and she was rude...
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Worst Insurance CO-OPERATORS

 
(1.0 out of 5 stars)
by Client from Ottawa Dec 06, 2018
...We were customers of Co-operators for over 10 yrs. Recently, we cancelled our home and auto insurance with them. Even though they sent an email that they cancelled the policy, they kept on automatic deduction from our account. When we try to deal with it, the people there were very rude and would not admit that they have made a mistake. The Insurance Agent hung up the call when I tried to explain the error. They are nasty and just a bunch of thieves. Please think twice before dealing with the CO-OPERATORS. Don't waste your hard-earned money...
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Scarborough office

 
(1.0 out of 5 stars)
by Single mother of 3 Oct 15, 2018
...Scarborough Cooperators - worst experience with a company ever. The original broker was a lovely man. The new broker took over, who does not return calls and ignores clients even when issues are urgent. He does not have any idea what policies I held with his office and actually told me I didn’t have any when there are 2 life insurance policies, medical insurance and a home owner’s policy in addition to there being a renter’s policy - at least there was supposed to be one. He actually cancelled my renter’s insurance without any notification and I didn’t find out until 10 months later when I contacted him about a claim. This despite the fact that his office was also covering a vacant home insurance policy and they had been in communication with me more than a dozen times about it and were aware the house was still undergoing repairs/renovations. Initially, he said he would take care of the problem as I had never cancelled the policy myself - but then he never responded and would not return phone calls. Absolutely horrible experience during a very stressful time. Do not go with this broker...
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Are you a condo unit tenant? Remember that neither your condominium corporations' policy nor your landlord's insurance policy protects you as a tenant (3rd part liability, contents, etc.). If you do not have your own insurance policy, get your condominium insurance quote today.
 

Whitby cooperators disappoints

 
(1.0 out of 5 stars)
by MiAjaxRes Oct 05, 2018
...We have been with Cooperators for 20 years. Earlier this year the agent left the office and no notifications were sent out. We only found out when we called to make a change in our home insurance. We left a message to be contacted with the new agent's name. One month later no contact nor call back. Was told that the office was "understaffed" and a replacing agent not been found yet. Needless to say, I will be taking my business somewhere else...
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Brock S Co-operators

 
(1.0 out of 5 stars)
by SPECIALISTDR Aug 02, 2018
...This branch of Co-operators is horrible. They do not return phone calls - even when urgent (despite the fact that their answering machines say they will get back to you by the end of the business day) - they do not communicate effectively. In fact, they did not answer when they were expecting my call until I blocked my number! When I did call, they said my agent was not in that day and yet I could hear his voice in the background!!! They cancel policies without warning (they claim to have sent a registered letter but when I asked them to show that it had been delivered they could not). Just to put this review into perspective, I decided to go with Co-operators because my sister-in-law's father was the president of the company at the time, so I was a loyal customer for over 20 years. I was absolutely shocked at the way I was treated/ignored. I am a professional in an advanced area that understands customer service. The lack of compassion and empathy displayed by everyone at this office was disgusting!...
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Looking to save on home insurance? Get our cheap home insurance quote and start saving on home insurance! You will be surprised by how much you can save while getting more extensive coverage.
 

Completely Incompetent!

 
(1.0 out of 5 stars)
by Still fighting for my repairs Apr 17, 2018
...I have been insured with the Co-operators for 5 years now and in 2017 I had to claim twice for water damage due to negligence from another unit in my building. Everything is fine when all you do is pay your yearly fee, but as soon as you need to make a claim, nobody will return a call or email, you essentially don't exist. Excuses upon excuses, lies, lack of communication, and "preferred vendors" are a complete joke! My repairs should have been limited to new bathroom and bedroom flooring, a small amount of drywall, and paint... I am now heading into the 1-year mark and I'm still fighting tooth and nail to have my repairs completed. Something so simple as using COMPETENT tradespeople seems foreign to them. I am on my 6th adjuster as all the ones before were unable to meet the requirement of DOING THEIR JOB, so I would be given a new adjuster when I complained up the ladder. Even trying to speak to a supervisor or manager is next to impossible. Word to the wise, stay FAR FAR AWAY from using this company. You and your home mean nothing to them but a paycheque, and once you require their services, they will try to deny everything, if you can even get a response back from them at all. The worst customer service I have experienced in my entire life, and I have been forced to re-insure with them as no other company will touch me with two open claims. Thanks for nothing Co-operators, you have been less than stellar and definitely do not live up to your name!...
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Worst experience hands down!

 
(2.0 out of 5 stars)
by Grumpy Mar 01, 2018
...The local office in Clarenville NL is just plain incompetent! I have reached out the office for over a month now to renew home insurance that was due on February 15, 2018. Now it's March 1st and they still haven't got their act together. Just today received registered mail stating my policy would be cancelled in 15 days. I have already made the first monthly payment but somehow they seem to have misplaced it... Trying to reach anyone at the Clarenville office is near impossible and when you do, they never have any answers... keep putting you off. I am at my wit's end. Never again will I get insurance with the Cooperators!...
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Did you know that Ontarians pay, on average, $47/month in homeowners insurance? Looking to change your home insurance or simply want ensure that you do not overpay? Our home insurance quotes are among the most competitive.
 

Robbed then dumped..

 
(1.0 out of 5 stars)
by Shocked Feb 06, 2018
...STAY FAR AWAY FROM CO-OPERATORS INSURANCE! We paid our insurance to Co-operators for at least 10 years, they were happy to take our money. When inquired into fixing our deck that was damaged by weather they sent us a notice that our insurance will be cancelled in 15 days. Why are we paying for insurance if a company can give us the boot come claim time? Their reasoning, we phoned twice asking for coverage which means the condition of our premises is a risk. The house is in perfect condition and it's a DECK! How can the number of phone calls we make to them determine the condition of our home?! What we paid them FAR EXCEEDS the cost of replacing a deck. Save yourself the heartache and money....go with another provider!...
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Water leak

 
(3.0 out of 5 stars)
by Playdough Jan 25, 2018
...I have my home,car and motorcycle insurance with cooperator for many year now. I when with this company because I'm offered a discount with them through my work. Witch I don't think is much of a discount in my apinion. I had a leak around my chimney and water leaked on to my tv witch I purchased for $1500. I only got to enjoy it for eleven day and by the time I notice the leak it was to late. I decided to make a claim. I figured why not that's why I pay for home insurance. After speaking to them and sending them picture. It didn't take them long to deny my claim I was told this kind of leak is not covered. I was disappointed with them. I've never made a claim before and aways paid on time. Its real amazing to me how insurance company's can do this to hard working people. I will be looking for a different company as soon as my policy is up. I will not be loyal to any of these companies anymore. I will shop around every few years to get the best rates possible...
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Canadians pay, on average, approximately $20 per month in tenants insurance. Do you rent or plan to rent a property and want to reduce insurance costs? We will help you get a cheap tenant insurance quote today.
 

Too hard to deal with

 
(1.0 out of 5 stars)
by Leithann Jan 02, 2018
...Had a break-in up north in the early spring. We had theft coverage but it took three phone calls for someone to actually discover that. When they finally did admit we had theft insurance their excuse for not checking with the other calls was that most clients don't have on cottage property and the customer service agent I spoke to was new. We have never made a claim in 40 plus years but when we tried we were discouraged from making the claim. The reasoning: do we know what it will do to our premiums and how much they will increase and for how long?... We ended up NOT making a claim. After the cottage was sold I wanted to cancel the coverage on it and our home as I did not like the way I was treated. Even that was a problem, cancelling the cottage insurance was easy as we were selling but cancelling the house insurance... I told them the date I wanted it cancelled and the sales rep was trying to convince me to keep it until I had set up the new insurance. When I assured her I would not be without house insurance between her policy and the new one starting she still tried to keep me. It was like she did not trust me with my own insurance needs...
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Poor customer service

 
(1.0 out of 5 stars)
by yacuchaj Nov 07, 2017
...I spoke with them over the phone to cancel our insurance, 2 months later they send us a letter saying we owe them a $50 cancellation fee, saying my phone conversation with one of their reps, wasn't on file. Definitely would not recommend going with them, there are better rates out there with other insurance companies who won't gouge you when you cancel your plan...
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Households in Alberta pay, on average, approximately $60/month in homeowners’ insurance costs. We can help to push these costs even further down. Get a house insurance quote today to start saving today. Rates start at $20/month.
 

Client for years

 
(5.0 out of 5 stars)
by James W. Nov 04, 2017
...30 plus years with the company. Had a few bumps in the road. Last 3 years have been amazing at the Whitby ON agency. The agent who took over has provided us with the most amazing service year after year. Always calls back when he says he will. Thoroughly explains everything about our policy renewals, even how the increases were calculated. I honestly know more about insurance since he became our agent. I can’t speak for all the other locations but if you’re in Ontario, you want Chazz Okparanta to be your agent. This young man is the best they got...
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Cooperators = Crooks

 
(1.0 out of 5 stars)
by Robert J. Sep 20, 2017
...I insured my home with Cooperators for 13 years because I had my auto insurance with them. Twice I had damage to my home that was caused by extreme weather, it should have been covered by my policy, but both times an adjuster was sent, my premises evaluated and photographed and then my claims denied. I then had to pay out of pocket for serious repairs, not knowing where to go I asked the Cooperators adjuster for a recommendation. I contacted the recommended contractor and ended up with poor workmanship, unresolved problem and a large bill. If you enjoy paying inflated rates and receiving no claims support, this is the company for you! Just be aware that when you find a better price elsewhere that gives better coverage, Cooperators will penalize you heavily financially for leaving anytime that is not in your renewal month. I recommend you go anywhere else...
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Looking to save on home insurance? Get our cheap home insurance quote and start saving on home insurance! You will be surprised by how much you can save while getting more extensive coverage.
 

Cooperators has been awful.

 
(1.0 out of 5 stars)
by papayapearls Aug 31, 2017
...Dealing with this company has become the absolute worst experience of our lives. They have stonewalled my parents on a home insurance claim for over a year now. And now, the damage to the home has gotten so bad that an engineer, we had to hire, because co-operators refused to do so, has determined the home is too dangerous to live in. And co-operators is even refusing to pay for my 88 and 86 year-old parents to relocate. They are being forced to re-locate without even knowing how long they have to relocate and at great expense, while trying to cope with the fact their insurance company has totally abandoned them, their home is cracking apart, and their health is failing. The lack of empathy or care from cooperators is exponentially unforgivable. Save yourselves from this kind of horrific treatment. Do not purchase any insurance product from this company!
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Huge Rate Increases!

 
(2.0 out of 5 stars)
by Nick Aug 01, 2017
...After only 1 year of being with Cooperators, they increased my premium by 15%! Did my home increase in value? No. Did I add features or reduce my deductible? No. I did lose my 5% "new signing discount" so that leaves 10% less. After calling Cooperators they claim it's because of "all these new features that you're getting." More likely, it's because you brought me in at a low rate and will continue to increase my annual premium by 10%. Could you imagine if public insurance/utilities did this?
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Did you know that Ontarians pay, on average, $47/month in homeowners insurance? Looking to change your home insurance or simply want ensure that you do not overpay? Our home insurance quotes are among the most competitive.