Independent Home Insurance Reviews

Cooperators Home Insurance Reviews

(4 reviews)
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Category: Roof
(2.3 out of 5 stars)
Customer Service:
Value for Money:
Claim Experience:

Would give a negative score

(1.0 out of 5 stars)
by GailD Jun 09, 2020
...My father's roof started leaking the day after Mom passed away. Cooperators sent 4 guys out to look at it a few days later. He got a call from a lady saying the damage to the roof was covered. Four weeks after, with no calls and no answered calls he paid someone to do his roof because he didn't want further damage done. Finally got hold of someone who told him that now they would have to send out "real roofers" to see if the roof would be covered under insurance. So the 4 guys who were there taking pictures and were going to be the ones doing the roof are not real roofers?! This has been a nightmare for him. He probably won't hear from them again until he gets a lawyer. Stay away from this company!!! Your insurance policy isn't worth the paper it's written on!!!
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Making a claim

(2.5 out of 5 stars)
by Phyllis May 16, 2018
...We have house insurance with Cooperators. We had very bad weather one day. Wind and rain in Windsor, ON. We woke up to our main floor family room with the floor flooded. We had never experienced this. We purchased the house 6 years ago. It ended up being a leak in the roof. We had no visible way of knowing this until the floor flooded and we exposed the wall. We made the claim and it was denied because of a seeping water clause. You pay so much money every month on time. You get insurance thinking they have our back. There always seems that they can deny you with the fine print. It's very upsetting. Why do you have insurance I wonder sometimes...
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