Life Insurance Reviews

Industrial Alliance Life Insurance Reviews

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(29 reviews)
Industrial Alliance
1.8 out of 5 stars:
Customer service:
Value for Money:
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Worse and worse

by lara on Apr 11, 2019
1 out of 5 stars

They opened a policy against my will. The worst company and service. One day I called Industrial Alliance for a submission, needed information to compare prices. Then, they sent by mail a contract without my interest. I did not sign the contract, they still charged me 60$ and sent my file to the recovery agency. Now I have a bad history.

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Very bad customer service.

by Selby on Feb 23, 2018
1 out of 5 stars

I'm a client on the investment side. I called several times and they keep on passing me to another staff. Finally, a staff in Alberta took my call and the staff did not help and was rude and unprofessional. I told him that I will tell the manager about his attitude and he said: "Go on, I do not care if you tell the manager...". He sounds like he is so close to the manager that he will not get reprimanded. Finally, I took out my investments there! Well, I was not alone, frustrated co-workers of mine also took out their money because of the poor client service.

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assurance vie longue durée

by Civi on Oct 13, 2017
1 out of 5 stars

Je suis sur l'invalidité depuis environ 3 ans et j'ai tellement de problèmes à avoir mes chèques que ce n'est même pas drôle. Donc, si vous pensez prendre une assurance invalidité, surtout pas avec l'industriel alliance, aucune compassion pour les gens qui sont malades.

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Mauvais service et produit

by Dave Chagnon on Sep 12, 2017
2 out of 5 stars

J'ai récamment eu a changer de compagnie d'assurance vie. Durant 5 ans, ma femme et moi avions pris une police chez Industrielle Alliance. Le conseiller, lors de la vente, était courtois. Après la vente, il appelait tous les 1-2 mois pour revoir notre dossier et nous proposer d'autres services (placements et autres). Un peu harcelant, mais je peux vivre avec.

Dernièrement, un ami a moi deviens lui aussi courtier d'assurance et sa femme travaille comme courtier d'investissement. J'ai donc demandé une soumission d'assurances et un plan d'investissement qui s'est avéré très intéressant, plan auquel j'ai souscris. Aussitôt que mon courtier IA a appris la nouvelle, appel sur appel, sur appel... À toutes les conversations, son ton devenais agressif et très inapproprié envers ma femme, au point ou j'ai dut m'en mêler pour qu'il arrête de traiter ma femme d'infidèle et d'irrespectueuse de son travail (et je reprend ses thermes...).

Je ne reviendrai plus chez IA pour aucun produit. Je l'ai appris à la dure, je ne referai plus la même erreur, et je ne recommenderai plus cet assureur.

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Cheap customer service

by unsatisfied on May 3, 2017
1 out of 5 stars

Once I talked to their customer service I decided to pull all my plans out. Customer Service is the front line of a company and 5 min into my conversation with their service rep. who had terrible service manner and no idea how to answer my questions it made me realize this company will let me hanging off the cliff when it is time for a claim.

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