Life Insurance Reviews

Industrial Alliance Life Insurance Reviews

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(29 reviews)
Industrial Alliance
1.8 out of 5 stars:
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Nothing but headaches!

by Buen Kenneth Cruz on Mar 1, 2021
1 out of 5 stars

I submitted a claim last Aug 2020, they asked for additional documents which i submitted and were also submitted by our health care provided. They received all of the needed documents by November of 2020. I call them regularly for updates and all they say that it's still in review. How can they claim that they're a big company if they can't process claims quickly? They don't even direct your call to the correct department. They kept transferring and when you get a hold of someone they just apologize. I was promised that an analyst would call me but no one did. They have no problem collecting payments from my family but they certainly are giving us a hard time when it comes to claims. I hope the media exposes what kind of business they are conducting.

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Worst insurance company ever

by HE on Oct 27, 2020
1 out of 5 stars

Worst insurance company ever. Won't pick up the phone, will not reply to your emails. Delays in processing requests. I still cannot figure out why my employer (One of the health networks in Ontario) decided to go with this company. Health sector employees should be treated better than this.

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Nurse lied on report

by IAsux on Nov 19, 2019
1 out of 5 stars

I had a life insurance plan with IA. At the plan inception, I was a smoker, so I needed a nurse visit. A nurse came and weighed me, took my blood pressure and left. A year after not smoking, I needed a review of my policy to now is a non-smoker. I honestly answered the questionnaire my mortgage broker gave me, as I did with him a year before - being VERY CLEAR about my cannabis consumption. Weeks later IA cancels my policy - it turns out, the original nurse lied on his report, stating that I had NEVER consumed alcohol, Cannabis, etc... and IA was blaming the LIE on ME! No return of any interest earned on the money they took from me, and I lose a year of catching up on a new policy with a different company. I would never use IA again!

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Scam

by Hamed on Oct 2, 2019
1 out of 5 stars

This company is a fraud. After a year of playing around with our death claim and not responding they deny the claim with no valid reason. Of course, we are suing. Don't trust this fraud!

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Robbery

by Steve on Aug 28, 2019
1 out of 5 stars

Not sure how these companies can legally operate. When reading through the fine print of these vehicle life insurance policies. They basically consider falling off a bicycle as a child as a preexisting condition and will deny your claim in the unfortunate event someone should pass away, which in my case, someone did. After fighting with them for several months trying to get the claim covered, it was denied, twice, when reviewed by 2 of the doctors who dealt with my fathers case, the company then go through his medical file with a fine-tooth comb and highlight "feeling tired" as being related to his cause of death and ultimately a pre-existing condition. Imagine a grieving wife having to deal with these companies all in the name of trying to claim a policy he was signed up for when purchasing a vehicle. I truly hope the employees who sign these rejection letters lose sleep every night and eventually step down to a career they can be proud of. So if you're thinking of getting life insurance through IA financial, I urge you to make sure you have never fallen down and scraped your knee! Shame on you all.

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Deeply Troubling

by John C on Apr 16, 2019
1 out of 5 stars

Thank God for this review board. I recently purchased a new vehicle at Coastal Ford Burnaby and was upsold on life/disability insurance through IA Insurance. After going home and reading the fine print of the AI contract, I was very troubled, I decided to dig further and came across their customer reviews. I was downright disgusted! I had to return to the dealership. Three times to finally get this crap canceled as I only had a 20-day window to do so. The cost of this insurance would have been $10,500, for what? To get the run-around and every claim denied as I've read through other people experiences... AI you are truly horrible, disgusting people to treat your hard-working clients this way...

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Worse and worse

by lara on Apr 11, 2019
1 out of 5 stars

They opened a policy against my will. The worst company and service. One day I called Industrial Alliance for a submission, needed information to compare prices. Then, they sent by mail a contract without my interest. I did not sign the contract, they still charged me 60$ and sent my file to the recovery agency. Now I have a bad history.

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The bad reviews were right!

by Gabrielle C on Apr 4, 2019
1 out of 5 stars

I did not have time to subscribe that I was already having a bad experience! I had a conversation with an agent to take info about all the insurances. I ask him to send me all the documents by email so I can read them and take a decision. 2 days later, with no info in my email, the agent told me in my voicemail that I had 2 choices: take an appointment to sign or sign electronically. Euhhhh hein? No thanks!

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Review topics

almost a scam!

by Calgary888 on Mar 25, 2018
1 out of 5 stars

They don't do what they tell you when you call the customer service and will mail you a warning to terminate the policy right away with a bunch of questions. If you're in your 50's, they will make any inquiries and process for you a hell because they want to get rid of you after paying them for years! In the end, your money for your dependents would just get sucked up by this leach business. Stay away!

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Very bad customer service.

by Selby on Feb 23, 2018
1 out of 5 stars

I'm a client on the investment side. I called several times and they keep on passing me to another staff. Finally, a staff in Alberta took my call and the staff did not help and was rude and unprofessional. I told him that I will tell the manager about his attitude and he said: "Go on, I do not care if you tell the manager...". He sounds like he is so close to the manager that he will not get reprimanded. Finally, I took out my investments there! Well, I was not alone, frustrated co-workers of mine also took out their money because of the poor client service.

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