Independent Life Insurance Reviews

RBC Insurance Life Insurance Reviews

(7 reviews)
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Category: Complaints
(1.6 out of 5 stars)
Customer Service:
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Shady policies

(1.0 out of 5 stars)
by Sandra Apr 19, 2019
...I was having my life insurance charged monthly to my credit card when the expiry changed I called and updated my information. Unknown to me, until 2 months later RBC had lapsed my policy. Lapsed Feb. 13, I received a letter in the mail April 18th. Apparently, the charge did not go through on my updated credit card. After explaining to customer service this was not possible and there must have been a mistake, and asking what I could do to remedy the situation ( i.e. provide a credit card statement, reinstate my policy over the phone etc.) I was told by customer service that this was not their problem and that if I wanted to reinstate my policy I would have to fill in a bunch of paperwork and submit to a medical?! What a scam...
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RBC Insurance Fraud

(1.0 out of 5 stars)
by Randy Jan 28, 2018
...In 2015 the RBC on Dundas Street in Toronto fraudulently signed me up for life and disability insurance when I co-signed for my son's PLC. Insurance was neither asked for nor agreed to. I did discuss it in 2013 and declined it with the RBC. I have filed complaints with the RBC, the BBB in Toronto, and the FCAC. No resolution yet. Others are caught up in this scam. The funny thing is that one of the documents the RBC sent me virtually proves the fraud. It took months for the Bank to even admit there was even a complaint process! Do NOT take your business to this institution!...
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Life insurance

(1.0 out of 5 stars)
by Amy Aug 05, 2016
...We are dealing with Calgary 8 Ave RBC life insurance office. Horrible experience. I called the office to change my credit card on file to find out that my adviser no longer (1.5yrs) works for RBC. And i have to wait for customer service to assign a new adviser for my file. It's been 3 weeks and i'm still waiting... And the big surprise is that we signed a family life insurance policy and i just found out that only my husband is insured. Wow...
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Medical Student Scammed

(1.0 out of 5 stars)
by Bradley May 08, 2016
...I rarely post reviews but I feel that if you are considering buying disability insurance knowledge is power. I took a medical leave of absence from medical school. The insurance representative informed me of the steps that I needed which were to follow up with my GP. Well after waiting 7 months she told me that I needed to see another specialist. I saw a specialist a week ago and she called a couple days ago...explaining that she determined that I should have recovered in 3 months so she is sending me a cheque for 3 months and has now closed the case. I was infuriated to say the least as they became the judge and juror in my case and determined that I only required 3 months to recover when my physician had been treating me for 8 months. She said that she had closed the case but that I could appeal it. I thought where is the justice? How can an insurance company charge me $72/month and then when I have a medical emergency and take time off that they decide how long I should be off for. She then went on to say that because I did not see this other physician after 3 months that they decided that there was no backing in my support. I explained to her and she agreed that she had not told me to see another specialist till after 7 months. I feel really thrown under the bus. I reflected on my experience with the insurance representative who had keep putting a carrot in front on a stick and saying the money will be coming soon. She claimed that it took 8 months for the physician to send her the medical documents. I told her that she should have been following up on the case and that this should not take 8 months to obtain. I wonder what is my next step now? Will the appeal work in my favor? Will they continue to take advantage of me? Will they pay me the $14000+ they owe me? Who watches out for the common medical patient from these crooks? How can they continue to be the judge and jury? Will they try to scam you as they did me? Think carefully before you obtain insurance...
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Denied Disability Coverage

(1.0 out of 5 stars)
by @deny4disability Mar 07, 2016
...It is difficult enough to admit a mental illness to anyone. But when you painfully come to terms with it and ask for fair coverage from your insurer to be denied, it is both heart breaking and heartless. RBC admits I was indeed ill and covered me for an entire 2 week period. They denied coverage past a certain day even though they have proof of my doctor prescribing 2 months of anti-depressant medication on the same day, and also a written note from my doctor stating "continues to be unfit for work until further notice". They deem that note to expire at midnight of the same day as that is when they suspended any coverage for myself. Mental illness does not come with a scar or a cast to prove it. There are no visual aids to assist us and therefore insurance companies take advantage of their customers and deny coverage. We are instead perceived to be dishonest in our claims. Pushing a person that is suffering from depression and anxiety a little closer to the edge when the edge is already greased. We are not dishonest, we are suffering. We are not unintelligent, we are unwell. Shame on RBC and their practices...
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Travel and RBC Avion visa

(1.0 out of 5 stars)
by Bobinwaiting Dec 10, 2015
...Bought RBC travel insurance and also used my RBC Avion visa card insurance. Wife had an accident the day before diving trip 6500 US funds plus airfare. Thinking we were covered, called in the claim. Wife was in a full-length cast. Two months later, still no refund. The RBC Avion visa card insurance now say since he didn't pay exactly half of the trip on the card they refuse to pay anything! Have filled claim complaint with Canada insurance. RBC visa website falsely states it covers travel cancellation. No mention of a percentage or amount you have to spend...
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Aggressive sales personel

(2.0 out of 5 stars)
by ca Oct 02, 2015
...Bottom line, their prices are cheaper, however, you deal with aggressive sales personel who want their commission, disorganized medicals and any complaints you make with customer service are ignored. Horrible/stressful situation...
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