Independent Life Insurance Reviews

RBC Insurance Life Insurance Reviews

(22 reviews)
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Category: Customer Service
(1.6 out of 5 stars)
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Shady policies

 
(1.0 out of 5 stars)
by Sandra Apr 19, 2019
...I was having my life insurance charged monthly to my credit card when the expiry changed I called and updated my information. Unknown to me, until 2 months later RBC had lapsed my policy. Lapsed Feb. 13, I received a letter in the mail April 18th. Apparently, the charge did not go through on my updated credit card. After explaining to customer service this was not possible and there must have been a mistake, and asking what I could do to remedy the situation ( i.e. provide a credit card statement, reinstate my policy over the phone etc.) I was told by customer service that this was not their problem and that if I wanted to reinstate my policy I would have to fill in a bunch of paperwork and submit to a medical?! What a scam...
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Worst customer service

 
(1.0 out of 5 stars)
by Felicia Apr 11, 2019
...Outside of the fact, that it takes months to ever hear back from your own case employee, it took 4 months to set up my life insurance and I am still waiting to actually receive anything in the mail to confirm my insurance is, actually, in place (other than the fact that they have started withdrawing funds for this). Healthy female, no children, in my 20s, never smoked, have never done any drugs, drink infrequently. Just blown away by their utter incompetence and horrifying communication skills every step of the way. This company is an absolute scam and I will happily recommend anyone to use any other company when it comes to your insurance needs. Sad to say, but thanks to this horrific encounter, I will likely pull all of my insurance - home, auto (3 vehicles), and life, along with all of our bank accounts and go somewhere else. RBC does not deserve your business and they need to get their act together. They work for us, not the other way around...
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Total waste of time and money

 
(1.0 out of 5 stars)
by NoThanksRBC Mar 25, 2019
...My experience with RBC Insurance has been one of gross incompetence so far. It has been over 8 months since my company purchased group insurance through them, and I'm still unable to confirm my policy because they are repeatedly asking for information that I've already given them. I tried calling the number on the bottom of the letters they send and it goes to something called "RBC Illustrations Tech Support", which goes straight to voicemail if you indicate that you're not an RBC employee. They have two different return addresses; one on their envelope and one on their letterhead, and the one on their letterhead is a PO Box for the Mississauga Parks Board. It is so incredibly sketchy that I'd assume some scammer was trying to phish me, except that I've called the main RBC insurance number on their website, and after 3 telephone transfers, ended up talking to someone who was able to talk to the people who actually sent the letters. He had no idea what was going on with my case, and for some reason wouldn't transfer me to the people who actually did. Instead, he gave me educated guesses on what to do next, the first few of which I had already tried unsuccessfully. I have had to miss work to go down to the clinic and fill out additional paperwork, which they found insufficient for reasons I had already warned them about before they told me to fill it out. The letters are barely coherent English and contradict themselves factually, which certainly doesn't help me to understand what they're trying to ask for that they don't already have. Meanwhile, they have been charging my company as if I had been covered for the last 8 months. Our company is planning on switching providers this year, and I will never, ever willingly do business with RBC again in any form...
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Did you know that if you are a 35-year old female, a term life insurance policy for 10 years with coverage of $500,000 will cost you around $15-$20/month? Getting your life insurance quote today will allow you to lock-in a great rate.
 

Brain dead case worker

 
(1.0 out of 5 stars)
by Bernard Jan 31, 2019
...Never sign up with RBC Insurance, you'll need a lawyer to get them straightened out. Bloody shame, will cut all ties to RBC...
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shady business practices

 
(1.0 out of 5 stars)
by unimpressedwithRBC Jan 08, 2019
...RBC told me they would let me know when my policy would take effect so I could cancel an existing policy I already had... but they waited 24 days to have me sign it, but still charged me as of the date they had written the policy. I ended up paying two premiums for a month. Very sketchy and unimpressed. Choose someone else!...
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Thinking of getting a life insurance quote from an insurance agent? They work for one insurance company and can only sell the products of that company. That may not result in the best rate for you. Our insurance brokers compare life insurance quotes across 20+ Canadian insurers for you.
 

Stay away!!

 
(1.0 out of 5 stars)
by Run!! Sep 19, 2018
...After getting life insurance I decided I didn't want it at that time. I called the company the following day to be transferred to 3 different people all in which said they were going to email my original sales representative. This phone call took up at least an hour and a half of my day. In the next 4 days, I received the life insurance package which I have cancelled. I called back to wait another hour to talk to yet another person that was going to email my original sales associate. At that time I demanded to talk to someone who could cancel it immediately. They gave me an email that I had to send an "I want to cancel " verification letter too. A few days later I received another package and a phone call asking what I thought. Again it was still not cancelled. A different email was given. This company is terrible!!...
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RBC ACCIDENT INSURANCE

 
(1.0 out of 5 stars)
by Shane E Jan 04, 2018
...Canceled my account 3 times. They have taken payments out for 4 straight months in a row. Their certified agent Hisham told me that the person who called me when I ordered the accident insurance called me out and lied to me. I was promised I would receive a refund in 72 hours and they have now cancelled my insurance. The very next day $72.00 was taken out of my account and when I called I was told that they saw I had a refund coming in 10 days, not 72 hours as I was told. Another lie. Be really careful with these people. I am shocked that the Royal Bank would act in this very unscrupulous manner. Save yourself a lot of headaches and buy your insurance from a reputable company...
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Planning to get life insurance to protect your family, including children? Make sure that you get enough coverage. According to studies, it takes about $250,000 in total to raise a child to the age of 18 (and that doesn’t include any post-secondary education costs).
 

RBC disabilty insurance

 
(2.0 out of 5 stars)
by MadinAlberta Apr 12, 2017
...After spending weeks trying to purchase Disability insurance from the RBC broker, and checking and rechecking and being assured that the policy covers lost wages in case of partial disability or loss of work due to injury or illness, I, unfortunately, needed to file a claim three years after purchasing the policy. When filling out the paperwork, I again inquired about the fact that it covers loss of wages, and was again assured my policy does. So after completing the required paperwork, paying my Dr to complete the physician portion out $40! I get ahold of the adjudicator and low and behold I am told that because it is a WCB claim, and that I am still employed and able to perform modified duties, that they will not cover me! The adjuster was very sympathetic on the phone while explaining to me, that I had purchased the wrong type of insurance. and that yes the RBC does offer the type I had thought I had purchased, there is nothing he could do, as I do not meet the requirements of the policy I own. Well, this is the first and last time, I will be cancelling the policy asap, and moving all of my banking to a different bank. I have also lodged a complaint with them about the pushing and pressure sale technique used by the broker in the office, but suspect that this too will fall on deaf ears. DON'T BE FOOLED, the prices might look attractive, but the customer service is just lip service...
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Bad company

 
(1.0 out of 5 stars)
by jfjkdkh Apr 11, 2017
...Terrible services.I tried to cancel with them for 2 months received notification that the cancellation email was received and someone would get in touch with me.No one did, called again gave me the wrong cancellation email send it again with all the document and still waiting , i had to put a stop payment on my account.Never had an apology from a manager or anyone.When they call you and ask if your interested into life or health insurance just say no and hang up , waste of money and waste of time...
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Did you know there is a 35% chance of developing a critical illness before you are 65 and 65%-70% chance before you turn 81? That means getting a critical illness insurance quote is no less important than getting life insurance. Your choice.
 

Disability Insurance Denied

 
(1.0 out of 5 stars)
by Barry Nov 11, 2016
...RBC disability Insurance today denied my claim as the rep. phoned me to tell me this. She will send a follow up letter and has told me I can appeal this decision. I believe I worked much longer then most people would even of attempted to work mostly due to the fact that I loved what I did so much I would be in constant pain even though I was on pain & anti-inflammatory pills daily. My job is very physical and finally after a third MRI in 10 years showed even more damage then before and my Doctor stated on the RBC form that I could not work anymore the claim was still denied. The rep said an RBC Orthopaedic Doctor said my pain should have resided in 4-6 weeks. I have not worked for 5 months and the pain and restriction in my body movements have not gotten any better at all. I have done everything humanly possible to give my body a chance at being able to endure and hopefully be able to function at all. I have no coverage but have spent a small fortune on physiotherapy and anything I was told could help. For over 10 years I had spent a hour, 7 days a week on exercising but now I can not do most of those due to constant pain. Even though my whole life has changed due to constant pain which is mentally very challenging RBC is of the oponion I should have gotten better. Do your homework before purchasing disability insurance because I believe RBC will say anything it takes to deny you even though you fully deserve the benefit...
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Life Insurance Policy Revoked

 
(1.0 out of 5 stars)
by SoDiscouraged Sep 28, 2016
...I applied for life insurance a year ago because I was expecting my first child. I am a female in my early 30s a non-smoker, never done drugs, and do not drink. I have no autoimmune issues. I paid premiums for a year, increased my policy a year later when I changed my job and then I received a couriered mail stating that my policy was rescinded with a cheque for the premiums paid. After 2 month, I am still waiting to get this off my record. My doctor is also waiting to hear back because he has indicated there is no reason for my policy to have been rescinded and is waiting to clarify any questions. They said the worker is on holidays. For three months? If they do not want my business that is fine but now I cannot get life insurance because they have this note on my record which is inaccurate. HIRE COMPETENT PEOPLE AND RECORD INFORMATION ACCURATELY! Do not get life insurance from them...
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Did you know that mortgage insurance is the same as life insurance but more expensive and offers less protection? By cancelling it and getting life insurance , you would typically save around 30%-40% for the same coverage.
 

Medical Student Scammed

 
(1.0 out of 5 stars)
by Bradley May 08, 2016
...I rarely post reviews but I feel that if you are considering buying disability insurance knowledge is power. I took a medical leave of absence from medical school. The insurance representative informed me of the steps that I needed which were to follow up with my GP. Well after waiting 7 months she told me that I needed to see another specialist. I saw a specialist a week ago and she called a couple days ago...explaining that she determined that I should have recovered in 3 months so she is sending me a cheque for 3 months and has now closed the case. I was infuriated to say the least as they became the judge and juror in my case and determined that I only required 3 months to recover when my physician had been treating me for 8 months. She said that she had closed the case but that I could appeal it. I thought where is the justice? How can an insurance company charge me $72/month and then when I have a medical emergency and take time off that they decide how long I should be off for. She then went on to say that because I did not see this other physician after 3 months that they decided that there was no backing in my support. I explained to her and she agreed that she had not told me to see another specialist till after 7 months. I feel really thrown under the bus. I reflected on my experience with the insurance representative who had keep putting a carrot in front on a stick and saying the money will be coming soon. She claimed that it took 8 months for the physician to send her the medical documents. I told her that she should have been following up on the case and that this should not take 8 months to obtain. I wonder what is my next step now? Will the appeal work in my favor? Will they continue to take advantage of me? Will they pay me the $14000+ they owe me? Who watches out for the common medical patient from these crooks? How can they continue to be the judge and jury? Will they try to scam you as they did me? Think carefully before you obtain insurance...
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Denied Disability Coverage

 
(1.0 out of 5 stars)
by @deny4disability Mar 07, 2016
...It is difficult enough to admit a mental illness to anyone. But when you painfully come to terms with it and ask for fair coverage from your insurer to be denied, it is both heart breaking and heartless. RBC admits I was indeed ill and covered me for an entire 2 week period. They denied coverage past a certain day even though they have proof of my doctor prescribing 2 months of anti-depressant medication on the same day, and also a written note from my doctor stating "continues to be unfit for work until further notice". They deem that note to expire at midnight of the same day as that is when they suspended any coverage for myself. Mental illness does not come with a scar or a cast to prove it. There are no visual aids to assist us and therefore insurance companies take advantage of their customers and deny coverage. We are instead perceived to be dishonest in our claims. Pushing a person that is suffering from depression and anxiety a little closer to the edge when the edge is already greased. We are not dishonest, we are suffering. We are not unintelligent, we are unwell. Shame on RBC and their practices...
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Not sure if you can qualify for life insurance with existing health pre-conditions? Let us to help you with a no medical life insurance quote , meaning that you do not need to pass a medical exam to qualify for a life insurance policy.
 

Advisors are too aggressive.

 
(2.0 out of 5 stars)
by Paul J. Dec 30, 2015
...The only reason why I purchased my policy from RBC is because the price was competitive. The advisor was too aggressive and had no professionalism . The over all experience was horrible...
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Travel and RBC Avion visa

 
(1.0 out of 5 stars)
by Bobinwaiting Dec 10, 2015
...Bought RBC travel insurance and also used my RBC Avion visa card insurance. Wife had an accident the day before diving trip 6500 US funds plus airfare. Thinking we were covered, called in the claim. Wife was in a full-length cast. Two months later, still no refund. The RBC Avion visa card insurance now say since he didn't pay exactly half of the trip on the card they refuse to pay anything! Have filled claim complaint with Canada insurance. RBC visa website falsely states it covers travel cancellation. No mention of a percentage or amount you have to spend...
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Did you know that if you are a 30-year old male, a term life insurance policy for 20 years with coverage of $200,000 will cost you around $19/month? Getting your term life insurance quote today will allow you to benefit from a great rate.
 

Aggressive sales personel

 
(2.0 out of 5 stars)
by ca Oct 02, 2015
...Bottom line, their prices are cheaper, however, you deal with aggressive sales personel who want their commission, disorganized medicals and any complaints you make with customer service are ignored. Horrible/stressful situation...
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600 % premium Increase

 
(1.0 out of 5 stars)
by Victoria BC customer Jun 23, 2015
...Without notice RBC insurance withdrew 353.52 dollar from our RBC account from a normal 52.53 amount. RBC bank contacted them on our behalf and all the contact information were dead phone numbers. Registered letter sent and still no response or reversal of the charge. Very poor customer service...
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Thinking of getting a life insurance quote from an insurance agent? They work for one insurance company and can only sell the products of that company. That may not result in the best rate for you. Our insurance brokers compare life insurance quotes across 20+ Canadian insurers for you.
 

Worst Insurance Brokers ever

 
(1.0 out of 5 stars)
by Tickedoff Nov 29, 2014
...They take so long to book for your medical and then after you have to wait 4 weeks to even get an in touch text or phone call from them, I'm still waiting for the broker to call us back on the insurance paperwork to get finalize after getting a medical done 4 weeks ago...
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N/A

 
(4.0 out of 5 stars)
by rylanz Jun 19, 2012
...Set up the account and it was quick and easy...
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Planning to get life insurance to protect your family, including children? Make sure that you get enough coverage. According to studies, it takes about $250,000 in total to raise a child to the age of 18 (and that doesn’t include any post-secondary education costs).
 

N/A

 
(4.5 out of 5 stars)
by mariana_r May 22, 2012
...Best presentation of plans...
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N/A

 
(2.0 out of 5 stars)
by cliftonv Apr 27, 2012
...The insurance policy was not explained to me properly. I wanted an investment and life insurance for my son and they signed me up for one that I have to claim on my income tax. ..
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Did you know there is a 35% chance of developing a critical illness before you are 65 and 65%-70% chance before you turn 81? That means getting a critical illness insurance quote is no less important than getting life insurance. Your choice.
 

N/A

 
(4.0 out of 5 stars)
by paula Apr 11, 2012
...When I put in a claim, they asked the right questions and completed the claim in a timely fashion...
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