RBC Insurance Life Insurance Reviews

I was having my life insurance charged monthly to my credit card when the expiry changed I called and updated my information. Unknown to me, until 2 months later RBC had lapsed my policy. Lapsed Feb. 13, I received a letter in the mail April 18th. Apparently, the charge did not go through on my updated credit card. After explaining to customer service this was not possible and there must have been a mistake, and asking what I could do to remedy the situation ( i.e. provide a credit card statement, reinstate my policy over the phone etc.) I was told by customer service that this was not their problem and that if I wanted to reinstate my policy I would have to fill in a bunch of paperwork and submit to a medical?! What a scam.

Outside of the fact, that it takes months to ever hear back from your own case employee, it took 4 months to set up my life insurance and I am still waiting to actually receive anything in the mail to confirm my insurance is, actually, in place (other than the fact that they have started withdrawing funds for this). Healthy female, no children, in my 20s, never smoked, have never done any drugs, drink infrequently. Just blown away by their utter incompetence and horrifying communication skills every step of the way. This company is an absolute scam and I will happily recommend anyone to use any other company when it comes to your insurance needs. Sad to say, but thanks to this horrific encounter, I will likely pull all of my insurance - home, auto (3 vehicles), and life, along with all of our bank accounts and go somewhere else. RBC does not deserve your business and they need to get their act together. They work for us, not the other way around.

RBC told me they would let me know when my policy would take effect so I could cancel an existing policy I already had... but they waited 24 days to have me sign it, but still charged me as of the date they had written the policy. I ended up paying two premiums for a month. Very sketchy and unimpressed. Choose someone else!

After getting life insurance I decided I didn't want it at that time. I called the company the following day to be transferred to 3 different people all in which said they were going to email my original sales representative. This phone call took up at least an hour and a half of my day. In the next 4 days, I received the life insurance package which I have cancelled. I called back to wait another hour to talk to yet another person that was going to email my original sales associate. At that time I demanded to talk to someone who could cancel it immediately. They gave me an email that I had to send an "I want to cancel " verification letter too. A few days later I received another package and a phone call asking what I thought. Again it was still not cancelled. A different email was given. This company is terrible!!

Canceled my account 3 times. They have taken payments out for 4 straight months in a row. Their certified agent Hisham told me that the person who called me when I ordered the accident insurance called me out and lied to me. I was promised I would receive a refund in 72 hours and they have now cancelled my insurance. The very next day $72.00 was taken out of my account and when I called I was told that they saw I had a refund coming in 10 days, not 72 hours as I was told. Another lie. Be really careful with these people. I am shocked that the Royal Bank would act in this very unscrupulous manner. Save yourself a lot of headaches and buy your insurance from a reputable company.

Terrible services.I tried to cancel with them for 2 months received notification that the cancellation email was received and someone would get in touch with me.No one did, called again gave me the wrong cancellation email send it again with all the document and still waiting , i had to put a stop payment on my account.Never had an apology from a manager or anyone.When they call you and ask if your interested into life or health insurance just say no and hang up , waste of money and waste of time.

I applied for life insurance a year ago because I was expecting my first child. I am a female in my early 30s a non-smoker, never done drugs, and do not drink. I have no autoimmune issues. I paid premiums for a year, increased my policy a year later when I changed my job and then I received a couriered mail stating that my policy was rescinded with a cheque for the premiums paid. After 2 month, I am still waiting to get this off my record. My doctor is also waiting to hear back because he has indicated there is no reason for my policy to have been rescinded and is waiting to clarify any questions. They said the worker is on holidays. For three months? If they do not want my business that is fine but now I cannot get life insurance because they have this note on my record which is inaccurate. HIRE COMPETENT PEOPLE AND RECORD INFORMATION ACCURATELY! Do not get life insurance from them.

The only reason why I purchased my policy from RBC is because the price was competitive. The advisor was too aggressive and had no professionalism . The over all experience was horrible.

Bottom line, their prices are cheaper, however, you deal with aggressive sales personel who want their commission, disorganized medicals and any complaints you make with customer service are ignored. Horrible/stressful situation.

Without notice RBC insurance withdrew 353.52 dollar from our RBC account from a normal 52.53 amount. RBC bank contacted them on our behalf and all the contact information were dead phone numbers.
Registered letter sent and still no response or reversal of the charge. Very poor customer service.