Independent Life Insurance Reviews

TD Insurance Life Insurance Reviews

(2 reviews)
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Category: Call Center
(1.6 out of 5 stars)
Customer Service:
Value for Money:

Very long wait

(1.5 out of 5 stars)
by Marie Sep 20, 2018
...They take over 6 weeks to review the policy application, so for that time you are without insurance and waiting for the underwriters to review it. The sales people assure you that you won't need a medical, that the process is simple etc. They are lying. They don't tell you that it will take at least 6 weeks and they don't tell you that invasive medicals are required. I don't enjoy getting more bloodwork and other samples done repeatedly. I do that enough at my Doctor. They are not easy to deal with and every time you call it's a long wait. The policy is also not active until they approve it. I called to switch my life insurance providers and wanted my new policy active by the time my old one ran out, but they took so long I was without life insurance for several weeks. Not fun when you have kids that depend on you and you get worried to even drive somewhere without life insurance. Horrible service. Way too slow...
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(1.0 out of 5 stars)
by Once Bitten May 28, 2015
...We realized that TD Insurance had been dipping into our TD bank account to "service" a policy they claimed we'd bought. Even though they could not produce our authorization for access to our bank account, nor paperwork to show we'd purchased a policy with them, they were adamant that we'd bought it. They claimed they did all their business over the phone, hence no paperwork. The scary thing was they had our dates of birth, our TD bank account number, our address, phone number, etc. even though we had never done business with TD Insurance. Our confidential bank information was obviously accessible to them. After 5 months of telephone back-and-forth, and going up the ladder through managers of different departments within TD Insurance and up to their Ombudsperson, I finally got a cheque for the amount stolen plus interest, but no apology, no damages for the theft nor for my time in getting this matter redressed. My email to the Vice-President of TD Insurance was merely sluffed off to an underling and it looped back to the managers I'd dealt with who merely responded that they were familiar with the case! So my experience has been thatTD Insurance, from top to bottom, is in the business of scamming. I'm shying away from TD Bank as well if customers' personal information in traded to other companies...
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