Independent Life Insurance Reviews

TD Insurance Life Insurance Reviews

(5 reviews)
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Category: Customer Service
(1.6 out of 5 stars)
Customer Service:
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They will trick you

(1.0 out of 5 stars)
by TheOne Mar 28, 2019
...I looked into 100,000 of life insurance and seen a link about applying for 500,000 so I clicked it and applied and after filling out the forms it said basically thanks for signing up for 100,000 and we will contact you soon. That’s not what I signed up for...
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Did you know that mortgage insurance is the same as life insurance but more expensive and offers less protection? By cancelling it and getting life insurance , you would typically save around 30%-40% for the same coverage.

Very long wait

(1.5 out of 5 stars)
by Marie Sep 20, 2018
...They take over 6 weeks to review the policy application, so for that time you are without insurance and waiting for the underwriters to review it. The sales people assure you that you won't need a medical, that the process is simple etc. They are lying. They don't tell you that it will take at least 6 weeks and they don't tell you that invasive medicals are required. I don't enjoy getting more bloodwork and other samples done repeatedly. I do that enough at my Doctor. They are not easy to deal with and every time you call it's a long wait. The policy is also not active until they approve it. I called to switch my life insurance providers and wanted my new policy active by the time my old one ran out, but they took so long I was without life insurance for several weeks. Not fun when you have kids that depend on you and you get worried to even drive somewhere without life insurance. Horrible service. Way too slow...
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Worst Experience

(1.0 out of 5 stars)
by Say No To TD Ins Oct 17, 2016
...I requested a replacement Insurance with TD Life Insurance and found the experience very painful. It was very difficult to get answers or in touch with the right personnel once the application was done. After three months I was told by their underwriting department that they do NOT have COVERAGE for anyone who had CANCER that had spread. Example: They will NOT insure a person who had STAGE 3 Cancer even if they survived for 20 years. They did not request this information in the application, as they only asked if you had the disease and with an affirmed answer they went on the do Blood and Urine test. After 3 months they requested a report of medical history from family doctor and based on the Stage 3 Cancer 20 years ago they declined the application. They had no reason the take blood or Urine samples and other confidential information if they had a Policy not to Insure CANCER SURVIVORS with stage 3. I am very distressed by the entire process and will hope to protect My Entire Family Of CANCER SURVIVORS, please Avoid TD Life Insurance...
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(1.0 out of 5 stars)
by Once Bitten May 28, 2015
...We realized that TD Insurance had been dipping into our TD bank account to "service" a policy they claimed we'd bought. Even though they could not produce our authorization for access to our bank account, nor paperwork to show we'd purchased a policy with them, they were adamant that we'd bought it. They claimed they did all their business over the phone, hence no paperwork. The scary thing was they had our dates of birth, our TD bank account number, our address, phone number, etc. even though we had never done business with TD Insurance. Our confidential bank information was obviously accessible to them. After 5 months of telephone back-and-forth, and going up the ladder through managers of different departments within TD Insurance and up to their Ombudsperson, I finally got a cheque for the amount stolen plus interest, but no apology, no damages for the theft nor for my time in getting this matter redressed. My email to the Vice-President of TD Insurance was merely sluffed off to an underling and it looped back to the managers I'd dealt with who merely responded that they were familiar with the case! So my experience has been thatTD Insurance, from top to bottom, is in the business of scamming. I'm shying away from TD Bank as well if customers' personal information in traded to other companies...
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Very helpful agents

(4.0 out of 5 stars)
by BOWS1 Oct 08, 2013
...Anytime I have had questions about my coverage, or was unsure of what was or was not covered, TD Insurance agents were very helpful and always asked if I needed any more assistance...
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Did you know there is a 35% chance of developing a critical illness before you are 65 and 65%-70% chance before you turn 81? That means getting a critical illness insurance quote is no less important than getting life insurance. Your choice.