Independent Life Insurance Reviews

Canada Life Life Insurance Reviews

(1 review)
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(1.7 out of 5 stars)
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God helps you!

 
(1.0 out of 5 stars)
by Disgusted Feb 18, 2017
...If you take on a Canada Life policy, you'd make sure you have a good insurance agent, if not Canada Life is not going to help you at all. I have come to realize that my agent is not better than an used car salesperson, promised me the world before taking my money, ensuring me if I cancel within 30 days she would personally refund me the money if Canada Life does not. When I got pressured into signing up for the products with Canada Life, the agent back dated the cheques (totally over $4500), for reason unknown to me, and cheques cashed immediately. When I contacted the agent to cancel the policies the agent delayed on submitting the cancellation request number of times till I demanded confirmation of the cancellation of all policies I took on. I sat quietly for over a month, there was no sign of any refund, I then contacted the agent for the first time inquiring about the refunds. The agent told me she would check with Canada Life, I never heard from after. I texted twice, called and left message once, she ignored me. One morning I found her on the phone unexpectedly, she then told me she had traced the refund, not to worry and it might take a few months but I would 'eventually' get it. The casual careless attitude of the agent upset me. The same day she forwarded me a stream of emails asking her whether I have received my cheques without the agent’s reply. I waited few more days with no feedback after asking to confirm the address where the refund cheques would have been sent to. I then decided to write Canada Life New directly. All I got back was the email from the New Business Associate of the Individual Insurance New Business department telling the financial institute to which my agent belongs to to advise her not to allow the client to contact Canada Life directly. It seems that Canada Life does not care what the agents and financial institutions out there representing them doing to their clients and policy holders. When something goes wrong clients of Canada Life would have nowhere to turn to. They don't care, don't want to be contacted. When they take your money, they want it 2 days ago, when they have to pay or return your money, they don't want to hear from you. If you have anything to do Canada Life, God Helps You!!!
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