Independent Life Insurance Reviews

CIBC Life Insurance Company Life Insurance Reviews

(3 reviews)
This page has been viewed by:
941
consumers
Category: Customer Service
(2.9 out of 5 stars)
Customer Service:
Value for Money:
 

Terrible customer service

 
(1.0 out of 5 stars)
by Daughter May 15, 2019
...It should be known to you that when people call your department in regard to their life insurance should always treat with the most timely manner only because they do not call you unless there is a need to. Having said that, it’s easy when you take people’s monthly premium, and yet, when they need to speak to your department to simply update an address, you give them a hard time demanding a whole of paper trails. My mom is 86 years old and doesn’t speak English. I am her daughter and has always been the sole person who could speak on her behalf for 20 years. Yet, all of a sudden, I couldn’t. So they need this and that to be faxed in, in order for me to speak on her behalf. So I faxed in POA and then, they said that didn’t receive it three weeks later. Then I fax it again and was told to wait 48 hours. Keeping this up, I am going to wait for another year before someone will have the answer. So basically, there’s nothing I can do or they can do other than sit here and wait which I’ve been waiting for over 2 months. This is ridiculous! It’s not an urgent matter to you because you already took our money! I can’t imagine what this process is like if we were to make a claim!!! Very disappointed...
0 of 0 people found this review helpful. Did you?
Did you know that one in three Canadians, on average, will be disabled for more than three months before they turn 65? Get a disability insurance quote today to make sure your income is secure, even when you are temporary disabled.
 

Excrusiatiing process

 
(2.0 out of 5 stars)
by Disappointed Long Term Client Oct 11, 2018
...My husband and I have been trying to deal with this since May. The main guy we were dealing with trying to get our insurance since May 2018. Apparently, the man we were dealing with did not have proper licensing and continued to go put it off. Finally, in July, a nurse came to take my vitals and information to be sent to the lab. I called in September 2018 only to be told the representative we were dealing with was no longer with the company. Nothing has been sent or completed, absolutely none of the current representatives know what's going on. I call last week at the beginning of October and was told they would call me back. I got a call on Wednesday and was told an underwriter would personally call me Friday. It is now Thursday of the following week and ABSOLUTELY NO ONE has any idea what is going on and I got another tentative promise someone would call me back by the end of today. This is so disappointing as before this situation I have had accounts with flawless service with CIBC for almost 25 years. I am concerned the situation is not being taken seriously, which leads both my husband and I to believe the insurance through CIBC is a joke and our situation is not a priority. Hoping someone can refer me to a positive experience with another service they've had as we are patient people but to wait from May to October for a response on status is absolutely unacceptable. Very disappointed and debating whether it's worth continuing being a customer anymore...
0 of 0 people found this review helpful. Did you?
 

Great advice

 
(5.0 out of 5 stars)
by Kirk Sep 17, 2017
...I called in and spoke with a gentleman named Mike. He was incredibly knowledgeable and polite. He answered all my questions and provided fantastic advice!
0 of 0 people found this review helpful. Did you?
Did you know that if you are a 35-year old female, a term life insurance policy for 10 years with coverage of $500,000 will cost you around $15-$20/month? Getting your life insurance quote today will allow you to lock-in a great rate.
Want to save on life insurance?
20+ insurers compared
Get an free, instant quote
Best life insurance rates
CIBC Life Insurance Company Life Insurance
4 reviews
5 Darkstar
(1)
4 Darkstar
(1)
3 Star off
(0)
2 Darkstar
(1)
1 Darkstar
(1)
Most helpfull reviews