Independent Life Insurance Reviews

Great-West Life Life Insurance Reviews

(35 reviews)
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Category: Call Center
(1.4 out of 5 stars)
Customer Service:
Value for Money:

Hugh Disappointment

(1.0 out of 5 stars)
by Johnathan Mar 07, 2019
...If you have an option, stay away from their service. I tried to call a general helpline and find out more info regarding disability claims. They gave me another to call for disability claim info. I called that number, and the lady on the phone told me I should call another office in Scarborough, so I called Scarborough disability claim office. They said they only help with existing claims. With all this passing around, I still couldn't find out if they will accept my situation, where to submit claims, and how to get claim form etc. Useless, rude, slow, ineffective customer services. Lastly, I found out I should contact my account rep-M.D. She never answers her phones or returns phone calls. Every time I call, she is out of the office or away from the desk. If your company is short of staffing, hire more people, and hire smarter people. Super Disappointed...
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Stay away from this company

(1.0 out of 5 stars)
by Teephany Feb 19, 2019
...This is the worst company ever. They don't care about their customers at all. Only care about pocketing the cash every month. No return of call. Will go to great lengths not to pay indemnity...
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Bad customer service!!!

(1.0 out of 5 stars)
by Bad service Jan 14, 2019
...Waiting on phone call more than 30 min and nobody answers, just the operator says: wait. I tried to call more than 3 times this morning. Even no star for this but no other option...
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Planning to get life insurance to protect your family, including children? Make sure that you get enough coverage. According to studies, it takes about $250,000 in total to raise a child to the age of 18 (and that doesn’t include any post-secondary education costs).

Very very bad - Service

(1.5 out of 5 stars)
by Plan holder Dec 14, 2018
...Give me a break! They put you on hold for hours and hours...they dropped my call 3 times in 1 hour...was on the phone for several hours to get one claim question answered. They do not reply to emails. It's a gimmick!!!...
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(1.0 out of 5 stars)
by Ben Nov 29, 2018
...If you have a choice, stay away from this company. They will do anything to not pay your claims. i.e. multiple short-term disability claims of my colleagues have been delayed in payment for months after their disability period. Cancer medication claims have been ignored over and over again. One of my colleague's husband passed away more than 6 months ago and there are still no payments. You can imagine the financial stress this creates. For myself, basically, every claim in the region of 100 $ + (over one hundred) is "randomly" selected for audit half the time then ignored after successful completion of the audit. The customer support line phone always has a busy tone. You simply cannot reach them. The online written requests get no answer. If you escalate to your company administrator, they will make statements that they tried to call you three times to clarify. They will state that you as a customer ignored them and therefore they do not pay. I can go on and on with these stories... Overall, this is a full-on fraud company...
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Did you know there is a 35% chance of developing a critical illness before you are 65 and 65%-70% chance before you turn 81? That means getting a critical illness insurance quote is no less important than getting life insurance. Your choice.


(1.0 out of 5 stars)
by Anonymous Nov 20, 2018
...This is my first time writing a review but I feel it is necessary because of the horrible customer service and awful benefits provided by GWL. They require paper copies submitted for any expense claim over $400 and even if you provide everything they ask for, they require to jump through even more hoops and waste your time driving around the city trying to get doctors' notes to substantiate your claim. The phone number they provide is ALWAYS busy, so you can never get ahold of them. Typical insurance company that tries to get away with not reimbursing you for the expenses that your insurance is supposed to cover. I have had benefits with 3 other insurance companies and this one is by far the worst...
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Threatening to cut me off !

(1.0 out of 5 stars)
by Whatajoke Nov 03, 2018
...I’ve been on WSIB for 18 months. GWL is my Ltd carrier. I am being paid 100% WSIB, and GWL has not paid me one cent, however, they are threatening to cut my Ltd off even though they aren’t paying it if I don’t apply for CPP. I’ve called 4 times and have left messages but no one returns your calls. WSIB even wrote them a letter saying basically “ buzz off “, she’s on our payroll. I have spoken with a lawyer and they agreed that GWL should not be insisting I apply as they don’t pay me. This so-called worker of mine also calls at night or in the middle of the day on weekends. What a bunch of jokers. Never ever use this company...
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Did you know that mortgage insurance is the same as life insurance but more expensive and offers less protection? By cancelling it and getting life insurance , you would typically save around 30%-40% for the same coverage.

Get what you pay for

(1.0 out of 5 stars)
by Ellie Oct 31, 2018
...The story is the same at all insurance companies. You get what you pay for; know what you bought. Read both employee and customer reviews; both parallel each other. Had to request supervisor assistance. Caseworker never returned emails or calls. I have a new caseworker. Hope things pick up and I get the help and care I need to get better so I can do what I love, my job...
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