Independent Life Insurance Reviews

Great-West Life Life Insurance Reviews

(38 reviews)
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Category: Call Center
(1.4 out of 5 stars)
Customer Service:
Value for Money:

Absolutely no compassion

(1.0 out of 5 stars)
by Mary May 27, 2019
...I've been off work for 5 months, my EI ran out in April, it is now the end of May. They told me complete lies about waiting for my employer to respond about my income to find out they didn't actually reach out until May 23rd. I've called a few times a week and they kept giving me the same excuse while talking down to me as if I'm bothering them to do their job. Now the person who handled my claim is away and will call me next week. I've been told next week for 4 weeks. This is completely unprofessional, you can't seem to get through to anyone in charge. I'm a single mother, having health issues, no other income. This is insurance I pay for and they treat me like I'm working for them. I have not been able to speak to one person who has been polite or understanding during this whole process. This is completely unprofessional...
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Long Term Disability

(1.0 out of 5 stars)
by spencer May 22, 2019
...Great West Life needs to have a class action suit filed against them. They fully know that you will never get through on their one fax number for all claims for all of Canada. They prey on the insured a game of non-customer service. You need to record and file a complaint to the different insurance regulators government and non-government. They need to be exposed for the harm they are doing to their customers. They are ruining lives. They fail to be honest and show a willing nature to frustrate and delay and deny claims. They fail to collect all information on claims and blame the client. We need to get together to take collective action against them. I faxed them a dozen times and got busy signals today every time. They fully know this is the best way to frustrate and eliminate your timely claims. This cancer must be removed and penalize and removed from the insurance business. Will give some direction in how to deal with this company that has taken advantage of hundreds of people. They prey on your lack of knowledge on what to do. They have been at this for years and have schooled themselves in how to handle the Art Of The Claim To their advantage...
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The Worst

(1.0 out of 5 stars)
by rick May 18, 2019
They have an answering machine phone system, very hard to get an agent on the phone. They rarely return phone calls. Rarely return emails. Very difficult to fax documents as their fax machine seems to usually not work and takes days to weeks to get a hold of an agent to confirm whether fax went through. Then it seems like they don't even read medical records sent to them. Got my claim and appeal both denied which took 5 months total. Denials didn't mention any medical information sent to them, doctor's diagnosis, or doctor finding I was not medically fit for work. You'll hear lots about being 60% able to work. It doesn't matter if you are vomiting, dizzy, or having other flu-like symptoms. Doesn't matter your doctor finds you unfit for work and in need of bed rest. The whole system is corrupt by design. Don't worry about your claim being paid out, it won't be.
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Hugh Disappointment

(1.0 out of 5 stars)
by Johnathan Mar 07, 2019
...If you have an option, stay away from their service. I tried to call a general helpline and find out more info regarding disability claims. They gave me another to call for disability claim info. I called that number, and the lady on the phone told me I should call another office in Scarborough, so I called Scarborough disability claim office. They said they only help with existing claims. With all this passing around, I still couldn't find out if they will accept my situation, where to submit claims, and how to get claim form etc. Useless, rude, slow, ineffective customer services. Lastly, I found out I should contact my account rep-M.D. She never answers her phones or returns phone calls. Every time I call, she is out of the office or away from the desk. If your company is short of staffing, hire more people, and hire smarter people. Super Disappointed...
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Stay away from this company

(1.0 out of 5 stars)
by Teephany Feb 19, 2019
...This is the worst company ever. They don't care about their customers at all. Only care about pocketing the cash every month. No return of call. Will go to great lengths not to pay indemnity...
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Bad customer service!!!

(1.0 out of 5 stars)
by Bad service Jan 14, 2019
...Waiting on phone call more than 30 min and nobody answers, just the operator says: wait. I tried to call more than 3 times this morning. Even no star for this but no other option...
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Very very bad - Service

(1.5 out of 5 stars)
by Plan holder Dec 14, 2018
...Give me a break! They put you on hold for hours and hours...they dropped my call 3 times in 1 hour...was on the phone for several hours to get one claim question answered. They do not reply to emails. It's a gimmick!!!...
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