Life Insurance Reviews

Manulife Life Insurance Reviews

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(87 reviews)
Manulife
1.9 out of 5 stars:
Customer service:
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When it’s time to make a claim

by Blueice999uk on Sep 1, 2022
1 out of 5 stars

My wife was making a claim on her deceased father and she was one of the beneficiaries of three sisters. Communication with Manulife is bad. It does not matter if you get the agency to communicate with Manulife or do it yourself, they put you through to the call center that has limited training and when asking for a manager or supervisor level for Manulife they will not pass you on to them.

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Dishonorable company

by Non helpful organization on Jan 12, 2021
1 out of 5 stars

First and foremost allow me to say how terrible the authentication process is!
You can give them a blood sample and urine sample name and DOB, SIN and it all boils down to the address. If you forget the appt # you lived at in 2011 and have not received a statement in 7 years they will not help you...
What's more important and easier to obtain? A previous address or a SIN, full name, DOB etc.??? Their process is completely irritating and stressful. I now understand why so many customers are frustrated with this company as shown in reviews. No praise from me whatsoever...

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Manulife is the worst company

by Aaaaa on Dec 16, 2019
1 out of 5 stars

Manulife insurance is the absolute worst. It’s just one big ping pong game to them. I went to go make a claim back in September and was informed I have to wait 60 days before I can make a claim (that was their first lie of many). I phone back 60 days later and they tell me off for not making the claim sooner. I then get all my forms filled out and send them in. I weekly call them for an update and they said they have everything just waiting for medical info from my doctor so I ask them to fax the form to my doctor again. Long story short they wasted a month of my time just to tell me they haven’t received any of my forms. So I asked them then why would you tell me you have received everything. It has been over three months since my accident and they have put me back at square one telling me they have no information on my claim what’s so ever. Manulife is the worst insurance company and the fact it’s come to the point of needing a lawyer is ridiculous. The emotional trauma and stress they put on you are out of this world. Not to mention my mom passed in March and her work went through Manulife and whenever I call Manulife for an update on my mortgage protection claim...for some reason every time I have to tell them my mom is gone. I have yet to figure out why they do this cruel thing but again the emotional stress they put on you. All I have to say is any other insurance company would be better then Manulife

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cannot be trusted

by krtdussome on Feb 28, 2016
1 out of 5 stars

My father purchased several Manufacturer Life policies in the 1950s, forgot about them after the 1970s more or less and did not know they demutualized in 1999 which means even a simple policy for $1,000 back in the day realized 160,000 shares by 2007 when he passed away. A few years later I discovered evidence of yet another two policies. Manulife refuses to provide any information about one of the policies - as though it conveniently never existed and in regards to the other they have told me my father purchased it in the US rather than Canada like the other ones he had when he was not even able to cross the border into the USA in the early 50s let alone qualify to purchase life insurance there. The experience has been a real eye opener for me. If anyone has had a similar experience or can recommend help with the situation, I would most appreciate it. So much for consumer protection. I don't see anyone doing anything about the old, unclaimed policies.

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