Life Insurance Reviews

Manulife Life Insurance Reviews

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(87 reviews)
Manulife
1.9 out of 5 stars:
Customer service:
Value for Money:
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Payments

by Pissedoff on Jan 24, 2024
2.5 out of 5 stars

Wtf is up with this company!!! Is corporate dividends more important than paying your obligations to your clients. Major delays paying directly to dentists etc. They do the claim within a day or two but to the dentist it can be months.
Are they becoming corporate America.
Disgusting, please avoid anything to do with this company, life, retirement .

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Dishonest scammers

by Furious on Jan 19, 2024
1 out of 5 stars

My wife and I are first time home buyers and were referred to manulife by our mortgage broker. I spoke to a representative on the phone, who outlined their options, which were quite expensive. I asked that the quotes be emailed to me and that I need to speak with my wife.

We wake up this morning to a series of confirmation emails stating that both of us have enrolled in the program for almost $600 per month. Absolutely outrageous. We phoned in and canceled immediately but I'm not 100% confident that they will actually do it. Simply shameful, and they have lost any potential business from us for sure!

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Don't Waste Your Time

by DANIELLE on Jan 15, 2024
1 out of 5 stars

Called to request a quote for Life Insurance. Was put through to an agent who stated she did not have the time to complete my quote at that time after waiting on hold for over 10 minutes.
She booked an appointment with me for the following day and advised of all the information I would need. I got all the info she asked for and she didn't even bother to call me during our appointment time.

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Did you know that if you are a 30-year old male, a term life insurance policy for 20 years with coverage of $200,000 will cost you around $19/month? Getting your term life insurance quote today will allow you to benefit from a great rate.

Horrible customer service, useless

by yt on Dec 21, 2023
1 out of 5 stars

Dad passed away 4 months ago, made a claim and heard nothing back. Called and was given the round about for an hour and a half with dumbnutts not knowing where to send me to. Then them telling me that they can't fullfill the claims.

USELESS and WASTE of TIME.

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Putting people’s health at risk

by C. Hubble on Dec 7, 2023
1 out of 5 stars

Recently, our family doctor sent a prescription for my husband. The pharmacy advised they were unable to fill the prescription due to a shortage of the medicine. A temporary substitute medication was prescribed only to be rejected by Manulife. I contacted Manulife Nov 17/23 as directed by the pharmacy. The representative advised we would have to have our doctor complete another form for Manulife that would be reviewed to determine if the medication was necessary. I fail to understand why Manulife deems it necessary to invade our medical privacy. A medical professional has determined it is a necessary treatment, that should be all that is required. Manulife also felt it necessary to ensure we were informed of side-effects. The doctor and pharmacist fully discuss the medication and side-effects, so this should not be a concern of Manulife. This harassment is nothing short of discrimination, an invasion of privacy, completely unprofessional and creating an unnecessary delay in treatment that is putting my husband’s well-being at risk.
I waited on hold for over 15 minutes to speak to a Manulife supervisor. The representative came back advising me I would need to continue to wait. I requested to be put on the callback list as I could not wait any longer. The representative advised me there was no way to guarantee a representative would call me back, I would need to wait. A supervisor would not call me back? As of this date (Dec 7, 2023) I have not received a call back. One week after submission of the required documents we received a rejection and request for more information from the Dr. More time wasted and patient put at unnecessary risk! If I could give Manulife less than 1 I would. The saga continues.

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Don't go with Manulife

by Jason Huang on Dec 4, 2023
1 out of 5 stars

I swear I've lost 10 years of my life dealing with Manulife...
They never process the claims correctly and it takes them 2 weeks to process any of my claims. I can never let them process my claims and automatically claim the remaining unpaid portion through HCSA because they never process the claim correctly and end up spending way more money on the HCSA which you would have to spend even more time to get them to re-process and make the changes. That would be fine if they process at a reasonable speed but that's not even the issue... They would NEVER DO IT!!!! If their claim is not processed right, I would have to contact them for over a month straight to get a response and actually get things done right.
Questions are never answered, I have all my customer service conversation transcripts and they always say they forwarded my questions to their teams and they would contact me with the answers but I literally never hear from them again after that.
I would seriously pull my teeth out than to willingly choose them as a provider. I literally have no choice but to use them because my employer chose them.

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Horrible customer service and no follow through on promises

by Ticked Off on Oct 17, 2023
1 out of 5 stars

They have have been recognized as a best employer but they have the worst customer service. My father recently passed away and he had a whole life policy for both my brother and I. I called as co-executor of his estate to inform them of my fathers passing and to have our policies transferred to us. I sent the will and documentation in as requested and was informed we should each receive a package in 4-5 weeks. 6 weeks later I called back to ask if the policy transfer had been acted on. I was told they could not give me information for privacy reasons without the persons written consent. Is the will and appointment of executors not consent? I was told the matter would have to be dealt with by the Titles Division. I asked to be transferred and was told they don’t speak directly to clients they would have to call me. I asked they call me back in 3 business days which have now passed. Manulife has horrible customer service! You have options for life insurance, go elsewhere as they will not be there for you when you need them!

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Ripped Off

by Corey M on Oct 13, 2023
3 out of 5 stars

Part of the Manulife extended health involves mental health services. Professional services: Registered Counsellor and Master Social Worker.
I went and saw a REGISTERED COUNSELLOR because, allegedly, it is covered. I saw a previous counsellor for this reason, and it was covered without issue. Great. But because the counsellor this time also had "MMFT" in his designation, Manulife saw a convenient out and willingly chose to not reimburse me $300 for two separate sessions even though the invoice explicitly stated it was for personal reasons and not family or marriage related purposes.
I called their support to complain about this obvious crony behavior. I asked to speak to the manager directly, they refused. Their support agent filed a case, gave me a number, and said billing would correct this misunderstanding. THREE WEEKS LATER I had not heard back from them despite the claim email received stating they would get back to me. I call Manulife support again, and they have absolutely zero proof this claim was ever filed on their back end. They have no idea what I am talking about. Presumably, the support agent fabricated this claims email and claims number just to get me off the phone.
After further argument, they simply refused me on the basis of the counsellor having 'MMFT' designation in his name and NOT the explicit purpose stated in the submitted invoice for the reason why I saw this counsellor.
Manulife is like any other insurance agency and will rip you off the second they see the opportunity to.

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Did you know that if you are a 35-year old female, a term life insurance policy for 10 years with coverage of $500,000 will cost you around $15-$20/month? Getting your life insurance quote today will allow you to lock-in a great rate.

Worst insurance

by Victimized on Oct 4, 2023
1 out of 5 stars

0% value customer service, specially during the pandemic. Financial advisors does not know anything. Cannot approach in time of need. And ridiculously funny because you will have to loan out the money you paid for with another high interest that you will be charge for the benefit that you should have. If i were you consider others this is a type of insurance with no value and no benefit at all in time when you need it. Even your agent will just be there when it is pay time. When it is claim time wow! Will make it difficult for you. Liars!

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